Investigating - Users who try to sign up for new accounts on the Merchant Portal Playground may end up with the wrong default checkout flow assigned to them. We are aware of the issue and trying to resolve it as speedily as possible. In the meantime we apologize for any inconveniences caused.
May 25, 14:32 CEST
Update - Swedish customers might be affected by the same issue.
May 13, 03:44 CEST
Update - We are still working on the issue. Further information will be published as soon as possible.
May 7, 16:57 CEST
Identified - The issue has been identified and we are working on a proposed fix.
May 7, 13:58 CEST
Investigating - Consumers in Finland are currently experiencing problems where they pay for an order but it is not matched in our system so they don't receive the product. We apologize for this and are working to have a solution as soon as possible.
May 7, 10:56 CEST
Klarna App Operational
Klarna Card Operational
Klarna Checkout (KCO) Operational
Klarna Payment Methods (KPM) ? Operational
Klarna Payments (KP) Frontend Operational
Klarna Payments (KP) Backend Operational
Klarna Online ? Operational
Merchant Portal ? Degraded Performance
Merchant Integration Tools ? Operational
Merchant Integration Playground ? Operational
Klarna Files in Transit ? Operational
SOFORT ? Operational
BillPay ? Operational
Open Banking ? Operational
Settlements App Operational
Customer Service Operational
Post Purchase SDK Operational
developers.klarna.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2020
Resolved - The issue is now resolved.
May 25, 15:34 CEST
Investigating - We are aware that it is not currently possible to make payments using Sofort. We are investigating the issue and apologize for the inconvenience caused.
May 25, 14:37 CEST
May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020
Resolved - Our engineers have resolved this problem and normal service is resumed. We thank you for your patience and apologize for the inconvenience caused. If you encounter any further trouble in relation to Merchant Portal, please reach out to your technical account manager for further assistance.
May 20, 13:21 CEST
Investigating - Merchants in EU are currently experiencing difficulties with accessingMerchant Portal. Our engineers are investigating the issue and we apologize for the inconvenience caused. We will provide further updates as soon as possible.
May 20, 12:12 CEST
Resolved - Due to an availability issue with payment provider iDEAL some Dutch banks were not available for payments. It was fixed quickly by iDEAL and everything is now working as usual. We apologize for any inconvenience experienced in the meantime.
May 20, 12:57 CEST
Resolved - Our engineers have resolved this problem and normal service is resumed. We thank you for your patience and apologize for the inconvenience caused. If you encounter any further trouble in relation to Merchant Portal, please reach out to your technical account manager for further assistance.
May 20, 11:20 CEST
Investigating - Merchants in EU are currently experiencing difficulties with login to Merchant Portal. Our engineers are investigating the issue and we apologize for the inconvenience caused. We will provide further updates as soon as possible.
May 20, 11:02 CEST
May 19, 2020

No incidents reported.

May 18, 2020
Resolved - Our engineers have resolved this problem and normal service is resumed. We thank you for your patience and apologize for the inconvenience caused. If you encounter any further trouble in relation to Merchant Portal, please reach out to your technical account manager for further assistance.
May 18, 13:06 CEST
Investigating - Merchants in EU are currently experiencing difficulties logging in to Merchant Portal. Our engineers are investigating the issue and we apologize for the inconvenience caused. We will provide further updates as soon as possible.
May 18, 11:45 CEST
May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020

No incidents reported.

May 13, 2020
Resolved - This incident is now resolved.
May 13, 19:02 CEST
Identified - Due to an ongoing issue for our card service provider consumers are currently unable to create new cards or read card details. They are aware of the issue and working on a fix. We apologize for any inconvenience caused in the meantime.
May 13, 12:49 CEST
Resolved - This issue is now resolved.
May 13, 17:52 CEST
Investigating - This affects merchants utilising OSM v1. Our engineers are already working on a solution. We apologize for any inconvenience cause.
May 13, 17:41 CEST
May 12, 2020

No incidents reported.

May 11, 2020
Resolved - BankID is fully functional again. The incident is resolved.
May 11, 09:45 CEST
Monitoring - The state hasn't changed yet; BankID service might still be failing. We will provide further information as soon as we can.
May 10, 15:22 CEST
Investigating - Bank ID is currently experience a service disruption for the Swedish market. Customers might be unable to login to the Klarna App or verify their purchases.
May 10, 11:31 CEST