Klarna Status

Klarna Open Banking degradation for Chase customers in the US

Update - We are working on a solution and negotiating with our external provider to continue using Chase's connection.
May 12, 14:09 CEST

Identified - The issue is only affecting customers using Chase. We are working to restore the service as soon as possible.
Mar 29, 08:54 CEST

Update - We are continuing to investigate this issue.
Mar 25, 14:16 CET

Investigating - We are currently experiencing issues with Klarna open banking in the US. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 25, 14:06 CET

Purchase API Operational

Europe Operational

North America Operational

Asia Pacific Operational

Merchant Onboarding Operational

Europe Operational

North America Operational

Asia Pacific Operational

Merchant Operations Operational

Europe Operational

North America Operational

Asia Pacific Operational

Support Operational

Europe Operational

North America Operational

Asia Pacific Operational

Klarna App Operational

Europe Operational

North America Operational

Asia Pacific Operational

Klarna Bank Account Operational

Europe Operational

Klarna Card Operational

Europe Operational

Open Banking Degraded Performance

Europe Operational

North America Degraded Performance

Playground - Purchase API Operational

Europe Operational

North America Operational

Asia Pacific Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 3, 2022

No incidents reported today.

Jul 2, 2022

Sofort payments (Direct Bank Transfers, KP and KCO) in Germany has degradation for Sparkasse DE.

Resolved - This incident has been resolved.
Jul 2, 22:40 CEST

Investigating - We are currently experiencing a degradation of Sofort payments in Germany. We are working to restore the service as soon as possible. Thank you for your patience.
Jul 2, 21:49 CEST

Jul 1, 2022

Klarna App degradation for One Time Card

Resolved - This incident has been resolved.
Jul 1, 14:45 CEST

Identified - Impact update: Consumers aren’t being able to create One Time Cards with the Pay In Parts payment method in the EU.
Jul 1, 14:04 CEST

Investigating - We are currently experiencing issues with the Klarna App for One Time Card in the UK, Spain, Czech Republic, France, Italy, and Greece . We are working to restore the service as soon as possible. Thank you for your patience.
Jul 1, 14:01 CEST

Klarna Purchase API degradation in the US

Resolved - This incident has been resolved.
Jul 1, 11:45 CEST

Investigating - We are currently experiencing issues with Klarna Purchase API in the US. We are working to restore the service as soon as possible. Thank you for your patience.
Jul 1, 10:19 CEST

Klarna Bank Account and Card degradation

Resolved - This incident has been resolved.
Jul 1, 11:44 CEST

Investigating - We are currently experiencing issues with Klarna Bank Account and Klarna Card. We are working to restore the service as soon as possible. Thank you for your patience.
Jul 1, 09:24 CEST

Jun 30, 2022

Klarna App degradation

Resolved - This incident has been resolved.
Jun 30, 10:58 CEST

Investigating - We are currently experiencing a degradation of Klarna App in the USA and Canada since 10:23. We are working to restore the service as soon as possible. Thank you for your patience.
Jun 30, 10:49 CEST

Customer support service/system degradation

Resolved - This incident has been resolved.
Jun 30, 10:41 CEST

Investigating - We are currently experiencing a degradation of Klarna Support via chat. Please use mail or phone as an alternative to reach us for support. We are working to restore the service as soon as possible. Thank you for your patience.
Jun 30, 10:25 CEST

Jun 29, 2022

Swish reports a degradation for payments in Sweden

Resolved - This incident has been resolved.
Jun 29, 09:53 CEST

Monitoring - Swish seems to have recovered, we are monitoring the situation to confirm.
Jun 29, 09:52 CEST

Identified - Swish is working on the issues: https://www.swish.nu/operating-info
Jun 29, 09:34 CEST

Investigating - Consumers in Sweden are unable to pay by Swish.
Jun 29, 08:45 CEST

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

Swish payment degradation in Sweden

Resolved - This incident has been resolved.
Jun 25, 18:37 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 25, 18:08 CEST

Investigating - We are currently experiencing issues with Swish in Sweden.
Jun 25, 15:32 CEST

Jun 24, 2022

Klarna App degradation

Resolved - This incident has been resolved.
Jun 24, 15:01 CEST

Investigating - We are currently experiencing a ~10% degradation in creating and closing disputes in Klarna App in Europe since 12:29. We are working to restore the service as soon as possible. Thank you for your patience.
Jun 24, 12:57 CEST

Klarna Purchase API degradation

Resolved - This incident has been resolved.
Jun 24, 14:58 CEST

Investigating - We are currently experiencing issues with Klarna Purchase API affecting purchase visualization, scheduling payments, and conversions to financing. We are working to restore the service as soon as possible. Thank you for your patience.
Jun 24, 14:48 CEST

iDEAL reports an outage for transactions with ING in the Netherlands

Resolved - This incident has been resolved.
Jun 24, 11:25 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 10:23 CEST

Investigating - Consumers in the Netherlands are unable to pay by iDEAL using ING. iDEAL is investigating.
Jun 24, 08:38 CEST

Jun 23, 2022

No incidents reported.

Jun 22, 2022

Przelewy24 payment method disturbance in Poland

Resolved - This incident has been resolved.
Jun 22, 23:10 CEST

Update - We are starting to see improvements but the maintenance is still ongoing. We will continue to monitor until the scheduled end (11 PM CEST).
Jun 22, 20:43 CEST

Monitoring - We have identified that this is due to scheduled maintenance on our 3rd party provider's side until 11 PM CEST. We will continue to monitor the service.
Jun 22, 18:48 CEST

Investigating - We see a degradation of payment method Przelewy24 in Poland. This is impacting payments in the Klarna App. We are monitoring.
Jun 22, 18:20 CEST

Jun 21, 2022

Klarna Purchase API degradation in the EU affecting some Swish and iDeal payments

Resolved - This incident has been resolved.
Jun 21, 16:25 CEST

Identified - We are currently experiencing issues with Klarna Purchase API affecting Swish (Sweden) and iDeal (Netherlands) payments. We are working to restore the service as soon as possible. Thank you for your patience.
Jun 21, 16:15 CEST

iDeal payment method degradation in the Netherlands

Resolved - This incident has been resolved.
Jun 21, 13:54 CEST

Monitoring - We see recovery and continue monitoring.
Jun 21, 13:15 CEST

Identified - We see a degradation of iDeal payments in the Netherlands. They are reporting an issue with Rabobank here: https://availability.ideal.nl/. We are monitoring. This impacts Klarna payment API and payments in the Klarna App.
Jun 21, 13:05 CEST

Shopify is reporting a degredation.

Resolved - This incident has been resolved.
Jun 21, 10:37 CEST

Investigating - Merchants integrated with Shopify as an alternative payment method are currently experiencing issues.
Jun 21, 09:28 CEST

iDEAL reports an full outage in the Netherlands

Resolved - This incident has been resolved.
Jun 21, 10:07 CEST

Monitoring - We are currently monitoring the situation.
Jun 21, 09:20 CEST

Investigating - Consumers in the Netherlands are unable to pay by iDEAL. iDEAL is investigating.
Jun 21, 08:54 CEST

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.