Klarna Status

All Systems Operational

Klarna App Operational

Klarna Card Operational

Klarna Checkout (KCO) Operational

Klarna Payment Methods (KPM) Operational

Klarna Payments (KP) Operational

Klarna Online Operational

Merchant Portal Operational

Merchant Integration Tools Operational

Merchant Integration Playground Operational

Klarna Files in Transit Operational

SOFORT Operational

BillPay Operational

Open Banking Operational

Settlements App Operational

Customer Service Operational

Post Purchase SDK Operational

developers.klarna.com Operational

Card Payments Operational

Demo services Operational

Klarna Website Operational

Klarna Bank Account Operational

Merchant Payouts Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 10, 2021

No incidents reported today.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

We are currently having sound quality issues with our telephony system in the EU

Resolved - This incident has been resolved at this time.
May 7, 13:17 CEST

Investigating - Due to technical issues it can be difficult to communicate with consumer/merchant service by phone. We are working on solving this issue as soon as possible and apologize for any inconvenience caused in the meantime. We kindly request that you contact us through the chat instead.
May 7, 10:48 CEST

May 6, 2021

BankID Norway degraded performance

Resolved - We can see recovery in authentications again.
May 6, 12:25 CEST

Investigating - We can see degraded performance with the authentication method BankID in Norway.
May 6, 12:06 CEST

May 5, 2021

Disruption of SMS authentication for consumers in the US

Resolved - This incident has been resolved.
May 5, 23:51 CEST

Investigating - We are currently seeing a reduction in the success rate for consumers authenticating with SMS. This may affect a consumer's ability to complete purchases or log in to the Klarna app.
May 5, 23:22 CEST

May 4, 2021

Issues with customer and merchant service phone lines

Resolved - This incident has been resolved. We are still waiting for an update from the carrier, but the phone lines are currently working.
May 4, 11:48 CEST

Update - This is currently impacting phone lines in Norway, Belgium, and Denmark. All these phone lines are currently unreachable and we request you to either call us later or use our chat service.
May 4, 10:54 CEST

Investigating - Due to technical issues, it can be difficult to reach our consumer/merchant service by phone. We are working on solving this issue as soon as possible and apologize for any inconvenience caused in the meantime. We kindly request that you contact us through chat instead.
May 4, 10:38 CEST

Issues with customer and merchant service phone lines

Resolved - Due to technical issues, it can be difficult to reach our consumer/merchant service by phone in Norway and Belgium. We are working on solving this issue as soon as possible and apologize for any inconvenience caused in the meantime. We kindly request that you contact us through chat instead.
May 4, 10:37 CEST

May 3, 2021

Delay in processing payments for some weekly settlement merchants in the EU region

Resolved - All delayed weekly settlement reports will be processed today.
May 3, 08:30 CEST

Monitoring - Due to technical issues, we failed to process payments for some weekly settlement merchants in the EU region. All missing payouts will be processed before the end of Monday next week. We apologize for the inconvenience caused.
Apr 29, 08:45 CEST

May 2, 2021

No incidents reported.

May 1, 2021

~95% of new customers trying to sign up for the Klarna Card, Klarna OTC in the EU are getting errors.

Resolved - This incident has been resolved.
May 1, 13:25 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 1, 12:59 CEST

Identified - New customers trying to sign up for the Klarna Card in the EU are getting errors due to 3rd party issues. Technical teams are investigating the issue. We apologize for the inconvenience.
May 1, 12:37 CEST

Payment method Pay in Parts in the US has degradation since 11:00 p.m. CEST for less than 1% of the consumers using this payment method.

Resolved - This incident has been resolved.
May 1, 01:07 CEST

Identified - The issue has been identified and a fix is being implemented.
May 1, 00:58 CEST

Update - We are continuing to investigate this issue.
May 1, 00:35 CEST

Update - We are continuing to investigate this issue.
May 1, 00:13 CEST

Investigating - We are currently investigating this issue.
May 1, 00:08 CEST

Apr 30, 2021

No incidents reported.

Apr 29, 2021

Apr 28, 2021

Settlements App unavailable for merchants in AP

Resolved - This incident has been resolved.
Apr 28, 09:37 CEST

Identified - The issue has been identified and a fix is being implemented.
Apr 28, 09:14 CEST

Investigating - Merchants in AP are currently unable to access the Settlements App within the Merchant Portal. We are working to restore access as soon as possible and apologize for any inconvenience caused in the meantime.
Apr 28, 08:41 CEST

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.