Klarna Status

All Systems Operational

Klarna App Operational

Klarna Card Operational

Klarna Checkout (KCO) Operational

Klarna Payment Methods (KPM) Operational

Klarna Payments (KP) Frontend Operational

Klarna Payments (KP) Backend Operational

Klarna Online Operational

Merchant Portal Operational

Merchant Integration Tools Operational

Merchant Integration Playground Operational

Klarna Files in Transit Operational

SOFORT Operational

BillPay Operational

Open Banking Operational

Settlements App Operational

Customer Service Operational

Post Purchase SDK Operational

developers.klarna.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 22, 2020

No incidents reported today.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

Merchants in the EU currently not able to access Settlements App in the Merchant Portal

Resolved - The issue has now been resolved.
Feb 20, 17:24 CET

Identified - This also affects systems fetching settlement data through the API. We have identified the issue and are currently working on a solution.
Feb 20, 16:31 CET

Issue with post purchase operations in EU

Resolved - Between 9:41-9:51, we had an issue with post purchase operations. Mainly affected authorization update and customer details update operations. The system is now back to normal operation. We are sorry about the disturbance.
Feb 20, 09:30 CET

Feb 19, 2020

Issues with 3DS redirects in the EU

Resolved - Today between 16:44 and 21:42, customers in the EU experienced an issue with all 3DS transactions (Visa and Mastercard). They were redirected to the wrong URL, after the completion of the 3DS flow.
All the callbacks were performed to our clients which means they've received a notification about either a successful or a failed transaction.

The issue has already been resolved by our engineers. We apologize for the inconvenience.
Feb 19, 16:30 CET

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

Testdrive/Playground not available

Resolved - Our testdrive/playground environment for the EU market was not available between 2020-02-12 12:00 GMT until around 14:15 GMT for Klarna Checkout (version 2) and Klarna Payments.
Therefore, merchants weren't able to test their integrations.
Meanwhile, the environment is up and running again.
Feb 12, 12:00 CET

Feb 11, 2020

Settlement files cannot be downloaded

Resolved - All missing reports should be regenerated. The incident is resolved.
Feb 11, 12:33 CET

Update - Almost all files have already been regenerated. We are still working on the remaining ones.
Feb 11, 10:48 CET

Investigating - Merchants in the EU and the US may be unable to download settlement files for certain time periods. Our engineers are investigating the issue and we apologize for the inconvenience caused. We will provide further updates as soon as possible.
Feb 7, 10:58 CET

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.