All Systems Operational
Purchase API ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Onboarding ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Operations ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Support ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna App ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Bank Account ? Operational
Europe Operational
Klarna Card Operational
Europe Operational
Open Banking Operational
Europe Operational
North America Operational
Playground - Purchase API Operational
Europe Operational
North America Operational
Asia Pacific Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 5, 2023

No incidents reported today.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023
Klarna Payments degradation in EU
Resolved - This incident has been resolved as of 13:32 CET.
Feb 2, 14:27 CET
Investigating - We are currently experiencing issues with Klarna Payments in the EU since 10:05 CET. This is impacting the KP Widget. We are working to restore the service as soon as possible. Thank you for your patience.
Feb 2, 14:20 CET
Klarna Post Purchase Widget degradation
Resolved - This incident has been resolved.
Feb 2, 11:21 CET
Identified - The issue has been identified and a fix is being implemented.
Feb 2, 11:08 CET
Investigating - We are currently experiencing a degradation of the post purchase widgets in the apps from some of our partners. Consumers can use the the Klarna App to manage payments or returns. We are working to restore the service as soon as possible. Thank you for your patience.
Feb 2, 10:19 CET
Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023
Issues with 3D Secure (3DS) authentication in Norway
Resolved - This incident has been resolved. We apologize for the inconvenience this caused.
Jan 30, 11:41 CET
Identified - We see improvements, but continue working on full recovery.
Jan 30, 11:17 CET
Investigating - We are currently seeing Degraded performance of card payments in Norway. We are investigating the issue. Sorry for the inconvenience.
Jan 25, 17:12 CET
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Klarna payments via LIA experienced degradation
Resolved - LIA is a client side Klarna integration which is used by some merchants to implement Klarna payments.

On January 25 between 15:00 and 16:00 CET merchants that use LIA experienced availability degradation. We apologize for the interruption and thank you for your patience.
Jan 26, 19:33 CET
Klarna App Search Comparison degradation in Sweden, Denmark, and United Kingdom
Resolved - This incident has been resolved.
Jan 26, 00:32 CET
Investigating - We are currently experiencing intermittent issues with the Search Comparison in Klarna App in SE, DK, and UK. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 26, 00:12 CET
Jan 25, 2023
Customer support service/system degradation
Resolved - This incident has been resolved.
Jan 25, 11:26 CET
Investigating - We are currently experiencing delays with support requests in Europe. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 25, 09:11 CET
Klarna website experienced degradation in EU and US between 04:30 until 09:20 CET
Resolved - This incident has been resolved.
Jan 25, 09:34 CET
Investigating - Klarna website was showing degradation from around 04:30 until 09:20 (this included klarna.se, klarna.de, klarna.uk, klarna.us, klarna.be, klarna.ch, klarna.com/it-ch, klarna.com/fr-be). This did not impact the Klarna App, or consumers' ability to pay using Klarna.
Jan 25, 09:33 CET
Jan 24, 2023
Merchant Portal degradation for Dispute Service
Resolved - This incident has been resolved.
Jan 24, 18:54 CET
Investigating - We are currently experiencing degradation for Disputes in the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 24, 17:45 CET
SSL Certification Rotation for api.klarna.com and api-na.klarna.com
Completed - The scheduled maintenance has been completed.
Jan 24, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 10:00 CET
Scheduled - Between 10:00 - 12:00 (CET) on January 24, we will perform a routine SSL certificate rotation for api.klarna.com and api-na.klarna.com. We do not anticipate any disruption to Klarna services during this time, however, our Merchant Support team is available through the contact channels listed on https://klarna.com should merchants have any questions or concerns.
Dec 22, 12:24 CET
Jan 23, 2023
Klarna App degradation
Resolved - This incident has been resolved.
Jan 23, 04:21 CET
Update - We are continuing to investigate this issue.
Jan 23, 04:07 CET
Update - We are continuing to investigate this issue.
Jan 23, 02:55 CET
Investigating - We are currently experiencing issues with the Klarna App in Europe. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 23, 01:53 CET
Jan 22, 2023

No incidents reported.

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