Klarna Status

All Systems Operational

Klarna App Operational

Klarna Card Operational

Klarna Checkout (KCO) Operational

Klarna Payment Methods (KPM) Operational

Klarna Payments (KP) Operational

Klarna Online Operational

Merchant Portal Operational

Merchant Integration Tools Operational

Merchant Integration Playground Operational

Klarna Files in Transit Operational

SOFORT Operational

BillPay Operational

Open Banking Operational

Settlements App Operational

Customer Service Operational

Post Purchase SDK Operational

developers.klarna.com Operational

Card Payments Operational

Demo services Operational

Klarna Website Operational

Klarna Bank Account Operational

Merchant Payouts Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 2, 2021

No incidents reported today.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

Some consumers in Sweden have been incorrectly charged a duplicate payment

Resolved - The affected consumers have been refunded for the double charge made by our provider. The provider will do a root cause analysis to make sure this doesn't happen again.
Jul 30, 13:19 CEST

Update - Affected consumers are being contacted and transactions are being processed.
Jul 28, 15:21 CEST

Update - Affected transactions are being handled in conjunction with the provider and are expected to be corrected in the next couple of days.
Jul 26, 18:05 CEST

Identified - The issues have been identified and are caused by a provider. The provider has acknowledged the issues and we are working together to handle the affected transactions.
Jul 26, 14:03 CEST

Update - We are still investigating the issues. All faulty charges will be returned. We apologize for the inconvenience this is causing.
Jul 26, 11:35 CEST

Investigating - We are experiencing a technical issue where some consumers in Sweden may have been incorrectly charged a duplicate payment. We are currently working to resolve the issue.
Jul 26, 10:05 CEST

Customers in EU cannot see the their orders in the klarna app

Resolved - This incident has been resolved.
Jul 30, 11:39 CEST

Investigating - We are currently experiencing issues and are working on mitigations. We apologize for the inconvenience this is causing.
Jul 30, 11:27 CEST

Consumers in Austria, Denmark, and Sweden may not be able to pay or Slice/snooze their orders in the Klarna App

Resolved - This incident has been resolved.
Jul 30, 08:16 CEST

Investigating - Consumers in the Austria, Denmark, and Sweden may be unable to pay, postpone their due dates or change the invoice payment method to Slice in the Klarna App.
Jul 30, 07:54 CEST

Jul 29, 2021

Bancontact payment method is having network issues

Resolved - We can now see a recovery in Bancontact payments.
Jul 29, 15:37 CEST

Identified - We see a degraded performance from Bancontact in Belgium. Consumers are currently unable to pay with this payment method.
Jul 29, 14:50 CEST

Payment method Mobilepay in Denmark has degradation since 12:54 CEST

Resolved - This incident has been resolved.
Jul 29, 15:32 CEST

Investigating - We are currently investigating this issue.
Jul 29, 13:20 CEST

Service Disruption in EU

Resolved - This incident has been resolved.
Jul 29, 02:13 CEST

Monitoring - We have seen a recovery in our systems. We are currently monitoring.
During 00:50 - 01:15 CEST, consumers could have experienced degraded performance in the App's functionalities.
Jul 29, 01:34 CEST

Investigating - We are currently investigating the full business impact and mitigation actions. We will communicate more shortly when we have more information available.
Jul 29, 01:20 CEST

Jul 28, 2021

Service Provider Outage Causing Problems With Payments and Card Creation

Resolved - This incident has been resolved.
Jul 28, 23:16 CEST

Monitoring - An outage with Visa has caused issues for customers attempting to purchase items using Visa cards or creating new cards in the Klarna app. Visa is reporting this has been resolved and we are monitoring the issue.
Jul 28, 22:48 CEST

Jul 27, 2021

Merchants in the EU may currently receive an error message when trying to update profile details

Resolved - This incident has been resolved.
Jul 27, 15:45 CEST

Investigating - We are currently investigating the problem and will provide further updates as soon as possible.
Jul 27, 15:27 CEST

Jul 26, 2021

Consumers in Germany are currently unable to sign up for Klarna Card due to 3rd party issues

Resolved - We have received confirmation that the issue is now resolved and can see full recovery on our services.
Jul 26, 15:47 CEST

Update - This is also impacting Klarna Ident authentication service, purchase power test purchases in the Klarna App, and Klarna Bank account signup in Germany.
Jul 26, 14:52 CEST

Identified - We have contacted our 3rd party provider.
Jul 26, 14:48 CEST

Consumers in US are unable to login to Klarna via browser

Resolved - This incident has been resolved.
Jul 26, 13:20 CEST

Investigating - We are currently investigating the issue.
Jul 26, 13:07 CEST

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

BankID Norway issues affecting purchase authentication and Klarna App login

Resolved - This incident has been resolved.
Jul 23, 14:20 CEST

Identified - We can see a lower conversion rate (at around 60%) in the Klarna App login and purchase authentication in Norway, due to issues at Telenor. An incident at Telenor for BankID on Mobile has been detected. The mobile operator is working to find a solution to the problem.
Jul 23, 13:05 CEST

Consumers in the US, UK and Australia markets are currently unable to create a one time card

Resolved - Marqeta confirmed that the issue is resolved at 1:44 AM CEST. We apologize for any inconvenience caused.
Jul 23, 01:58 CEST

Identified - The issue has been identified with our 3rd party provider Marqeta, and they are working on resolving this as soon as possible.
Jul 23, 01:27 CEST

Investigating - Consumers in US, UK and Australia markets are not able to create a one time card.
Jul 23, 01:18 CEST

Jul 22, 2021

Consumers in the US are currently unable to login to the Klarna App or authenticate purchases

Resolved - This incident has been resolved. We apologize for any inconvenience caused.
Jul 22, 12:24 CEST

Identified - SMS one-time password and Email one-time passwords are currently not working in the US region. We are currently working on a fix and estimate a fix within 10 minutes.
Jul 22, 12:13 CEST

Jul 21, 2021

No incidents reported.

Jul 20, 2021

~80% of consumers in the US are unable to login to the Klarna App or authenticate purchases over SMS

Resolved - This incident has been resolved.
Jul 20, 16:22 CEST

Investigating - ~80% of consumers in the US are unable to login to the Klarna App or authenticate purchases over SMS. This affects a consumer's ability to log in to the Klarna App and authenticate purchases over SMS. Existing consumers can log in to the Klarna App using email. We are currently investigating the cause of this problem.
Jul 20, 13:05 CEST

Payment method Pay in Parts in the US has degradation since 01:10 a.m. CEST for less than 1% of the consumers using this payment method.

Resolved - This incident has been resolved.
Jul 20, 01:30 CEST

Investigating - We are currently investigating this issue.
Jul 20, 01:15 CEST

Currently <15% of consumers in Finland might be declined from purchasing due to an issue with credit assessments

Resolved - This incident has been resolved.
Jul 20, 00:32 CEST

Investigating - Since 23:03 CEST today 2021-07-19 we have been experiencing issues with receiving credit assessments from our main lookup bureau. We are currently routing the filed requests to our backup bureau. This might result in a higher number of consumers being declined credit than we would ordinarily expect. This may be reflected in a lower conversion rate for merchants.
Jul 19, 23:45 CEST

Jul 19, 2021

Consumers in the EU might receive an error message while paying in the Klarna App

Resolved - This incident has been resolved.
Jul 19, 16:09 CEST

Update - We are continuing to investigate the issue. A small percentage of payments have failed in Germany, Sweden, Italy, Spain, and Denmark. More affected markets are UK and Norway.
Jul 19, 14:44 CEST

Investigating - We are investigating the issue, but it currently seems to affect around 15% of consumers in the UK and Norway.
Jul 19, 13:47 CEST

Delays in sending one-time passwords in the US region

Resolved - We are no longer experiencing SMS one-time passcode delivery delays. This incident has been resolved.
Jul 19, 12:03 CEST

Investigating - There is currently a delay in sending SMS one-time passwords in the US. We are currently investigating.
Jul 19, 10:32 CEST