The affected consumers have been refunded for the double charge made by our provider. The provider will do a root cause analysis to make sure this doesn't happen again.
Jul 30, 13:19 CEST
Affected consumers are being contacted and transactions are being processed.
Jul 28, 15:21 CEST
Affected transactions are being handled in conjunction with the provider and are expected to be corrected in the next couple of days.
Jul 26, 18:05 CEST
The issues have been identified and are caused by a provider. The provider has acknowledged the issues and we are working together to handle the affected transactions.
Jul 26, 14:03 CEST
We are still investigating the issues. All faulty charges will be returned. We apologize for the inconvenience this is causing.
Jul 26, 11:35 CEST
We are experiencing a technical issue where some consumers in Sweden may have been incorrectly charged a duplicate payment. We are currently working to resolve the issue.
Jul 26, 10:05 CEST