All Systems Operational
Klarna App Operational
Klarna Card Operational
Klarna Checkout (KCO) Operational
Klarna Payment Methods (KPM) ? Operational
Klarna Payments (KP) Operational
Klarna Online ? Operational
Merchant Portal ? Operational
Merchant Integration Tools ? Operational
Merchant Integration Playground ? Operational
Klarna Files in Transit ? Operational
SOFORT ? Operational
BillPay ? Operational
Open Banking ? Operational
Settlements App Operational
Customer Service Operational
Post Purchase SDK Operational
developers.klarna.com ? Operational
Card Payments Operational
Demo services ? Operational
Klarna Website ? Operational
Klarna Bank Account ? Operational
Merchant Payouts Operational
Hosted Payment Page (HPP) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 24, 2021

No incidents reported today.

Sep 23, 2021
Resolved - This incident has been resolved.
Sep 23, 16:36 CEST
Investigating - Consumers may experience problems processing outstanding post purchase payments. Our engineering teams have been alerted and are actively investigating. We will update as soon as we have more information
Sep 23, 15:49 CEST
Sep 22, 2021
Resolved - This incident has been resolved.
Sep 22, 12:34 CEST
Investigating - The issue has been identified and a fix is being deployed.
Sep 22, 12:29 CEST
Completed - The scheduled maintenance has been completed.
Sep 22, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 10:00 CEST
Scheduled - On the 22nd of September at 10:00 CEST, we will perform a routine SSL certificate rotation for api-na-2.klarna.com. We do not anticipate any disruption to Klarna services during this time. However, our Merchant Support team is available through the contact channels listed on https://klarna.com should merchants have any questions or concerns. We expect this maintenance to be completed by 11:00 CEST.
Sep 3, 02:14 CEST
Sep 21, 2021
Resolved - This incident has been resolved.
Sep 21, 11:31 CEST
Investigating - About 50% of the users in Sweden and the UK are currently having issues creating a on time card. Our teams are investigating the issue.
Sep 21, 11:06 CEST
Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - This incident has been resolved.
Sep 17, 17:15 CEST
Update - We are seeing recovery, but are waiting for confirmation from the 3rd party. We will continue monitoring.
Sep 17, 16:06 CEST
Update - BankID on mobile for Telia is unavailable to some of the users in Norway.
Sep 17, 13:08 CEST
Identified - Due to the current issue with 3rd party authentication method in Norway, consumers might experience issues with the Klarna App login and authenticating purchases, when strong customer authentication is required.
Sep 17, 11:32 CEST
Resolved - This incident has been resolved.
Sep 17, 03:45 CEST
Update - We are continuing to investigate this issue.
Sep 17, 03:14 CEST
Investigating - Due to technical issues, it may be difficult for a subset of consumers to reach our customer service by chat. We are working on solving this issue as soon as possible and apologize for any inconvenience caused in the meantime. We kindly request that you contact us through the phone instead.
Sep 17, 02:01 CEST
Sep 16, 2021
Resolved - This incident has been resolved.
Sep 16, 17:46 CEST
Monitoring - We are currently seeing no consumer impacts at this time. We are continuing to monitor the situation.
Sep 16, 17:28 CEST
Update - We are now also experiencing issues for "to pay" in Europe in the app. Our technical team is investigating the issue.
Sep 16, 15:42 CEST
Investigating - Consumers can’t see their open invoices under the tab “to pay” in the app. They can view and pay their open invoices from the “purchases” tab. The support chat is also impacted by this issue. We are currently investigating the issue.
Sep 16, 14:38 CEST
Resolved - This incident has been resolved.
Sep 16, 15:59 CEST
Investigating - Due to technical issues with internal customer service tools, we might have trouble answering customer queries currently
Sep 16, 15:33 CEST
Resolved - This incident has been resolved.
Sep 16, 10:28 CEST
Investigating - Merchants attempting to reach agents in the CN region may experience longer response times for onboarding and support requests, as agents are experiencing issues when reaching internal tools. The issue is currently being investigated.
Sep 16, 05:53 CEST
Resolved - This incident has been resolved.
Sep 16, 00:15 CEST
Identified - Consumers in the US are unable to create new Finance accounts. A fix has been identified and we are working to put it in place as soon as possible.
Sep 16, 00:07 CEST
Sep 15, 2021

No incidents reported.

Sep 14, 2021
Resolved - This incident has been resolved.
Sep 14, 15:42 CEST
Investigating - Settlements App in Merchant portal currently has issues with editing report configurations. Any changes applied will not be saved properly. Teams are investigating and working on a fix.
Sep 14, 14:27 CEST
Sep 13, 2021
Resolved - This incident has been resolved.
Sep 13, 13:32 CEST
Investigating - We are currently investigating this issue.
Sep 13, 13:19 CEST
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.