All Systems Operational

Sign-in Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Payments Operational
Europe Operational
North America Operational
Asia Pacific Operational
Shopping in the App Operational
Europe Operational
North America Operational
Asia Pacific Operational
Payments in the App Operational
Europe Operational
North America Operational
Asia Pacific Operational
Transaction history in the app Operational
Europe Operational
Asia Pacific Operational
North America Operational
Banking in the App Operational
Europe Operational
Chat and Disputes in the App Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Portal Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Onboarding Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Settlements/Payouts Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Card Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Credit Card Operational
Europe Operational
North America Operational
One-Time Card Operational
Europe Operational
North America Operational
Asia Pacific Operational
Customer Service Operational
Europe Operational
North America Operational
Asia Pacific Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned maintenance: Database upgrade in Europe and the UK Oct 15, 2026 05:00-06:00 CEST

On 15 October between 05:00 and 06:00 CEST, scheduled database maintenance may briefly affect Klarna Payments in Europe and the UK. A short interruption of approximately 5–10 seconds is expected during the database switchover.

We apologize for any inconvenience this may cause.
Posted on Oct 14, 2026 - 11:28 CEST

Oct 15, 2026

No incidents reported today.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

Merchant Settlements / Payouts degradation
Resolved - This incident has been resolved.
Oct 13, 18:16 CEST
Monitoring - Performance has returned to normal, and we are seeing an increase in processed settlements. We will continue to monitor settlement processing to confirm sustained recovery. Thank you for your patience.
Oct 13, 15:34 CEST
Investigating - Merchant settlements is experiencing degraded performance. We are working to restore the service as soon as possible. Thank you for your patience.
Oct 13, 15:25 CEST
Planned maintenance: Database upgrade in Europe and the UK
Completed - The scheduled maintenance has been completed.
Oct 13, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 23:00 CEST
Scheduled - During scheduled maintenance, incoming and outgoing Single Euro Payments Area (SEPA) payments may briefly fail or time out.

The interruption is expected to last up to approximately 30 seconds. Failed payments are not retried automatically and may need to be resubmitted once services recover. Pay by Bank will temporarily disable SEPA Instant before the migration and re-enable it afterwards. No data loss is expected.

We apologize for any inconvenience this may cause.
Oct 9, 11:56 CEST

Oct 12, 2026

BankID sign-in degradation in Norway
Resolved - This incident has been resolved.
Oct 12, 16:02 CEST
Monitoring - A fix has been implemented and we are monitoring the results. Customers can continue using phone login. Thank you for your patience.
Oct 12, 14:05 CEST
Investigating - We are currently experiencing a degradation to sign-in in the Klarna App using BankID in Norway. We are working to restore the service as soon as possible. Customers can continue using phone login. Thank you for your patience.
Oct 12, 13:45 CEST
Planned maintenance: PostgreSQL services upgrade in North America
Completed - The scheduled maintenance has been completed.
Oct 12, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 09:00 CEST
Scheduled - On 12 October between 09:00 and 11:00 CEST, we will perform scheduled maintenance on Klarna banking services in North America.

During this window, customers may briefly experience errors or slower responses when viewing accounts, balances or transaction history, making transfers or top-ups, or using Klarna Card.

The interruption is expected to last up to approximately 2 minutes. Services should recover automatically.
We apologize for any inconvenience.
Oct 9, 09:20 CEST

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Sign-in and purchase disruption for BankID in Sweden
Resolved - Between 18:30 and 19:00 CEST (16:30–17:00 UTC) on October 9, 2026, some customers in Sweden were unable to use BankID to log in to the Klarna app or to complete purchases that required BankID authentication. Some card payments that needed 3D Secure authentication also failed during this time.The issue has been resolved and the service is operating normally. We apologize for the inconvenience.
Oct 9, 18:30 CEST
Planned maintenance: Database upgrade in North America
Completed - The scheduled maintenance has been completed.
Oct 9, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 09:00 CEST
Scheduled - On 9 October, scheduled maintenance may briefly affect response times when viewing or updating payment settings in North America. A short interruption of approximately 5–10 seconds is expected during the maintenance window.

We apologize for any inconvenience this may cause.
Oct 8, 10:04 CEST

Oct 8, 2026

Planned maintenance: Klarna Payments in the US
Completed - The scheduled maintenance has been completed.
Oct 8, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 10:00 CEST
Scheduled - On 8 October, we will perform scheduled maintenance that may briefly interrupt purchases in the US. Payments at checkout and in the Klarna app may fail and require a retry. The interruption is expected to last less than one minute during the maintenance window.

We apologize for any inconvenience this may cause.
Oct 7, 13:57 CEST

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Planned maintenance: Support chat in Asia Pacific
Completed - The scheduled maintenance has been completed.
Oct 6, 09:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 09:00 CEST
Scheduled - On 6 October at approximately 09:00 CEST, support chat in the Klarna app may briefly fail to send or load messages in Asia Pacific.

The interruption is expected to last about 15 seconds. Connections should recover automatically; please retry any message that fails. A brief loading interruption may also occur approximately 30 minutes beforehand.

We apologize for any inconvenience this may cause.
Oct 5, 15:12 CEST

Oct 5, 2026

Planned maintenance: Support chat in Europe, Asia Pacific, and the US
Completed - The scheduled maintenance has been completed.
Oct 5, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 07:00 CEST
Scheduled - On 5 October, support chat in the Klarna app may briefly fail to send or load messages during regional maintenance:
Europe: approximately 07:30 CEST
Asia Pacific: approximately 09:00 CEST
US: approximately 13:00 CEST

Each interruption is expected to last about 15 seconds. Connections should recover automatically; please retry any message that fails. A brief loading interruption may also occur about 30 minutes before each regional failover.

We apologize for any inconvenience this may cause.
Oct 2, 10:32 CEST

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

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