All Systems Operational
Klarna App Operational
Klarna Card Operational
Klarna Checkout (KCO) Operational
Klarna Payment Methods (KPM) ? Operational
Klarna Payments (KP) Frontend Operational
Klarna Payments (KP) Backend Operational
Klarna Online ? Operational
Merchant Portal ? Operational
Merchant Integration Tools ? Operational
Merchant Integration Playground ? Operational
Klarna Files in Transit ? Operational
SOFORT ? Operational
BillPay ? Operational
Open Banking ? Operational
Settlements App Operational
Customer Service Operational
Post Purchase SDK Operational
developers.klarna.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 22, 2020

No incidents reported today.

Feb 21, 2020

No incidents reported.

Feb 20, 2020
Resolved - The issue has now been resolved.
Feb 20, 17:24 CET
Identified - This also affects systems fetching settlement data through the API. We have identified the issue and are currently working on a solution.
Feb 20, 16:31 CET
Resolved - Between 9:41-9:51, we had an issue with post purchase operations. Mainly affected authorization update and customer details update operations. The system is now back to normal operation. We are sorry about the disturbance.
Feb 20, 09:30 CET
Feb 19, 2020
Resolved - Today between 16:44 and 21:42, customers in the EU experienced an issue with all 3DS transactions (Visa and Mastercard). They were redirected to the wrong URL, after the completion of the 3DS flow.
All the callbacks were performed to our clients which means they've received a notification about either a successful or a failed transaction.

The issue has already been resolved by our engineers. We apologize for the inconvenience.
Feb 19, 16:30 CET
Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020
Resolved - Our testdrive/playground environment for the EU market was not available between 2020-02-12 12:00 GMT until around 14:15 GMT for Klarna Checkout (version 2) and Klarna Payments.
Therefore, merchants weren't able to test their integrations.
Meanwhile, the environment is up and running again.
Feb 12, 12:00 CET
Feb 11, 2020
Resolved - All missing reports should be regenerated. The incident is resolved.
Feb 11, 12:33 CET
Update - Almost all files have already been regenerated. We are still working on the remaining ones.
Feb 11, 10:48 CET
Investigating - Merchants in the EU and the US may be unable to download settlement files for certain time periods. Our engineers are investigating the issue and we apologize for the inconvenience caused. We will provide further updates as soon as possible.
Feb 7, 10:58 CET
Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.