Status - Europe
All Systems Operational

About This Site

Klarna takes any type of disturbance very seriously, and we want to be as transparent as possible. This status page is updated continuously and subscribing to updates is the best way to stay informed about any issues affecting Klarna’s availability.

DACH and the Netherlands Klarna Checkout purchases   Operational
Integration test environment Nordic, DACH and the Netherlands (testdrive.klarna.com)   Operational
Invoice and part payment (not Klarna Checkout)   ? Operational
Nordics Klarna Checkout purchases   Operational
UK Klarna Checkout purchases   Operational
Order management UK   Operational
Playground integration test environment UK   Operational
Purchases with Klarna Mobil Sweden   Operational
Klarna Online   ? Operational
Merchant Support Telephony System   Operational
Customer Service Telephony System   Operational
Klarna Checkout for In-App Purchases   Operational
Order management Nordic, DACH and the Netherlands   Operational
Sofort Services   Operational
KP   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 20, 2018
Resolved - The issue is resolved. We are back to normal operation.
Aug 20, 14:43 CEST
Investigating - We are currently experiencing an issue with Klarna Online in the live environment. We are investigating the issue.
Aug 20, 14:20 CEST
Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018

No incidents reported.

Aug 16, 2018
Resolved - The issue with KP service in playground environment is resolved.
Aug 16, 17:57 CEST
Investigating - We are currently experiencing an issue with KP service in the playground environment. We are investigating the issue.
Aug 16, 16:24 CEST
Aug 15, 2018
Resolved - This incident has been resolved.
Aug 15, 12:58 CEST
Investigating - We are currently experiencing an issue with merchant onboarding in the live environment in EU. We are investigating the issue.
Aug 15, 12:39 CEST
Aug 14, 2018
Resolved - The incident has now been resolved.
Aug 14, 22:02 CEST
Investigating - We are seeing connectivity issues towards credit bureaus again. We are currently investigating the issue.
Aug 14, 20:16 CEST
Resolved - We faced connectivity issues with all bureaus in the EU. This started around 16:40 CEST and lasted for about 50 minutes.
We redeployed all our backend services integrated with the bureaus which resolved the issue.
Aug 14, 18:31 CEST
Resolved - We faced connectivity issues with all bureaus in the EU. This started around 16:40 CEST and lasted for about 50 minutes.
We redeployed all our backend services integrated with the bureaus which resolved the issue.
Aug 14, 18:29 CEST
Resolved - The issue is resolved. We are back to normal operation.
Aug 14, 15:38 CEST
Monitoring - Issue with authentication for BankID towards all Klarna services is back to normal operation. We will continue monitoring the system.
Aug 13, 11:16 CEST
Update - We are continuing to work on a fix for this issue.
Aug 13, 10:03 CEST
Identified - The issue has been intermittently been going up and down during the day and the issue has been identified to be caused by an issue on our BankID provider's side. We are working close with them to resolve the issue as soon as possible. This affects all Klarna services that are using BankID authentication in Sweden.
Aug 12, 22:18 CEST
Monitoring - The success rate is now increasing for BankID authentication and we are currently monitoring the situation
Aug 12, 15:56 CEST
Investigating - We are currently experiencing issues with authentication for BankID towards the Klarna App in Sweden.
Aug 12, 12:00 CEST
Aug 13, 2018
Resolved - The issue is resolved. We are back to normal operation.
Aug 13, 16:38 CEST
Monitoring - The service returned to normal. We will continue monitoring the system.
Aug 13, 14:37 CEST
Investigating - We are currently experiencing an issue with Klarna Online in the live environment. We are investigating the issue.
Aug 13, 14:12 CEST
Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018
Resolved - The issue is resolved. We are back to normal operation.
Aug 6, 15:27 CEST
Update - We are currently experiencing an issue with Klarna Payment service in the live environment. We are investigating the issue.
Aug 6, 14:32 CEST
Investigating - We are currently experiencing an issue with Klarna Checkout service in the live environment. We are investigating the issue.
Aug 6, 14:24 CEST