Klarna Status

All Systems Operational

Klarna App Operational

Klarna Card Operational

Klarna Checkout (KCO) Operational

Klarna Payment Methods (KPM) Operational

Klarna Payments (KP) Operational

Klarna Online Operational

Merchant Portal Operational

Merchant Integration Tools Operational

Merchant Integration Playground Operational

Klarna Files in Transit Operational

SOFORT Operational

BillPay Operational

Open Banking Operational

Settlements App Operational

Customer Service Operational

Post Purchase SDK Operational

developers.klarna.com Operational

Card Payments Operational

Demo services Operational

Klarna Website Operational

Klarna Bank Account Operational

Merchant Payouts Operational

Hosted Payment Page (HPP) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 24, 2021

No incidents reported today.

Sep 23, 2021

Post purchase payments is experiencing degradation since 15:30 CEST

Resolved - This incident has been resolved.
Sep 23, 16:36 CEST

Investigating - Consumers may experience problems processing outstanding post purchase payments. Our engineering teams have been alerted and are actively investigating. We will update as soon as we have more information
Sep 23, 15:49 CEST

Sep 22, 2021

Users in All regions are not able to see their delivery details on the Klarna App & Web

Resolved - This incident has been resolved.
Sep 22, 12:34 CEST

Investigating - The issue has been identified and a fix is being deployed.
Sep 22, 12:29 CEST

SSL Certificate Rotation for api-na-2.klarna.com

Completed - The scheduled maintenance has been completed.
Sep 22, 11:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 10:00 CEST

Scheduled - On the 22nd of September at 10:00 CEST, we will perform a routine SSL certificate rotation for api-na-2.klarna.com. We do not anticipate any disruption to Klarna services during this time. However, our Merchant Support team is available through the contact channels listed on https://klarna.com should merchants have any questions or concerns. We expect this maintenance to be completed by 11:00 CEST.
Sep 3, 02:14 CEST

Sep 21, 2021

Consumers in Sweden and UK are currently unable to create a one time card

Resolved - This incident has been resolved.
Sep 21, 11:31 CEST

Investigating - About 50% of the users in Sweden and the UK are currently having issues creating a on time card. Our teams are investigating the issue.
Sep 21, 11:06 CEST

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

Issues with BankID authentication in Norway

Resolved - This incident has been resolved.
Sep 17, 17:15 CEST

Update - We are seeing recovery, but are waiting for confirmation from the 3rd party. We will continue monitoring.
Sep 17, 16:06 CEST

Update - BankID on mobile for Telia is unavailable to some of the users in Norway.
Sep 17, 13:08 CEST

Identified - Due to the current issue with 3rd party authentication method in Norway, consumers might experience issues with the Klarna App login and authenticating purchases, when strong customer authentication is required.
Sep 17, 11:32 CEST

Customers may experience chat delays in the EU region

Resolved - This incident has been resolved.
Sep 17, 03:45 CEST

Update - We are continuing to investigate this issue.
Sep 17, 03:14 CEST

Investigating - Due to technical issues, it may be difficult for a subset of consumers to reach our customer service by chat. We are working on solving this issue as soon as possible and apologize for any inconvenience caused in the meantime. We kindly request that you contact us through the phone instead.
Sep 17, 02:01 CEST

Sep 16, 2021

Consumers in Europe and the US are experiencing issues with several functions in the Klarna App

Resolved - This incident has been resolved.
Sep 16, 17:46 CEST

Monitoring - We are currently seeing no consumer impacts at this time. We are continuing to monitor the situation.
Sep 16, 17:28 CEST

Update - We are now also experiencing issues for "to pay" in Europe in the app. Our technical team is investigating the issue.
Sep 16, 15:42 CEST

Investigating - Consumers can’t see their open invoices under the tab “to pay” in the app. They can view and pay their open invoices from the “purchases” tab. The support chat is also impacted by this issue. We are currently investigating the issue.
Sep 16, 14:38 CEST

Customer support system degradation in the US

Resolved - This incident has been resolved.
Sep 16, 15:59 CEST

Investigating - Due to technical issues with internal customer service tools, we might have trouble answering customer queries currently
Sep 16, 15:33 CEST

Merchants might face longer support time due to some agents experiencing issues reaching internal tools

Resolved - This incident has been resolved.
Sep 16, 10:28 CEST

Investigating - Merchants attempting to reach agents in the CN region may experience longer response times for onboarding and support requests, as agents are experiencing issues when reaching internal tools. The issue is currently being investigated.
Sep 16, 05:53 CEST

Issues with opening Finance accounts

Resolved - This incident has been resolved.
Sep 16, 00:15 CEST

Identified - Consumers in the US are unable to create new Finance accounts. A fix has been identified and we are working to put it in place as soon as possible.
Sep 16, 00:07 CEST

Sep 15, 2021

No incidents reported.

Sep 14, 2021

Merchants are unable to modify settlement report configurations in Merchant Portal

Resolved - This incident has been resolved.
Sep 14, 15:42 CEST

Investigating - Settlements App in Merchant portal currently has issues with editing report configurations. Any changes applied will not be saved properly. Teams are investigating and working on a fix.
Sep 14, 14:27 CEST

Sep 13, 2021

Card authorizations are failing in the US

Resolved - This incident has been resolved.
Sep 13, 13:32 CEST

Investigating - We are currently investigating this issue.
Sep 13, 13:19 CEST

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.