Klarna Status

Push Notifications & In-App Monthly Invoice

Update - We are continuing to monitor the behaviour of the app in relation to this incident and we thank you for your patience.
Dec 5, 16:55 CET

Monitoring - We have made a change to mitigate the problems and we are monitoring the results.
Nov 28, 13:49 CET

Identified - Customers may receive erroneous push notifications about their purchases and may not be able to access their monthly invoice via the app. We are investigating the problem and apologize for the inconvenience.
Nov 28, 11:59 CET

Klarna App Operational

Klarna Card Operational

Klarna Checkout (KCO) Operational

Klarna Payment Methods (KPM) Operational

Klarna Payments (KP) Frontend Operational

Klarna Payments (KP) Backend Operational

Klarna Online Operational

Merchant Portal Operational

Merchant Integration Tools Operational

Merchant Integration Playground Operational

Klarna Files in Transit Operational

SOFORT Operational

BillPay Operational

Open Banking Operational

Settlements App Operational

Klarna Chat Operational

Post Purchase SDK Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 10, 2019

No incidents reported today.

Dec 9, 2019

During a slow rollout, Klarna Checkout was not loading for 20% of total traffic in a period of 35 minutes. Users couldn’t complete Checkout and this affected all regions and browsers.

Resolved - This incident has been resolved.
Dec 9, 11:58 CET

Investigating - Merchants in all regions were affected due to Klarna Checkout. Our engineers investigated the issue and resolved the same. We apologies for the inconvenience caused.
Issue started at: 11:03am
Issue Ended: 11:38am
Dec 9, 11:55 CET

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

Degradation of Klarna Payments made through PayBright (Canada)

Resolved - PayBright has confirmed that the issue has been resolved on their side and the services are now fully operational again.
Nov 29, 23:53 CET

Identified - We are currently experiencing degradation of our service where 10-15% of purchases made through PayBright are failing in Canada. We are working together with PayBright to solve the issue as soon as possible.
Nov 29, 23:11 CET

Issue with Klarna Payments in EU

Resolved - The degradation lasted for 20 minutes and is now verified to be fixed. We will continue to monitor the affected services.
Nov 29, 14:40 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 14:18 CET

Investigating - We have detected a session creation and order completion degradation. This was caused due to a spike of calls to our APIs. Our engineering team is working on this. We are sorry about the disturbance.
Nov 29, 14:04 CET

Nov 27, 2019

Pending orders from the past 24 hours not possible to activate

Resolved - The pending orders between the mention dates has now been imported.
Nov 27, 15:43 CET

Identified - Merchants in the DACH region are not able to activate pending orders that have been created between 2018-10-26 10:45 to 2018-10-27 11:06. We are currently working on fixing the past orders and we are estimating it to be resolved within 2 hours. All new orders are not affected by this.
Nov 27, 12:06 CET

Nov 26, 2019

Orders via Klarna Checkout might not be placed

Resolved - On Friday November 22nd at 15:00, an update led to an incident where some users who used Internet Explorer, Edge, and other older web browsers, would notice their webpage freeze after clicking the buy button. The issue was resolved on Monday November 25th at 18:00. The result of this incident was that 1600 consumers across all markets were unable to finish their purchase since the time of the initial update.
Nov 26, 17:38 CET

Identified - An action to fix the problem has been performed and it seems to have solved it. We're currently waiting for a confirmation.
Nov 23, 19:45 CET

Investigating - Customers across all markets might get stuck in the middle of the checkout process, so, the order cannot be placed.
Our engineers are already looking into it and will provide further information as soon as possible.
We apologize for your inconveniences.
Nov 23, 18:50 CET

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