All Systems Operational
Klarna App Operational
Klarna Card Operational
Klarna Checkout (KCO) Operational
Klarna Payment Methods (KPM) ? Operational
Klarna Payments (KP) Frontend Operational
Klarna Payments (KP) Backend Operational
Klarna Online ? Operational
Merchant Portal ? Operational
Merchant Integration Tools ? Operational
Merchant Integration Playground ? Operational
Klarna Files in Transit ? Operational
SOFORT ? Operational
BillPay ? Operational
Open Banking ? Operational
Settlements App Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 21, 2019

No incidents reported today.

Aug 20, 2019

No incidents reported.

Aug 19, 2019
Resolved - The Seller App is now back up and working as intended. We apologize for any inconvenience.
Aug 19, 17:25 CEST
Investigating - The Seller App in Merchant Portal is currently unavailable, and our engineers are working on restoring the functionality. We apologise for the inconvenience and will update as soon as new information is available.
Aug 19, 17:04 CEST
Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019
Resolved - This incident has been resolved.
Aug 15, 16:08 CEST
Update - Customers will no longer see duplicate payments within the app and will no longer receive duplicate payment confirmation emails. Merchant payouts have been performed and we are still in the process of generating merchant reports. We will provide further updates as soon as possible.
Aug 2, 10:18 CEST
Monitoring - Settlements from yesterday will be delayed and sent out during the next day. We have mitigated the issue and will continue to monitor the situation.
Aug 2, 02:23 CEST
Update - As a result of this incident, merchants may not receive settlement reports today. We will provide further updates as soon as possible.
Aug 1, 14:16 CEST
Update - Settlement Reports (SMI) are also affected
Aug 1, 13:27 CEST
Investigating - Some customers in Germany and Austria may notice duplicate or missing payments in the Klarna app and may also have received a duplicate payment confirmation email. We are working to understand and remediate the problem as soon as possible.
Aug 1, 10:47 CEST
Aug 14, 2019
Resolved - The issue has now been resolved and the US merchant portal is now available.
Aug 14, 20:04 CEST
Investigating - We are currently experiencing issues with the Merchant Portal in the US. We are working to resolve it as fast as possible and will provide more information as soon as we know more.
Aug 14, 19:51 CEST
Resolved - The batch PDF reports can be downloaded again. The incident is resolved. We apologize for the outage.
Aug 14, 13:20 CEST
Investigating - We are currently experiencing issues with our Merchant Portal settlements app. Merchants are unable to download batch PDF reports in Playground.
Our responsible development team is already investigating.
Aug 14, 11:51 CEST
Aug 13, 2019

No incidents reported.

Aug 12, 2019
Resolved - The issue is resolved. We are back to normal operation.
Aug 12, 14:20 CEST
Investigating - We are currently having issue with processing some of the order management requests. Our engineering team is working on the issue. We are sorry about the inconvenient.
Aug 12, 13:58 CEST
Resolved - A fix has been deployed and the system is working again. We apologize for the inconvenience.
Aug 12, 12:24 CEST
Investigating - Due to technical issues on our chant vendor's side (FreshChat), US customers might receive slower responses or an error message.
Aug 12, 12:16 CEST
Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.

Aug 7, 2019
Resolved - The issue is resolved. We are back to normal operation.
Aug 7, 22:23 CEST
Identified - The messaging app in Merchant portal is currently not available. Our engineering team is working on the fix. We are sorry about the disturbance.
Aug 7, 20:45 CEST
Resolved - The maintenance is over and the sign up is enabled again.
Aug 7, 15:58 CEST
Investigating - Due to a scheduled maintenance we have already disabled the Klarna Card Sign up in SE and DE for web and native for about 40 mins.
We will inform you as soon as the sign up is available again.
Aug 7, 14:50 CEST
Resolved - This incident has been resolved.
Aug 7, 13:40 CEST
Update - The incident is now resolved. We apologize for any inconveniences.
Aug 7, 13:40 CEST
Identified - Merchants of all markets are currently not able to to fetch their settlement reports from the merchant portal.
Our responsible engineers are already working on a fix which should be ready to deploy in about 30 to 60 minutes.
We will keep you updated.
Aug 7, 13:12 CEST