Klarna Status

Issue with BankID authentication in Norway

Identified - The issue is on BankID side. We are seeing recurrent issue with them. We will continuously monitor the situation and update as soon as we can.
Sep 14, 12:06 CEST

Investigating - We are having issue with BankID authentication in Norway. Users will experience issue when login to Klarna App and complete orders using BankID.
Sep 14, 11:58 CEST

Klarna App Degraded Performance

Klarna Card Operational

Klarna Checkout (KCO) Degraded Performance

Klarna Payment Methods (KPM) Operational

Klarna Payments (KP) Frontend Operational

Klarna Payments (KP) Backend Operational

Klarna Online Operational

Merchant Portal Operational

Merchant Integration Tools Operational

Merchant Integration Playground Operational

Klarna Files in Transit Operational

SOFORT Operational

BillPay Operational

Open Banking Operational

Settlements App Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 17, 2019

No incidents reported today.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

Issue with Banklogin authentication

Resolved - The issue is resolved. We are back to normal operation.
Sep 14, 01:32 CEST

Investigating - We are currently having issue with Banklogin authentication service in Germany. Users may have issue to complete their KCO orders if they authenticate with Banklogin.
Sep 14, 01:02 CEST

Sep 13, 2019

Some users of Norwegian BankID unable to log in

Resolved - This incident has been resolved.
Sep 13, 09:32 CEST

Update - Due to a service disruption with Norwegian internet provider Telenor, customers who use that service to connect to the Internet are unable to use the Norwegian BankID to log in to the Klarna App or complete purchases. Telenor are aware of the problem and currently working to resolve it.
Sep 12, 17:00 CEST

Investigating - Due to a service disruption with Norwegian internet provider Telenor, customers who use that service to connect to the Internet are unable to use the Norwegian BankID to log in to the Klarna App or complete purchases. Telenor are aware of the problem and currently working to resolve it.
Sep 12, 17:00 CEST

Sep 12, 2019

Issue with merchant automatic onboarding flow

Resolved - The issue is resolved. We are back to normal operation.
Sep 12, 18:08 CEST

Identified - We are experiencing issue with the automatic merchant onboarding flow. Our engineering team is working on the fix. We are sorry about the interrupt.
Sep 12, 17:48 CEST

Internet Disruption in Sweden

Resolved - This incident has been resolved.
Sep 12, 15:26 CEST

Identified - We are currently aware of and monitoring disruptions to internet service providers in Sweden, which may consequently be affecting incoming orders for merchants in the region.
Sep 12, 12:43 CEST

Item Detail Anomalies

Resolved - The issue is resolved. We are back to normal operation.
Sep 12, 10:14 CEST

Investigating - Customers using the Klarna app or the UK H&M app may currently see fewer items and item details than expected. We are working on a resolution and apologise for the inconvenience. We will provide a further update as soon as possible.
Sep 11, 12:18 CEST

Sep 11, 2019

Issue with Merchant portal

Resolved - This incident has been resolved.
Sep 11, 16:19 CEST

Monitoring - The service returned to normal. We will continue monitoring the system.
Sep 11, 14:48 CEST

Investigating - Merchant portal is currently not available. Our engineering is working on it. We are sorry for the inconvenience. We will update as soon as we get more information.
Sep 11, 14:45 CEST

Shopping cards and their orders accidentally cancelled.

Resolved - This incident has been resolved since 28th of August. We apologise for the inconvenience.
Sep 11, 16:06 CEST

Investigating - Several shopping cards and their orders have accidentally been cancelled. The affected market is US.
Our engineers are already looking into the issue and we will send further information as soon as we can.
Aug 21, 18:32 CEST

Sep 10, 2019

Disturbance in KCO and KPM

Resolved - This incident has been resolved.
Sep 10, 16:23 CEST

Investigating - We are currently experiencing a disturbance affecting both Klarna Checkout (KCO) and Klarna Payment Methods (KPM). Our engineers are working on resolving the issue. We apologise for the inconvenience.
Sep 10, 15:41 CEST

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

We are currently experiencing issues with payments for Sofort

Resolved - The outage has now been resolved, we are sorry for the inconvenience this has caused.
Sep 6, 19:09 CEST

Investigating - We are currently experiencing issues with payments failing for customers and are currently investigating the issue. We are sorry for the disturbance and are working as fast as possible to restore the outage.
Sep 6, 19:04 CEST

Issue with Card payments in Norway and UK

Resolved - The issue is resolved. We are back to normal operation.
Sep 6, 15:43 CEST

Identified - Card payments may get rejected in Norway and UK at the moment. We have confirmed that the issue is on the service provider side and they are working on it. We are sorry about the inconvenient.
Sep 6, 15:24 CEST

Sep 5, 2019

Merchant automatic onboarding unavailable

Resolved - This incident has now been resolved.
Sep 5, 16:57 CEST

Investigating - We are currently experiencing issue with the automatic onboarding application when reaching steps related to stakeholders. Our engineering team is working on the issue. We are sorry about the inconvenience.
Sep 5, 15:19 CEST

Sep 4, 2019

No incidents reported.

Sep 3, 2019

Saved card information not available in the Shopping app for the US

Resolved - This incident has been resolved.
Sep 3, 19:27 CEST

Identified - Customers using the Shopping app in the Klarna App can at the moment not access saved cards and will get prompted for new cards for purchases. Our engineers are working on a fix and we apologise for the inconvenience.
Sep 3, 18:26 CEST

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