Payouts delayed for NL merchants
Identified - Some merchants in the Netherlands are currently experiencing delay for their payouts file for Thursday 2020-08-13. The payouts will be executed on Monday 2020-08-17. We apologize for the inconvenience caused.
Aug 14, 12:07 CEST
Klarna App Operational
Klarna Card Operational
Klarna Checkout (KCO) Operational
Klarna Payment Methods (KPM) ? Operational
Klarna Payments (KP) Operational
Klarna Online ? Operational
Merchant Portal ? Operational
Merchant Integration Tools ? Operational
Merchant Integration Playground ? Operational
Klarna Files in Transit ? Operational
SOFORT ? Operational
BillPay ? Operational
Open Banking ? Operational
Settlements App Operational
Customer Service Operational
Post Purchase SDK Operational
developers.klarna.com ? Operational
Card Payments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 15, 2020

No incidents reported today.

Aug 14, 2020

Unresolved incident: Payouts delayed for NL merchants.

Aug 13, 2020

No incidents reported.

Aug 12, 2020
Swedish merchants not able to test Klarna Payment integration in Playground when using direct debt payment method
Resolved - Our engineers have resolved this problem and normal service is resumed. We thank you for your patience and apologize for the inconvenience caused. If you encounter any further trouble in relation to your integration test, please reach out to your technical account manager for further assistance.
Aug 12, 11:36 CEST
Investigating - Merchants in Sweden are currently experiencing difficulties testing their Klarna Payments integration in Playground when using direct debt as payment method. Our engineers are investigating the issue and we apologize for the inconvenience caused. We will provide further updates as soon as possible.
Aug 12, 10:37 CEST
Aug 11, 2020

No incidents reported.

Aug 10, 2020
BillPay API currently experiencing outage affecting orders in the DACH region
Resolved - This incident has been resolved.
Aug 10, 21:37 CEST
Identified - We are currently experiencing an outage to the BillPay API, causing disturbances to order operations. The issue is currently being fixed and we are sorry for the inconvenience caused.
Aug 10, 21:22 CEST
Aug 9, 2020
EU users unable to use personal finance features in the Klarna App due to third party outage
Resolved - This incident has been resolved.
Aug 9, 22:36 CEST
Identified - Users in the EU are currently unable to see the spending tab due to a third party outage. They have identified the issue and are currently working on a fix.
Aug 9, 22:04 CEST
Aug 8, 2020

No incidents reported.

Aug 7, 2020
Consumers in Sweden repaying on a monthly basis are unable to manage their subscriptions
Resolved - Our engineers have resolved this problem and normal service is resumed. We thank you for your patience and apologize for the inconvenience caused. If you encounter any further trouble in relation to subscribe or unsubscribe to monthly invoice, please reach out to us for help by using the Klarna app.
Aug 7, 12:41 CEST
Update - The deployment is done but we are still seeing issue with subscribing for some of the customers. We are investigating the issue. We will provide further updates as soon as possible.
Aug 7, 10:29 CEST
Identified - We have identified the issue and a fix will be rolled out tomorrow around 9.30 CEST.
Aug 6, 18:27 CEST
Update - We've now fixed the issue with unsubscribing with merchant's own App. Our engineering team is still working on the subscribing function. We will provide further updates as soon as possible.
Aug 6, 11:54 CEST
Investigating - We have now verified that consumers are able to fully manage their monthly subscriptions within the Klarna app. However, consumers shopping with select merchants who integrate Klarna functionality into their own apps may still experience intermittent disruption to this functionality. We will continue to investigate these cases over the coming days and provide further updates in due course.
Aug 5, 18:58 CEST
Update - We are continuing to work on a fix for this issue and appreciate your patience during this time.
Aug 5, 18:37 CEST
Update - We are continuing to work towards resolving this problem.
Aug 5, 17:25 CEST
Identified - The cause of this problem has been identified and we are working to resolve the issue as soon as possible. We thank you for your patience and apologize for the inconvenience caused.
Aug 5, 16:03 CEST
Investigating - Consumers in Sweden are currently unable to unsubscribe or re-subscribe to monthly invoices. We are investigating the issue and we apologize for the inconvenience caused. We will provide further updates as soon as possible.
Aug 5, 14:15 CEST
Aug 6, 2020
Aug 5, 2020
Aug 4, 2020
Some UK customers not able to complete orders
Resolved - We have now verified that this problem is resolved. We thank you for your patience and apologize for any inconvenience caused by this incident.
Aug 4, 19:24 CEST
Monitoring - We are gradually rolling out a solution and monitoring to ensure that this resolves the problem.
Aug 4, 18:58 CEST
Identified - We have identified the cause of this problem and we are working to resolve it as soon as possible. We anticipating providing a further update by approximately 18:30 (BST) / 19:30 (CEST) and apologize for any inconvenience caused during this time.
Aug 4, 16:36 CEST
Investigating - Some customers in UK are currently experiencing difficulties completing orders. Our engineers are investigating the issue and we apologize for the inconvenience caused. We will provide further updates as soon as possible.
Aug 4, 14:47 CEST
Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

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