Klarna Status

All Systems Operational

Klarna App Operational

Klarna Card Operational

Klarna Checkout (KCO) Operational

Klarna Payment Methods (KPM) Operational

Klarna Payments (KP) Frontend Operational

Klarna Payments (KP) Backend Operational

Klarna Online Operational

Merchant Portal Operational

Merchant Integration Tools Operational

Merchant Integration Playground Operational

Klarna Files in Transit Operational

SOFORT Operational

BillPay Operational

Open Banking Operational

Settlements App Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 21, 2019

No incidents reported today.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

Seller App in Merchant Portal in EU unavailable

Resolved - The Seller App is now back up and working as intended. We apologize for any inconvenience.
Aug 19, 17:25 CEST

Investigating - The Seller App in Merchant Portal is currently unavailable, and our engineers are working on restoring the functionality. We apologise for the inconvenience and will update as soon as new information is available.
Aug 19, 17:04 CEST

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

Displayed Payment Anomalies

Resolved - This incident has been resolved.
Aug 15, 16:08 CEST

Update - Customers will no longer see duplicate payments within the app and will no longer receive duplicate payment confirmation emails. Merchant payouts have been performed and we are still in the process of generating merchant reports. We will provide further updates as soon as possible.
Aug 2, 10:18 CEST

Monitoring - Settlements from yesterday will be delayed and sent out during the next day. We have mitigated the issue and will continue to monitor the situation.
Aug 2, 02:23 CEST

Update - As a result of this incident, merchants may not receive settlement reports today. We will provide further updates as soon as possible.
Aug 1, 14:16 CEST

Update - Settlement Reports (SMI) are also affected
Aug 1, 13:27 CEST

Investigating - Some customers in Germany and Austria may notice duplicate or missing payments in the Klarna app and may also have received a duplicate payment confirmation email. We are working to understand and remediate the problem as soon as possible.
Aug 1, 10:47 CEST

Aug 14, 2019

Experiencing issues with the US Merchant Portal

Resolved - The issue has now been resolved and the US merchant portal is now available.
Aug 14, 20:04 CEST

Investigating - We are currently experiencing issues with the Merchant Portal in the US. We are working to resolve it as fast as possible and will provide more information as soon as we know more.
Aug 14, 19:51 CEST

Issues with merchant portal settlements app (playground)

Resolved - The batch PDF reports can be downloaded again. The incident is resolved. We apologize for the outage.
Aug 14, 13:20 CEST

Investigating - We are currently experiencing issues with our Merchant Portal settlements app. Merchants are unable to download batch PDF reports in Playground.
Our responsible development team is already investigating.
Aug 14, 11:51 CEST

Aug 13, 2019

No incidents reported.

Aug 12, 2019

Issue with processing order management requests

Resolved - The issue is resolved. We are back to normal operation.
Aug 12, 14:20 CEST

Investigating - We are currently having issue with processing some of the order management requests. Our engineering team is working on the issue. We are sorry about the inconvenient.
Aug 12, 13:58 CEST

US Chat is currently experiencing outages

Resolved - A fix has been deployed and the system is working again. We apologize for the inconvenience.
Aug 12, 12:24 CEST

Investigating - Due to technical issues on our chant vendor's side (FreshChat), US customers might receive slower responses or an error message.
Aug 12, 12:16 CEST

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.

Aug 7, 2019

Messaging app not available in Merchant Portal

Resolved - The issue is resolved. We are back to normal operation.
Aug 7, 22:23 CEST

Identified - The messaging app in Merchant portal is currently not available. Our engineering team is working on the fix. We are sorry about the disturbance.
Aug 7, 20:45 CEST

Klarna Card Sign up not possible during maintenance

Resolved - The maintenance is over and the sign up is enabled again.
Aug 7, 15:58 CEST

Investigating - Due to a scheduled maintenance we have already disabled the Klarna Card Sign up in SE and DE for web and native for about 40 mins.
We will inform you as soon as the sign up is available again.
Aug 7, 14:50 CEST

Settlement reports are currently not available via merchant portal

Resolved - This incident has been resolved.
Aug 7, 13:40 CEST

Update - The incident is now resolved. We apologize for any inconveniences.
Aug 7, 13:40 CEST

Identified - Merchants of all markets are currently not able to to fetch their settlement reports from the merchant portal.
Our responsible engineers are already working on a fix which should be ready to deploy in about 30 to 60 minutes.
We will keep you updated.
Aug 7, 13:12 CEST