All Systems Operational

Purchase API ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Onboarding ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Operations ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Support ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna App ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Bank Account ? Operational
Europe Operational
Klarna Card Operational
Europe Operational
US Operational
Open Banking Operational
Europe Operational
North America Operational
Playground - Purchase API Operational
Europe Operational
North America Operational
Asia Pacific Operational
Settlement API Operational
Europe Operational
North America Operational
Asia Pacific Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 22, 2025

No incidents reported today.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Klarna purchase API degradation - Recovered
Resolved - This incident has been resolved.
Mar 20, 14:25 CET
Update - We are continuing to monitor the situation, service has not showed any additional degradation.
Mar 17, 08:05 CET
Monitoring - Service has been restored since 21:58 CET. Monitoring ongoing.
Mar 16, 22:38 CET
Investigating - We have experienced issues with Klarna purchase API in Europe between 21:45 CET and 21:58 CET. The service has been restored.
Mar 16, 22:36 CET
Maintenance - Legal Address Migration in US
Completed - The scheduled maintenance has been completed.
Mar 20, 11:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 10:30 CET
Scheduled - A planned maintenance to support the Legal Address Migration will take place in US region. During the maintenance window, newly onboarded users will not be unable to complete purchase. The duration of actual impact is expected to be 30 minutes.
Mar 19, 14:49 CET
Maintenance - Legal Address Migration in EU
Completed - The scheduled maintenance has been completed.
Mar 20, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 05:00 CET
Scheduled - A planned maintenance to support the Legal Address Migration will take place in EU region. During the maintenance window, newly onboarded users will not be unable to complete purchase. The duration of actual impact is expected to be 60 minutes.
Mar 19, 14:51 CET
Mar 19, 2025
Maintenance - Legal Address Migration in AP
Completed - The scheduled maintenance has been completed.
Mar 19, 18:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 17:30 CET
Scheduled - A planned maintenance to support the Legal Address Migration will take place in APAC region. During the maintenance window, newly onboarded users will be unable to complete purchase. The duration of actual impact is expected to be 30 minutes.
Mar 19, 14:45 CET
Klarna purchase flow degradation for some b2b orders
Resolved - This incident has been resolved.
Mar 19, 17:54 CET
Investigating - We are currently experiencing issues with Klarna purchase flow for some b2b orders in Europe. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 19, 11:42 CET
Klarna purchase API degradation
Resolved - This incident has been resolved.
Mar 19, 14:34 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 13:06 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 19, 12:58 CET
Investigating - We are currently experiencing issues with Klarna purchase API. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 19, 12:46 CET
Klarna App degradation
Resolved - This incident has been resolved.
Mar 19, 13:09 CET
Monitoring - BankID experienced a brief service disruption today, which led to this issue.

The situation appears to be resolved, and the team is actively monitoring the system to ensure stability
Mar 19, 11:37 CET
Investigating - We are currently experiencing issues with the Klarna App in Sweden. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 19, 10:33 CET
Mar 18, 2025
Klarna Card degradation
Resolved - This incident has been resolved.
Mar 18, 15:21 CET
Investigating - We are currently experiencing issues with Klarna Card and Klarna Balance in EU and US. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 18, 14:16 CET
Mar 17, 2025
Mar 16, 2025
Mar 15, 2025

No incidents reported.

Mar 14, 2025
Klarna purchase flow degradation for some b2b orders
Resolved - Service has been restored. Thank you for your patience.
Mar 14, 14:26 CET
Investigating - We are currently experiencing issues with Klarna purchase flow for some b2b orders in Europe. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 14, 13:27 CET
Mar 13, 2025

No incidents reported.

Mar 12, 2025
Klarna Open Banking degradation
Resolved - This incident has been resolved.
Mar 12, 08:48 CET
Investigating - We are currently experiencing a degradation of Klarna open banking in Germany with Sparkassen since 2025-03-11 10:47CET. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 11, 18:22 CET
Temporary Disruption in Purchase API in Europe
Resolved - This incident has been resolved.
Mar 12, 00:03 CET
Investigating - Between 21:05 and 21:37 CET, merchants in Europe may have experienced failed or delayed API responses when processing transactions via Klarna’s Purchase API. Impact: Some transactions may have failed or been delayed during the affected window. Merchants relying on the Purchase API may have seen increased error rates. No further impact is expected, and all services have been fully restored.
Mar 11, 21:57 CET
Mar 11, 2025
Klarna App degradation
Resolved - This incident has been resolved.
Mar 11, 22:00 CET
Investigating - We are currently experiencing issues with the Klarna App in EU. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 11, 21:37 CET
Merchants are unable to receive authorization callback
Resolved - This incident has been resolved.
Mar 11, 00:41 CET
Investigating - Merchants in the US region are unable to receive authorization callback requests from Klarna. This can prevent them from processing orders since they rely on these callbacks to be informed about the successful authorization of the purchase flow.
Mar 11, 00:04 CET
Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

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