Status - Europe
All Systems Operational

About This Site

Klarna takes any type of disturbance very seriously, and we want to be as transparent as possible. This status page is updated continuously and subscribing to updates is the best way to stay informed about any issues affecting Klarna’s availability.

DACH and the Netherlands Klarna Checkout purchases   Operational
Integration test environment Nordic, DACH and the Netherlands (testdrive.klarna.com)   Operational
Invoice and part payment (not Klarna Checkout)   ? Operational
Nordics Klarna Checkout purchases   Operational
UK Klarna Checkout purchases   Operational
Order management UK   Operational
Playground integration test environment UK   Operational
Purchases with Klarna Mobil Sweden   Operational
Klarna Online   ? Operational
Merchant Support Telephony System   Operational
Customer Service Telephony System   Operational
Klarna Checkout for In-App Purchases   Operational
Order management Nordic, DACH and the Netherlands   Operational
Sofort Services   Operational
KP   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 21, 2018

No incidents reported today.

Jul 20, 2018
Resolved - The issue has now been resolved. We experience issues between 17:16-18:05 CEST.
Jul 20, 18:54 CEST
Investigating - We are currently experiencing intermittent issues with the Klarna Purchase service for some merchants.
Jul 20, 18:06 CEST
Jul 19, 2018

No incidents reported.

Jul 18, 2018
Resolved - The incident has now been resolved.
Jul 18, 16:24 CEST
Identified - We are currently experiencing issues for a few merchants with integrations in the live environment due to a recent deploy. A fix is being rolled out.
Jul 18, 16:14 CEST
Jul 17, 2018

No incidents reported.

Jul 16, 2018
Resolved - We experienced an issue with Klarna Checkout and Klarna Purchase service in the live environment between 10:55 - 11:24 CEST, affecting the majority of the merchants.
Jul 16, 12:09 CEST
Jul 15, 2018

No incidents reported.

Jul 14, 2018
Resolved - The issue is resolved. We are back to normal operation.
Jul 14, 12:20 CEST
Investigating - We are currently experiencing an issue with Klarna Online in the live environment. We are investigating the issue.
Jul 14, 12:07 CEST
Resolved - The issue is resolved. We are back to normal operation.
Jul 14, 08:19 CEST
Identified - We are currently experiencing an issue with Klarna Online in the live environment. We are investigating the issue.
Jul 14, 07:46 CEST
Resolved - The issue is resolved. We are back to normal operation.
Jul 14, 01:26 CEST
Identified - Our external provider (PPS) used for issuing of virtual cards is currently having a planed maintenance. This means that we will not be able to issue virtual cards for PPS in both EU and US until the maintenance is over.
Jul 14, 01:02 CEST
Jul 13, 2018
Resolved - The issue is resolved. We are back to normal operation.
Jul 13, 00:09 CEST
Monitoring - The service acceptance rate is improving. We will continue monitoring the system.
Jul 12, 22:26 CEST
Identified - Acceptance rate degraded in the UK, due to external bureau lookups partially failing. The lookup bureau has acknowledged the issues originating from their side.
Jul 12, 17:44 CEST
Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018
Resolved - We were having an intermittent issue with the search functionality on the Merchant Portal during a 40 minute period.
Jul 7, 13:20 CEST
Resolved - Maintenance for test integration environment is now over.
Jul 7, 09:12 CEST
Monitoring - The test environment is now up. Maintenance still ongoing but there should not be any further downtime.
Jul 7, 07:54 CEST
Update - We are now starting maintenance of the test integration environment.
Jul 6, 20:00 CEST
Identified - We will have a maintenance window for the test environment today, 2018-07-06 20.00 CEST to 2018-07-07 14.00. During this time, the test environment will be down intermittently.
Jul 6, 15:46 CEST