All Systems Operational
Purchase API ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Onboarding ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Operations ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Support ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna App ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Bank Account ? Operational
Europe Operational
Klarna Card Operational
Europe Operational
US Operational
Open Banking Operational
Europe Operational
North America Operational
Playground - Purchase API Operational
Europe Operational
North America Operational
Asia Pacific Operational
Settlement API Operational
Europe Operational
North America Operational
Asia Pacific Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 20, 2025
Merchant Operations degradation
Resolved - This incident has been resolved.
Jan 20, 02:35 CET
Update - A fix has been successfully implemented. Payouts starting from January 14 have been triggered without issues. Today's payouts are scheduled to be initiated at midnight. The team is actively monitoring the systems to ensure stability.
Jan 17, 14:35 CET
Update - We are continuing to monitor for any further issues.
Jan 17, 14:34 CET
Monitoring - A fix has been successfully implemented.
Jan 17, 14:33 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 17, 12:04 CET
Investigating - We are currently experiencing a delay of payouts starting 14 January in Merchant operations for EU(UK) region. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 17, 10:29 CET
Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025
Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025
Disputes and Settlements
Resolved - The Disputes API and Settlements API experienced an outage in EU production starting today at 12:30 CET. We applied a fix, and the situation has been back to normal since 15:31 CET.
Jan 13, 16:08 CET
Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025
Klarna App degradation
Resolved - This incident has been resolved.
Jan 8, 12:32 CET
Investigating - We are currently experiencing issues with the Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 8, 12:10 CET
Jan 7, 2025

No incidents reported.

Jan 6, 2025
Scheduled Maintenance for Merchant Support
Completed - The scheduled maintenance has been completed.
Jan 6, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 13:00 CET
Scheduled - A planned maintenance is scheduled to take place in Europe and Asia Pacific region. During this period the Merchant Support quality will be degraded. This maintenance is expected to take a maximum of 60mins.
Jan 2, 15:08 CET
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