All Systems Operational
Purchase API ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Onboarding ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Operations ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Support ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna App ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Bank Account ? Operational
Europe Operational
Klarna Card Operational
Europe Operational
Open Banking Operational
Europe Operational
North America Operational
Playground - Purchase API Operational
Europe Operational
North America Operational
Asia Pacific Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 29, 2022

No incidents reported today.

Sep 28, 2022
Klarna.com degradation
Resolved - This incident has been resolved.
Sep 28, 16:55 CEST
Investigating - We are currently experiencing issues with parts of Klarna.com. We are working to restore the service as soon as possible. Thank you for your patience.
Sep 28, 15:36 CEST
Sep 27, 2022

No incidents reported.

Sep 26, 2022
BankID in Norway degraded due to an outage of a 3rd party
Resolved - This incident has been resolved.
Sep 26, 13:15 CEST
Identified - BankID Norway is also investigating the outage: https://www.bankid.no/status/
Sep 26, 10:04 CEST
Investigating - Klarna App login conversion and purchase authentication in Norway is degraded due to a 3rd party outage. The provider is investigating: https://developer.signicat.com/enterprise/status/.
Sep 26, 09:12 CEST
Klarna Purchase API degradation in the US
Resolved - This incident has been resolved.
Sep 26, 12:43 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 12:29 CEST
Investigating - We are currently experiencing issues with Klarna Purchase API in the US. We are working to restore the service as soon as possible. Thank you for your patience.
Sep 26, 12:22 CEST
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Merchant Operations degradation
Resolved - This incident has been resolved.
Sep 23, 15:54 CEST
Investigating - We are currently experiencing a degradation of Merchant operations (order management) in the US since 15:15 CET. We are working to restore the service as soon as possible. Thank you for your patience.
Sep 23, 15:39 CEST
Issues with merchant payouts in the Nordics
Resolved - This incident has been mitigated.
Sep 23, 08:43 CEST
Monitoring - We have identified the issue. We have fixed the root cause, and missing payouts will arrive tomorrow instead. Norway is mostly affected, but some merchants in Sweden and Denmark might also experience a delay in SEK, NOK, and DKK payouts. We apologize for the inconvenience this has caused.
Sep 22, 11:17 CEST
Investigating - We are investigating the issue. We have noticed some missing merchant payouts for Norwegian merchants.
Sep 22, 09:18 CEST
Sep 22, 2022
Klarna App degradation
Resolved - This incident has been resolved.
Sep 22, 16:07 CEST
Investigating - We had an issue with a subset of payments in Klarna App between 14.47 and 15.59 CET. The service is not fully restored. Thank you for your patience
Sep 22, 16:07 CEST
Sep 21, 2022
Merchant Portal degradation (settlement information)
Resolved - This incident has been resolved.
Sep 21, 16:50 CEST
Investigating - We are currently experiencing a degradation of Merchant Portal in the EU, resulting in delays in settlement information. We are working to restore the service as soon as possible. Thank you for your patience.
Sep 21, 14:13 CEST
Klarna purchase API degradation
Resolved - This incident has been resolved.
Sep 21, 05:12 CEST
Investigating - We are currently experiencing issues with Klarna purchase API in Sweden. We are working to restore the service as soon as possible. Thank you for your patience.
Sep 21, 03:58 CEST
Sep 20, 2022
Klarna Purchase API degradation
Resolved - This incident has been resolved.
Sep 20, 20:33 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 19:25 CEST
Investigating - We are currently experiencing issues with Klarna Purchase API. We are working to restore the service as soon as possible. Thank you for your patience.
Sep 20, 19:03 CEST
Sep 19, 2022

No incidents reported.

Sep 18, 2022
BankID in Norway reports low success rate
Resolved - This incident has been resolved.
Sep 18, 21:39 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 18, 19:01 CEST
Investigating - Klarna App login and purchase authentication in Norway is degraded due to BankID outage. BankID is investigating.
Sep 18, 18:59 CEST
Sep 17, 2022

No incidents reported.

Sep 16, 2022
Degradation for payments in Sweden when using Swish
Resolved - This incident has been resolved.
Sep 16, 16:58 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 16:34 CEST
Investigating - Consumers in Sweden are unable to pay by Swish since 13:00 CET.
Sep 16, 13:06 CEST
Disputes in Klarna App degradation.
Resolved - We are continuing to investigate this issue.
Sep 16, 14:00 CEST
Update - We are continuing to investigate this issue.
Sep 16, 13:48 CEST
Investigating - We are currently experiencing a degradation of Disputes in Klarna App in the EU. We are working to restore the service as soon as possible. Thank you for your patience.
Sep 16, 13:43 CEST
Klarna Purchase API degradation in the EU
Resolved - This incident has been resolved. A small percentage of pay later purchases was affected during the incident.
Sep 16, 12:57 CEST
Investigating - We are currently experiencing issues with Klarna Purchase API, affecting the pay later payment method. We are working to restore the service as soon as possible. Thank you for your patience.
Sep 16, 12:45 CEST
Klarna Purchase API degradation in SE
Resolved - This incident has been resolved.
Sep 16, 10:56 CEST
Update - We are continuing to work on a fix for this issue.
Sep 9, 11:12 CEST
Update - We are continuing to work on a fix for this issue.
Aug 31, 08:36 CEST
Identified - The issue has been identified and we are currently working on a solution.
Aug 25, 12:25 CEST
Update - The investigation is still ongoing, we are hoping to provide more information later today.
Aug 24, 11:51 CEST
Investigating - We are currently experiencing issues with 3DS using Mobile SDK in the Klarna App and Purchase API in SE. We are working to restore the service as soon as possible. Thank you for your patience.
Aug 22, 11:06 CEST
Sep 15, 2022
Bancontact payment method degradation
Resolved - This incident has been resolved.
Sep 15, 18:21 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 17:50 CEST
Update - We are continuing to investigate this issue.
Sep 15, 16:13 CEST
Investigating - We see a degraded performance from Bancontact in Belgium since 15:30 CEST. Consumers might be unable to pay with this payment method
Sep 15, 16:10 CEST
Merchant Operations degradation
Resolved - This incident has been resolved.
Sep 15, 07:39 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 07:16 CEST
Investigating - We are currently experiencing issues with Merchant Operations. We are working to restore the service as soon as possible. Thank you for your patience.
Sep 15, 07:16 CEST
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