All Systems Operational

Sign-in Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Payments Operational
Europe Operational
North America Operational
Asia Pacific Operational
Shopping in the App Operational
Europe Operational
North America Operational
Asia Pacific Operational
Payments in the App Operational
Europe Operational
North America Operational
Asia Pacific Operational
Transaction history in the app Operational
Europe Operational
Asia Pacific Operational
North America Operational
Banking in the App Operational
Europe Operational
Chat and Disputes in the App Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Portal Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Onboarding Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Settlements/Payouts Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Card Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Credit Card Operational
Europe Operational
North America Operational
One-Time Card Operational
Europe Operational
North America Operational
Asia Pacific Operational
Customer Service Operational
Europe Operational
North America Operational
Asia Pacific Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned Maintenance - Settlement Database Instance Upgrade in US region Apr 23, 2026 09:00-10:00 CEST

We will be performing scheduled maintenance to improve the stability and performance of our settlement services in the US.

Expected impact: During this time, a small number of requests related to settlement data may experience brief interruptions lasting approximately 10 minutes. The impact is expected to be minimal and short-lived.

Our teams will closely monitor the maintenance to ensure services continue to operate smoothly.
Posted on Apr 17, 2026 - 10:56 CEST
Apr 17, 2026
Planned Maintenance – Persona Services Update (North America)
Completed - The scheduled maintenance has been completed.
Apr 17, 10:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 10:00 CEST
Scheduled - We will be performing scheduled maintenance to improve the security and reliability of our services.

During the maintenance window, there may be very brief interruptions (a few seconds) where some users could experience temporary errors when logging in, making purchases, or completing payments.

We expect the impact to be minimal and services will resume automatically.
Apr 16, 12:00 CEST
Planned Maintenance – Persona Services Update (Europe)
Completed - The scheduled maintenance has been completed.
Apr 17, 03:19 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 03:00 CEST
Scheduled - We will be performing scheduled maintenance to improve the security and reliability of our services.

During the maintenance window, there may be very brief interruptions (a few seconds) where some users could experience temporary errors when logging in, making purchases, or completing payments.

We expect the impact to be minimal and services will resume automatically.
Apr 16, 11:58 CEST
Apr 16, 2026
Planned Maintenance – Persona Services Update (Asia Pacific)
Completed - The scheduled maintenance has been completed.
Apr 16, 18:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 18:00 CEST
Scheduled - We will be performing scheduled maintenance to improve the security and reliability of our services.

During the maintenance window, there may be very brief interruptions (a few seconds) where some users could experience temporary errors when logging in, making purchases, or completing payments.

We expect the impact to be minimal and services will resume automatically.
Apr 16, 11:54 CEST
Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
Merchant Settlements / Payouts degradation
Resolved - All pending merchant payouts have now been successfully triggered. These payouts will be processed according to standard banking timelines.
Apr 10, 11:43 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 13:57 CEST
Identified - The issue has been identified and a fix is being implemented.
Apr 9, 11:19 CEST
Investigating - We are currently experiencing issues with a subset of our Merchant Settlements / Payouts. We are working to restore the service as soon as possible. Thank you for your patience.
Apr 9, 10:37 CEST
Apr 9, 2026
Planned Maintenance – API Endpoint Update (TLS certificates)
Completed - The scheduled maintenance has been completed.
Apr 9, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 10:30 CEST
Scheduled - We have a scheduled maintenance (April 9 10:30 - 15:00 CET) for performing a routine SSL certificate rotation for api.klarna.com. As part of this update, our TLS certificates will be reissued under a different trusted Certificate Authority (CA). We do not anticipate any disruption to Klarna services during this time, however our Merchant Support team are available through the contact channels listed on https://klarna.com should merchants have any questions or concerns.

Impact
No downtime is expected. However, merchants or partners using custom security configurations may need to review their setup to ensure continued connectivity after the update. If you have any questions or experience issues following the maintenance window, Merchant Support is available through the contact channels listed at https://klarna.com.
Mar 12, 17:29 CET
Apr 8, 2026
Planned Maintenance MFT Production - Gateway Upgrade
Completed - The scheduled maintenance has been completed.
Apr 8, 20:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 19:30 CEST
Scheduled - A planned maintenance will be carried out across Europe, North America, and Asia Pacific to implement important updates and ensure continued stability of the Managed File Transfer (MFT) service. 

During this time, mft.klarna.net will be temporarily unavailable. The expected duration of impact is up to 1 hour during the scheduled maintenance window.

All other services will remain fully operational and unaffected throughout this period.
Apr 8, 10:38 CEST
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

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