Update - We are working on a solution and negotiating with our external provider to continue using Chase's connection.
May 12, 14:09 CEST
Identified - The issue is only affecting customers using Chase. We are working to restore the service as soon as possible.
Mar 29, 08:54 CEST
Update - We are continuing to investigate this issue.
Mar 25, 14:16 CET
Investigating - We are currently experiencing issues with Klarna open banking in the US. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 25, 14:06 CET
Purchase API ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Onboarding ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Operations ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Support ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna App ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Bank Account ? Operational
Europe Operational
Klarna Card Operational
Europe Operational
Open Banking Degraded Performance
Europe Operational
North America Degraded Performance
Playground - Purchase API Operational
Europe Operational
North America Operational
Asia Pacific Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 3, 2022

No incidents reported today.

Jul 2, 2022
Resolved - This incident has been resolved.
Jul 2, 22:40 CEST
Investigating - We are currently experiencing a degradation of Sofort payments in Germany. We are working to restore the service as soon as possible. Thank you for your patience.
Jul 2, 21:49 CEST
Jul 1, 2022
Resolved - This incident has been resolved.
Jul 1, 14:45 CEST
Identified - Impact update: Consumers aren’t being able to create One Time Cards with the Pay In Parts payment method in the EU.
Jul 1, 14:04 CEST
Investigating - We are currently experiencing issues with the Klarna App for One Time Card in the UK, Spain, Czech Republic, France, Italy, and Greece . We are working to restore the service as soon as possible. Thank you for your patience.
Jul 1, 14:01 CEST
Resolved - This incident has been resolved.
Jul 1, 11:45 CEST
Investigating - We are currently experiencing issues with Klarna Purchase API in the US. We are working to restore the service as soon as possible. Thank you for your patience.
Jul 1, 10:19 CEST
Resolved - This incident has been resolved.
Jul 1, 11:44 CEST
Investigating - We are currently experiencing issues with Klarna Bank Account and Klarna Card. We are working to restore the service as soon as possible. Thank you for your patience.
Jul 1, 09:24 CEST
Jun 30, 2022
Resolved - This incident has been resolved.
Jun 30, 10:58 CEST
Investigating - We are currently experiencing a degradation of Klarna App in the USA and Canada since 10:23. We are working to restore the service as soon as possible. Thank you for your patience.
Jun 30, 10:49 CEST
Resolved - This incident has been resolved.
Jun 30, 10:41 CEST
Investigating - We are currently experiencing a degradation of Klarna Support via chat. Please use mail or phone as an alternative to reach us for support. We are working to restore the service as soon as possible. Thank you for your patience.
Jun 30, 10:25 CEST
Jun 29, 2022
Resolved - This incident has been resolved.
Jun 29, 09:53 CEST
Monitoring - Swish seems to have recovered, we are monitoring the situation to confirm.
Jun 29, 09:52 CEST
Identified - Swish is working on the issues: https://www.swish.nu/operating-info
Jun 29, 09:34 CEST
Investigating - Consumers in Sweden are unable to pay by Swish.
Jun 29, 08:45 CEST
Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022
Resolved - This incident has been resolved.
Jun 25, 18:37 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 25, 18:08 CEST
Investigating - We are currently experiencing issues with Swish in Sweden.
Jun 25, 15:32 CEST
Jun 24, 2022
Resolved - This incident has been resolved.
Jun 24, 15:01 CEST
Investigating - We are currently experiencing a ~10% degradation in creating and closing disputes in Klarna App in Europe since 12:29. We are working to restore the service as soon as possible. Thank you for your patience.
Jun 24, 12:57 CEST
Resolved - This incident has been resolved.
Jun 24, 14:58 CEST
Investigating - We are currently experiencing issues with Klarna Purchase API affecting purchase visualization, scheduling payments, and conversions to financing. We are working to restore the service as soon as possible. Thank you for your patience.
Jun 24, 14:48 CEST
Resolved - This incident has been resolved.
Jun 24, 11:25 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 10:23 CEST
Investigating - Consumers in the Netherlands are unable to pay by iDEAL using ING. iDEAL is investigating.
Jun 24, 08:38 CEST
Jun 23, 2022

No incidents reported.

Jun 22, 2022
Resolved - This incident has been resolved.
Jun 22, 23:10 CEST
Update - We are starting to see improvements but the maintenance is still ongoing. We will continue to monitor until the scheduled end (11 PM CEST).
Jun 22, 20:43 CEST
Monitoring - We have identified that this is due to scheduled maintenance on our 3rd party provider's side until 11 PM CEST. We will continue to monitor the service.
Jun 22, 18:48 CEST
Investigating - We see a degradation of payment method Przelewy24 in Poland. This is impacting payments in the Klarna App. We are monitoring.
Jun 22, 18:20 CEST
Jun 21, 2022
Resolved - This incident has been resolved.
Jun 21, 16:25 CEST
Identified - We are currently experiencing issues with Klarna Purchase API affecting Swish (Sweden) and iDeal (Netherlands) payments. We are working to restore the service as soon as possible. Thank you for your patience.
Jun 21, 16:15 CEST
Resolved - This incident has been resolved.
Jun 21, 13:54 CEST
Monitoring - We see recovery and continue monitoring.
Jun 21, 13:15 CEST
Identified - We see a degradation of iDeal payments in the Netherlands. They are reporting an issue with Rabobank here: https://availability.ideal.nl/. We are monitoring. This impacts Klarna payment API and payments in the Klarna App.
Jun 21, 13:05 CEST
Resolved - This incident has been resolved.
Jun 21, 10:37 CEST
Investigating - Merchants integrated with Shopify as an alternative payment method are currently experiencing issues.
Jun 21, 09:28 CEST
Resolved - This incident has been resolved.
Jun 21, 10:07 CEST
Monitoring - We are currently monitoring the situation.
Jun 21, 09:20 CEST
Investigating - Consumers in the Netherlands are unable to pay by iDEAL. iDEAL is investigating.
Jun 21, 08:54 CEST
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.