All Systems Operational
Klarna App Operational
Klarna Card Operational
Klarna Checkout (KCO) Operational
Klarna Payment Methods (KPM) ? Operational
Klarna Payments (KP) Frontend Operational
Klarna Payments (KP) Backend Operational
Klarna Online ? Operational
Merchant Portal ? Operational
Merchant Integration Tools ? Operational
Merchant Integration Playground ? Operational
Klarna Files in Transit ? Operational
SOFORT ? Operational
BillPay ? Operational
Open Banking ? Operational
Settlements App Operational
Customer Service Operational
Post Purchase SDK Operational
developers.klarna.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 4, 2020

No incidents reported today.

Apr 3, 2020
Resolved - Pending payouts have now been performed. Merchants who have not yet received the payout should expect to receive it by Monday at the latest.
Apr 3, 13:21 CEST
Investigating - Merchants being settled in GBP and EUR may experiencing one day delay on the payouts. Our responsible teams are working on this. We are sorry about the interruption.
Apr 3, 12:33 CEST
Apr 2, 2020
Resolved - We were experiencing issues with Klarna Checkout which affected merchants using WooCommerce. The issue has been resolved since 16.34 CEST.
Apr 2, 16:28 CEST
Resolved - We've contacted the provider to roll back the changes to TLS and order creation is back to normal operation.
Apr 2, 13:14 CEST
Update - We are continuing to investigate this issue.
Apr 2, 11:20 CEST
Investigating - We are experiencing issue with the TLS certificate on buy.klarna.com. You may experiencing issue with order creation. Our engineering team is working on this. We are sorry about the disruption.
Apr 2, 11:06 CEST
Apr 1, 2020

No incidents reported.

Mar 31, 2020
Resolved - The fix has been deployed and this incident is resolved.
Mar 31, 18:13 CEST
Investigating - There is currently an issue with Klara Checkout (KCO) which causes problems for customers attempting US Card Payments via KCO. A fix is already on it's way, but we apologize for any inconvenience caused.
Mar 31, 17:29 CEST
Mar 30, 2020
Resolved - This incident has been resolved.
Mar 30, 12:41 CEST
Investigating - There was a degradation in Order management, 15% of calls for EU order management failing for approximately 25 minutes. (Between 11:05 and 11:30
Mar 30, 12:20 CEST
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020
Resolved - This incident has been resolved.
Mar 27, 02:54 CET
Identified - Due to an ongoing issue at our SMS send out provider there are currently problems for US consumers to receive One Time Password SMS's for authentication. They are aware of the issue and currently investigating it. (https://status.twilio.com/)
We apologize for any inconvenience this may cause.
Mar 27, 01:22 CET
Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020
Resolved - The external availability issue is now resolved.
Mar 24, 17:48 CET
Investigating - Due to an external issue, the banks SNS, ASN and RegioBank in the iDeal Network in the Netherlands are experiencing availability issues. Therefore, the customers of these banks are not able to start alternative payments.
For more information about the iDeal availability, please visit https://availability.ideal.nl/
Mar 24, 16:40 CET
Resolved - Between 16:05 - 16:25 CET yesterday (March 24), we experienced an issue with Direct Debit Euro (SEPA) transactions. Customers were unable to able to signup for a card and Klarna App users were unable to see their mandate on the payment method screen.
We have since fixed the issue and apologize for any inconvenience caused.
Mar 24, 16:00 CET
Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.