Klarna Status

All Systems Operational

Klarna App Operational

Klarna Card Operational

Klarna Checkout (KCO) Operational

Klarna Payment Methods (KPM) Operational

Klarna Payments (KP) Operational

Klarna Online Operational

Merchant Portal Operational

Merchant Integration Tools Operational

Merchant Integration Playground Operational

Klarna Files in Transit Operational

SOFORT Operational

BillPay Operational

Open Banking Operational

Settlements App Operational

Customer Service Operational

Post Purchase SDK Operational

developers.klarna.com Operational

Card Payments Operational

Demo services Operational

Klarna Website Operational

Klarna Bank Account Operational

Merchant Payouts Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Bureau lookup service maintenance in Sweden Jun 19, 23:00 - Jun 20, 02:00 CEST

Our lookup provider Creditsafe will perform a scheduled maintenance between 23.00 and 02.00 CET. During this time we might have degraded system availability for purchases made with financing options.
Posted on Jun 10, 16:47 CEST

SSL Certificate Rotation for api-na.klarna.com Jul 8, 10:00-11:00 CEST

On the 8th of July at 10:00 CEST, we will perform a routine SSL certificate rotation for api-na.klarna.com. We do not anticipate any disruption to Klarna services during this time. However, our Merchant Support team is available through the contact channels listed on https://klarna.com should merchants have any questions or concerns. We expect this maintenance to be completed by 11:00 CEST.
Posted on Jun 9, 11:44 CEST

Past Incidents

Jun 17, 2021

Consumers using ABN AMRO bank in the Netherlands are unable to initiate direct bank transfers through the iDEAL platform

Resolved - This incident has been resolved.
Jun 17, 08:54 CEST

Investigating - This incident is due to ABN AMRO service unavailability. We are currently investigating the issue. More information available on the iDEAL availability page: https://availability.ideal.nl/
Jun 17, 07:37 CEST

Jun 16, 2021

Payment method Slice It in the US has degradation since 11:10 AM

Resolved - This incident has been resolved.
Jun 16, 14:32 CEST

Identified - Around 75% of consumers attempting to purchase with Term Loan are affected in the US. Our engineering teams have been alerted and are actively investigating. We will update you as soon as we have more information.
Jun 16, 12:44 CEST

Issues with opening disputes in the merchant disputes app

Resolved - This incident has been resolved.
Jun 16, 11:48 CEST

Investigating - This is affecting US, EU, and Australian merchants. We are currently working on a fix.
Jun 16, 10:47 CEST

Currently small amount of consumers in the US might be declined from purchasing due to an issue with credit assessments

Resolved - This incident has been resolved.

The issue has impacted ~7% of the request to that specific third-party bureau between 22:35-23:20 CEST.
Jun 16, 00:42 CEST

Investigating - Since 22:30 CEST today 2021-06-15 we have been experiencing issues with receiving credit assessments from third-party bureau resulting in a higher number of consumers being declined credit than we would ordinarily expect. This may be reflected in a lower conversion rate for merchants with a US consumer base.
Jun 15, 23:41 CEST

Jun 15, 2021

Jun 14, 2021

No incidents reported.

Jun 13, 2021

~50% of consumers in Italy might be declined from purchasing with Pay Later payment method due to an issue with credit assessments

Resolved - This incident has been resolved.
Jun 13, 15:05 CEST

Monitoring - We are currently seeing the conversion rates recovering. We will continue to monitor closely.
Jun 13, 14:27 CEST

Investigating - We are experiencing issues with receiving credit assessments from our third-party bureau resulting in a higher number of consumers being declined credit than we would ordinarily expect. This may be reflected in a lower conversion rate for merchants with an Italian consumer base.
Jun 13, 12:14 CEST

Bureau lookup service maintenance in Sweden

Completed - The scheduled maintenance has been completed.
Jun 13, 02:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 23:01 CEST

Scheduled - Our lookup provider CreditSafe will perform a scheduled maintenance between 23.00 and 02.00 CET. During this time we might have degraded system availability for purchases made with financing options and Klarna Card sign up.
Jun 10, 16:46 CEST

Jun 12, 2021

Gift cards creation in the US is degraded since 20:15 CEST for <10% of the Klarna App users

Resolved - This incident has been resolved.
Jun 12, 22:25 CEST

Investigating - <10% of the Klarna App users in the US are not able to claim rewards and create gift cards due to issues at 3rd party provider. The issue is still being investigated.
Jun 12, 21:57 CEST

~40% of consumers in the EU are unable to login to the Klarna Web App or authenticate purchases over SMS

Resolved - This incident has been resolved.
Jun 12, 00:00 CEST

Identified - ~40% of consumers in BE, ES, IT, NL, GB, and FR may not currently receive SMS one-time passcodes. This affects a consumer's ability to log in to the Klarna Web App and authenticate purchases over SMS. Existing consumers can log in to the Klarna Web App using email. We are currently investigating the cause of this problem.
Jun 11, 23:30 CEST

Jun 11, 2021

~55% of consumers in AU are unable to login to the App or authenticate purchases over SMS

Resolved - This incident has been resolved.
Jun 11, 08:52 CEST

Investigating - ~55% of consumers in the AU are currently unable to authenticate using SMS one-time passwords due to a problem with message delivery on the 3rd party provider. This affects a consumer's ability to login to the Klarna app and to authenticate purchases over SMS. Existing consumers can login to the Klarna app using email. We are continuing to monitor the status of the 3rd party provider and will share further updates in due course.
Jun 11, 06:37 CEST

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

Degradation in performance for Klarna Payments through PayBright in Canada

Resolved - This issue has been been resolved by PayBright, orders are flowing normally.
Jun 7, 22:48 CEST

Update - We are working with the vendor to get this issue corrected.
Jun 7, 16:58 CEST

Update - We are continuing to investigate this issue.
Jun 7, 13:21 CEST

Update - We are continuing to investigate this issue.
Jun 7, 08:48 CEST

Investigating - Klarna payments in Canada through PayBright is experiencing a degradation in performance. We are currently investigating the situation.
Jun 7, 05:01 CEST

Consumers using ING bank in the Netherlands are unable to initiate direct bank transfers through the iDEAL platform due to ING service unavailability.

Resolved - This incident has been resolved.
Jun 7, 19:57 CEST

Investigating - We are currently investigating this issue.
Jun 7, 15:17 CEST

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

Detailed incident report: Incorrect Cache Configuration leading to Klarna App Exposing Personal Information

Resolved - Please see here for a detailed report:

https://www.klarna.com/se/blogg/detailed-incident-report-incorrect-cache-configuration-leading-to-klarna-app-exposing-personal-information/
Jun 4, 20:30 CEST

Customers of Volksbanken Süd and Sparda in DE are currently unable to use the payment method Direct bank transfer in DE

Resolved - This incident has been resolved.
Jun 4, 18:20 CEST

Update - We are continuing to work with our third-party vendor and are seeing improvement in the systems.
Jun 4, 17:06 CEST

Update - We are continuing to work on a fix for this issue.
Jun 4, 13:34 CEST

Identified - This is due to third-party issues. We are currently investigating these issues.
Jun 4, 10:14 CEST

For the EU and UK we are currently experiencing intermittent service issues for Pay Later and Pay Now

Resolved - This incident has been resolved.
Jun 4, 17:53 CEST

Update - A fix has been implemented for this issue and we are monitoring the results.
Jun 4, 15:46 CEST

Update - We are continuing to monitor for any further issues.
Jun 4, 11:07 CEST

Monitoring - We are currently monitoring this, we have identified intermittent issues at 1:15, 1:35, 4:30, 6:45, and 7:45.
Jun 4, 09:17 CEST

Update - The technical teams have confirmed the customer impact; ~3% for Pay Later Slice It and ~8% for Pay Now with Card.
Jun 4, 09:00 CEST

Investigating - We are seeing intermittent issues with the payment method Slice It in the EU and UK. The issue is still being investigated.
Jun 4, 08:38 CEST

Payment method Slice it in the UK is degraded since 01:45 CEST for ~1% of consumers

Resolved - This incident has been resolved.
Jun 4, 02:01 CEST

Investigating - We are currently investigating this issue.
Jun 4, 02:01 CEST

Jun 3, 2021

No incidents reported.