All Systems Operational
Klarna App Operational
Klarna Card Operational
Klarna Checkout (KCO) Operational
Klarna Payment Methods (KPM) ? Operational
Klarna Payments (KP) Frontend Operational
Klarna Payments (KP) Backend Operational
Klarna Online ? Operational
Merchant Portal ? Operational
Merchant Integration Tools ? Operational
Merchant Integration Playground ? Operational
Klarna Files in Transit ? Operational
SOFORT ? Operational
BillPay ? Operational
Open Banking ? Operational
Settlements App Operational
Customer Service Operational
Post Purchase SDK Operational
Developers.klarna.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 29, 2020

No incidents reported today.

Jan 28, 2020

No incidents reported.

Jan 27, 2020
Completed - The scheduled maintenance has been completed.
Jan 27, 13:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 13:00 CET
Scheduled - On Monday January 27th, merchants in the US will experience a 30 minute period during which it will not be possible to generate API Credentials from the Merchant Portal. Additionally, it will not be possible for new merchants to be on-boarded during this time. US merchants will be affected between 12:00PM - 12:30PM (UTC).
Jan 23, 11:21 CET
Resolved - BankID in Norway is now fully functional and therefore normal service is restored.
Jan 27, 12:11 CET
Monitoring - Due to an external issue with BankID, customers in Norway who use Telenor are currently unable to login to the Klarna app or authenticate purchases. For more information on the status of the BankID service in Norway, please visit https://www.bankid.no/status/
Jan 27, 11:24 CET
Completed - The scheduled maintenance has been completed.
Jan 27, 06:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 06:00 CET
Scheduled - On Monday January 27th, merchants in the EU will experience a 30 minute period during which it will not be possible to generate API Credentials from the Merchant Portal. Additionally, it will not be possible for new merchants to be on-boarded during this time. EU merchants will be affected by this maintenance between 05:00AM - 05:30AM (UTC).
Jan 23, 11:20 CET
Jan 26, 2020

No incidents reported.

Jan 25, 2020

No incidents reported.

Jan 24, 2020
Resolved - Our engineers have resolved the problem and it is now possible to download PDFs from within the app again. We thank you for your patience and apologise for the inconvenience caused.
Jan 24, 14:53 CET
Investigating - Customers are currently experiencing difficulties downloading PDFs from within the Klarna app. Our engineers are investigating the issue and we apologise for the inconvenience caused. We will provide further updates as soon as possible.
Jan 24, 13:36 CET
Jan 23, 2020

No incidents reported.

Jan 22, 2020
Resolved - This incident has been resolved.
Jan 22, 11:32 CET
Update - Investigation is ongoing. In addition to the previously mentioned problems with the Klarna App users are also unable to see their orders. We realise that this is not convenient for our consumers and we're working as hard as we can to get it resolved in a timely manner. Please bear with us.
Jan 22, 10:51 CET
Investigating - Currently there is an incident preventing EU users from taking settlement actions in the APP. Pay, Snooze and Slice are either unavailable or returns an error. We apologise for the inconvenience this causes and our engineers are working to resolve this as quickly as possible.
Jan 22, 09:56 CET
Jan 21, 2020
Resolved - The incident for BankID on mobile at Telenor is now corrected and the systems are back in ordinary operation.
Jan 21, 17:05 CET
Investigating - Due to an ongoing incident with Internet provider Telenor there are problems for users who use Norwegian BankID to log onto Klarna.
Telenor and Norwegian BankID are aware of the problem and working to resolve the issue. The incident can be followed at https://www.bankid.no/status/
Jan 21, 15:56 CET
Resolved - Our engineers have resolved this problem and normal service is resumed. We thank you for your patience and apologise for the inconvenience caused.
Jan 21, 11:25 CET
Investigating - Merchants will currently experience difficulties connecting to Klarna's files-in-transit service, MFT. Our engineers have identified the issue and are working to fix the problem. We apologise for the inconvenience caused and we will provide further updates as soon as possible.
Jan 21, 11:14 CET
Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020
Resolved - This incident has been resolved.
Jan 17, 13:36 CET
Update - The service has stabilised but is still sensitive to traffic spikes. A permanent fix is on its way.
Jan 17, 10:32 CET
Monitoring - A fix has been applied and the service has been stable for the last 2 hours. We are still monitoring the situation.
Jan 16, 17:04 CET
Investigating - Merchants are currently experiencing difficulties logging into the Merchant Portal. Our engineers are investigating the issue and we apologise for the inconvenience caused. We will provide further updates as soon as possible.
Jan 16, 14:17 CET
Resolved - The root caused turned out to be a major malfunction with our provider. They have resolved the issue and service has been returned to norma.
Jan 17, 10:59 CET
Investigating - We are currently having issues with telephony and several of our phone lines in Sweden and Finland are unreachable. We are investigating the cause for this and working to resolve the situation as quickly as possible. We apologise for the inconvenience caused and ask that you kindly reach out to us via different channels for the duration.
Jan 17, 10:30 CET
Jan 16, 2020
Resolved - This issue has been resolved since 2020-01-15 12:30. We are sorry about the disturbance and thanks for your patient.
Jan 16, 14:14 CET
Identified - We will soon deploy a fix for the issue. The fix will force all users to logout from their current sessions. You need to manually login again. We are sorry about the inconvenience.
Jan 15, 11:32 CET
Investigating - Users using merchants.klarna.com to activate orders are affected by this issue. Our engineering team is investigating. We are sorry about the disturbance.
Jan 15, 08:50 CET