Update - We are continuing to monitor the behaviour of the app in relation to this incident and we thank you for your patience.
Dec 5, 16:55 CET
Monitoring - We have made a change to mitigate the problems and we are monitoring the results.
Nov 28, 13:49 CET
Identified - Customers may receive erroneous push notifications about their purchases and may not be able to access their monthly invoice via the app. We are investigating the problem and apologize for the inconvenience.
Nov 28, 11:59 CET
Klarna App Operational
Klarna Card Operational
Klarna Checkout (KCO) Operational
Klarna Payment Methods (KPM) ? Operational
Klarna Payments (KP) Frontend Operational
Klarna Payments (KP) Backend Operational
Klarna Online ? Operational
Merchant Portal ? Operational
Merchant Integration Tools ? Operational
Merchant Integration Playground ? Operational
Klarna Files in Transit ? Operational
SOFORT ? Operational
BillPay ? Operational
Open Banking ? Operational
Settlements App Operational
Klarna Chat Operational
Post Purchase SDK Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 10, 2019

No incidents reported today.

Dec 9, 2019
Resolved - This incident has been resolved.
Dec 9, 11:58 CET
Investigating - Merchants in all regions were affected due to Klarna Checkout. Our engineers investigated the issue and resolved the same. We apologies for the inconvenience caused.
Issue started at: 11:03am
Issue Ended: 11:38am
Dec 9, 11:55 CET
Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019
Resolved - PayBright has confirmed that the issue has been resolved on their side and the services are now fully operational again.
Nov 29, 23:53 CET
Identified - We are currently experiencing degradation of our service where 10-15% of purchases made through PayBright are failing in Canada. We are working together with PayBright to solve the issue as soon as possible.
Nov 29, 23:11 CET
Resolved - The degradation lasted for 20 minutes and is now verified to be fixed. We will continue to monitor the affected services.
Nov 29, 14:40 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 14:18 CET
Investigating - We have detected a session creation and order completion degradation. This was caused due to a spike of calls to our APIs. Our engineering team is working on this. We are sorry about the disturbance.
Nov 29, 14:04 CET
Nov 27, 2019
Resolved - The pending orders between the mention dates has now been imported.
Nov 27, 15:43 CET
Identified - Merchants in the DACH region are not able to activate pending orders that have been created between 2018-10-26 10:45 to 2018-10-27 11:06. We are currently working on fixing the past orders and we are estimating it to be resolved within 2 hours. All new orders are not affected by this.
Nov 27, 12:06 CET
Nov 26, 2019
Resolved - On Friday November 22nd at 15:00, an update led to an incident where some users who used Internet Explorer, Edge, and other older web browsers, would notice their webpage freeze after clicking the buy button. The issue was resolved on Monday November 25th at 18:00. The result of this incident was that 1600 consumers across all markets were unable to finish their purchase since the time of the initial update.
Nov 26, 17:38 CET
Identified - An action to fix the problem has been performed and it seems to have solved it. We're currently waiting for a confirmation.
Nov 23, 19:45 CET
Investigating - Customers across all markets might get stuck in the middle of the checkout process, so, the order cannot be placed.
Our engineers are already looking into it and will provide further information as soon as possible.
We apologize for your inconveniences.
Nov 23, 18:50 CET