All Systems Operational
Klarna App Operational
Klarna Card Operational
Klarna Checkout (KCO) Operational
Klarna Payment Methods (KPM) ? Operational
Klarna Payments (KP) Operational
Klarna Online ? Operational
Merchant Portal ? Operational
Merchant Integration Playground ? Operational
SOFORT ? Operational
BillPay ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2019

No incidents reported today.

May 24, 2019
Refunds for German Klarna Card users handled manually
Resolved - We have now resolved the issue and refunds are not delayed anymore.
May 24, 17:14 CEST
Identified - There is currently an issue with refunds for German customers who use the "Pay Later" payment method for their Klarna Card.
A fix is on it's way but for the moment refunds for affected customers are being handled manually meaning some users may experience delays.
May 24, 14:36 CEST
May 23, 2019

No incidents reported.

May 22, 2019
Merchant Portal is currently having unexpected downtime
Resolved - This has been resolved since 15:23
May 22, 16:39 CEST
Investigating - We are experiencing hiccups on the Merchant Portal where some users might not be able to log in or in general slower loading times. More information to follow once we have investigated the issue.
May 22, 15:13 CEST
May 21, 2019
US Account Welcome emails inadvertently sent to already existing customers
Resolved - This incident has been resolved.
May 21, 18:25 CEST
Identified - Due to a system misconfiguration, already existing US Account customers might inadvertently have received a new Welcome email. This is currently being investigated.
May 17, 18:28 CEST
EU production instances affected due to KeyCloak deployment
Resolved - EU Production is now fixed and resumed to normal operations
May 21, 15:43 CEST
Investigating - Merchant cannot access Merchant Portal and are steered to the maintenance page.
May 21, 15:38 CEST
May 20, 2019
Klarna Card web sign-up disabled in Sweden & Germany
Resolved - This incident has been resolved.
May 20, 17:52 CEST
Investigating - Sign-up for the Klarna Card through app.klarna.com is currently disabled in Sweden and Germany while we work through some technical issues. We're sorry for the disruption and we'll keep you posted as soon as we have more information.
May 20, 16:54 CEST
Partial outage to Klarna Checkout
Resolved - This incident has been resolved.
May 20, 11:51 CEST
Investigating - We experienced disturbances with Klarna Checkout. This caused a partial outage to Klarna Checkout between 11:32 - 11:41 CEST.
May 20, 11:50 CEST
May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019
Card signup disabled in app for Sweden and Germany
Resolved - This incident has been resolved.
May 17, 15:05 CEST
Monitoring - Due to a problem which affects the card signup and card settings functions in the Klarna App these have been disabled for Swedish and German users while we are working on a fix. The problem has been identified and once the fix has been verified as solving the problem the card signup and card settings will be turned back on.
May 17, 14:58 CEST
Problems with web client for IE11-users
Resolved - This incident has been resolved.
May 17, 14:27 CEST
Identified - A dependency update to the checkout system applied yesterday has caused problems for users using Internet Explorer 11, breaking the client. A fix is currently being worked on.
May 17, 13:59 CEST
Problems with user login in Sweden
Resolved - This incident has been resolved.
May 17, 12:47 CEST
Identified - There is currently a problem with our Bank ID implementation in Sweden which has caused login problems for users. The issue has been identified and a solution is being worked on.
May 17, 12:00 CEST
May 16, 2019
Order handling in KPM might be delayed for some orders
Resolved - The replication issues has now been fixed. All affected orders have been replicated and can now be activated. This incident is now considered resolved.
May 16, 20:16 CEST
Identified - Currently there is an issue with the replication between two systems, leading to failures in activating orders in the KPM product. The issue has been identified and we are working on fixing it.
May 16, 20:00 CEST
May 15, 2019
Replication error leads to increased failure for activation calls.
Resolved - All orders are now imported. The issue can be considered as resolved.
May 15, 01:24 CEST
Update - We are working on re-exporting the affected orders.
May 15, 01:13 CEST
Identified - We could identify a misbehaving node that caused the activation failures and also the total amount of affected reservations.
The node is up and running again and we'll keep you updated about the import of the orders into the system.
May 15, 00:20 CEST
Investigating - Since around 9 PM this evening, we noticed an increased amount of failed activation calls, probably caused by a replication error.
We are already investigating and we'll send out further information as soon as we can.
May 14, 23:39 CEST
May 14, 2019
The Shopping app in the Klarna App is currently unavailable
Resolved - This incident has been resolved.
May 14, 13:15 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 12:58 CEST
Identified - The issue has been identified and a fix is being implemented.
May 14, 11:33 CEST
May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

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