All Systems Operational
Klarna App Operational
Klarna Card Operational
Klarna Checkout (KCO) Operational
Klarna Payment Methods (KPM) ? Operational
Klarna Payments (KP) Operational
Klarna Online ? Operational
Merchant Portal ? Operational
Merchant Integration Tools ? Operational
Merchant Integration Playground ? Operational
Klarna Files in Transit ? Operational
SOFORT ? Operational
BillPay ? Operational
Open Banking ? Operational
Settlements App Operational
Customer Service Operational
Post Purchase SDK Operational
developers.klarna.com ? Operational
Card Payments Operational
Demo services ? Operational
Klarna Website ? Operational
Klarna Bank Account ? Operational
Merchant Payouts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On the 19th of March at 10:00 CET, we will perform a routine SSL certificate rotation for api.klarna.com. We do not anticipate any disruption to Klarna services during this time, however our Merchant Support team is available through the contact channels listed on https://klarna.com should merchants have any questions or concerns. We expect this maintenance to be completed by 11:00 CET.
Posted on Feb 16, 17:17 CET
Past Incidents
Mar 5, 2021

No incidents reported today.

Mar 4, 2021
Resolved - This incident has been resolved. We apologize for the inconvenience.
Mar 4, 20:35 CET
Investigating - Payment method Slice it in Norway has been down from 11:00 CET due to a vender issue with Experian. We apologize for the inconvenience.
Mar 4, 18:16 CET
Resolved - Incident is resolved and payments have been sent.
Mar 4, 11:50 CET
Identified - We have found the issue and will send the NOK payments tomorrow. We apologize for the delay.
Mar 3, 17:48 CET
Update - We are continuing to investigate this issue.
Mar 3, 15:52 CET
Update - We are continuing to investigate this issue.
Mar 3, 14:50 CET
Investigating - 6.5% of merchants' settlements in NOK currency might experience a delay in their payouts. This is due to a technical problem that we are currently investigating.
Mar 3, 14:24 CET
Mar 3, 2021
Mar 2, 2021

No incidents reported.

Mar 1, 2021
Resolved - This incident has been resolved.
Mar 1, 10:42 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 1, 10:36 CET
Update - We are continuing to investigate this issue.
Mar 1, 10:09 CET
Investigating - We see a degraded performance in the Klarna Fixed Amount payment method, affecting 100% of attempts. All other payment methods are still available as usual.
We are investigating the issue. We apologize for the inconvenience.
Mar 1, 09:55 CET
Feb 28, 2021
Resolved - This incident has been resolved.
Feb 28, 18:14 CET
Investigating - We are currently investigating this issue.
Feb 28, 18:01 CET
Feb 27, 2021

No incidents reported.

Feb 26, 2021
Resolved - This incident has been resolved.
Feb 26, 17:37 CET
Investigating - Consumers in the US may not currently receive SMS one-time passcodes. This affects a consumer's ability to log in to the Klarna app and to authenticate purchases over SMS. Existing consumers can log in to the Klarna app using email.
We are currently investigating the cause of this problem.
Feb 26, 14:50 CET
Feb 25, 2021

No incidents reported.

Feb 24, 2021
Resolved - This incident has been resolved. We apologize for the disruption.
Feb 24, 15:14 CET
Investigating - We are working on solving this issue as soon as possible and apologize for any inconvenience caused in the meantime. We kindly request that you contact us through the phone instead.
Feb 24, 13:13 CET
Resolved - This incident has been resolved. We apologize for the disruption.
Feb 24, 10:40 CET
Update - Current issues are regarding Direct Bank Transfer for KP (and not all payment methods). We apologize for the inconvenience.
Feb 24, 10:29 CET
Update - We don’t see any more impact on Sofort classic payments. We are still experiencing issues with KP direct bank transfer.
Feb 24, 09:51 CET
Update - We don’t see any more impact on KCO payments.
Feb 24, 09:45 CET
Investigating - This also affects the direct bank transfers of KCO and KP. We apologize for the inconvenience.
Feb 24, 09:38 CET
Resolved - This incident has been resolved. We apologize for the disruption.
Feb 24, 01:05 CET
Investigating - Due to an external issue with BankID, consumers in Sweden are currently unable to login to the Klarna app or authenticate purchases. We apologize for the disruption.
Feb 23, 22:04 CET
Feb 23, 2021
Resolved - Issue has been resolved by BankID. We apologize for the disruption.
Feb 23, 21:21 CET
Update - Due to an external issue with BankID, consumers in Sweden are currently unable to login to the Klarna app or authenticate purchases. We apologize for the disruption.
Feb 23, 20:58 CET
Investigating - Due to an external issue with BankID, consumers in Sweden are currently unable to login to the Klarna app or authenticate purchases. We apologize for the disruption.
Feb 23, 20:24 CET
Feb 22, 2021
Resolved - This incident has been resolved. We apologize for the inconvenience.
Feb 22, 13:05 CET
Investigating - Due to technical issues with our telephony system it might be difficult to reach our consumer or merchant service by phone. We are working on solving this issue as soon as possible and apologize for any inconvenience caused in the meantime. We kindly request that you contact us through the chat instead.
Feb 22, 11:14 CET
Feb 21, 2021
Completed - The scheduled maintenance has been completed.
Feb 21, 13:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 08:30 CET
Scheduled - Our authentication provider in Italy, SCIPAFI, will perform scheduled maintenance between 8:30 and 13:00 CET. During this time consumers may experience authentication delays and may be asked to take additional steps of authenticating themselves while making purchases.
Feb 19, 16:57 CET
Completed - The scheduled maintenance has been completed.
Feb 21, 02:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 23:01 CET
Scheduled - Our lookup provider Creditsafe will perform a scheduled maintenance between 23.00 and 02.00 CET. During this time we might have degraded system availability for purchases made with financing options.
Feb 18, 13:19 CET
Feb 20, 2021
Feb 19, 2021

No incidents reported.