Merchants affected due to redundant K-invoices received for previous month.
Identified - The issue has been identified and team is working on it to solve the incident as soon as possible.
Oct 8, 14:25 CEST
Update - We are continuing to investigate this issue.
Oct 8, 14:24 CEST
Update - We are continuing to investigate this issue.
Oct 8, 10:58 CEST
Update - We are continuing to investigate this issue.
Oct 8, 10:06 CEST
Investigating - Merchants in SE and DE are currently experiencing difficulties with redundant k-invoices for previous month. Our engineers are investigating the issue and we apologies for the inconvenience caused. We will provide further updates as soon as possible.
Oct 8, 10:00 CEST
Issue with settlement reports generation
Investigating - We are currently experiencing issue with our settlement reports generation process. Merchants using MFT for settlement reports may not be able to get the report on time. Our engineering team is investigating the root cause. We will update you as soon as possible and we are sorry about the inconvenience.
Sep 26, 15:52 CEST
Klarna App Operational
Klarna Card Operational
Klarna Checkout (KCO) Operational
Klarna Payment Methods (KPM) ? Operational
Klarna Payments (KP) Frontend Operational
Klarna Payments (KP) Backend Operational
Klarna Online ? Operational
Merchant Portal ? Operational
Merchant Integration Tools ? Operational
Merchant Integration Playground ? Operational
Klarna Files in Transit ? Operational
SOFORT ? Operational
BillPay ? Operational
Open Banking ? Operational
Settlements App Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 15, 2019

No incidents reported today.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Klarna Payment Issue for H&M in Switzerland
Resolved - Our engineers have resolved this problem and normal service is resumed. We thank you for your patience and apologise for the inconvenience caused. If you encounter any further trouble in relation to {Klarna Payments, please reach out to us for help by using the Klarna app.
Oct 11, 19:16 CEST
Update - The following updates pertain to this incident:

* Rolling back to last stable state


We will share our next update at19:00 CEST. We thank you for your patience and apologise for the inconvenience caused.
Oct 11, 18:19 CEST
Investigating - Customers in Switzerland are currently experiencing difficulties loading Klarna Payments since 14:00 today for H&M. Our engineers are investigating the issue and we apologies for the inconvenience caused. We will provide further updates as soon as possible.
Oct 11, 17:46 CEST
Chat response time estimates are not displaying properly
Resolved - Our engineers have resolved this problem and normal service is resumed. We thank you for your patience and apologise for the inconvenience caused. If you encounter any further trouble in relation to support chat, please reach out to us for help by using the Klarna app.
Oct 11, 18:04 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 11, 15:02 CEST
Investigating - We are aware of a problem where support chat response time estimates does not display properly. You'll still be waiting in line for an agent to chat with you but not able to see how long time it will take. We're working to resolve this as quickly as possible but hope you'll bear with us in the meantime.
Oct 11, 14:28 CEST
Oct 10, 2019

No incidents reported.

Oct 9, 2019
Issue with order management between 14:42 -15:02
Resolved - The issue is resolved. We are back to normal operation.
Oct 9, 15:53 CEST
Monitoring - We were experiencing issue with order management in EU. Requests may not get processed successfully. We've identified the issue and monitoring the situation. We are sorry about the inconvenience.
Oct 9, 15:21 CEST
Issue with Klarna checkout between 12:00-12:06
Resolved - We were experiencing issue with Klarna checkout earlier today between 12:00-12:06. Some Requests were not able to reach our system. Our engineering team is investigating the root cause. We are sorry about the inconvenience.
Oct 9, 13:22 CEST
Oct 8, 2019
Authentication issue with BankID in Norway
Resolved - The incident for BankID on mobile at Telenor is now corrected and the systems are back in ordinary operation.
Oct 8, 14:18 CEST
Update - An incident at Telenor for BankID on Mobile is verified. The mobile operator is working to find a solution on the problem.

An update will be sent out in 60 minutes or earlier if the incident is corrected in shorter time.
Oct 8, 12:45 CEST
Investigating - Customers in Norway are currently experiencing difficulties with BankID. Our engineers are investigating the issue and we apologies for the inconvenience caused. We will provide further updates as soon as possible.
Oct 8, 11:23 CEST
Users are not able to see list of Klarna Orders
Resolved - Our engineers have resolved this problem and normal service is resumed. We thank you for your patience and apologise for the inconvenience caused. If you encounter any further trouble in relation to Klarna orders, please reach out to us for help by using the Klarna app.
Oct 8, 11:26 CEST
Investigating - Customers in EUare currently experiencing following difficulties:
* Users cannot see their lists of Klarna orders (will see an error instead) (external bank transactions will still be shown)
* Users cannot see their list of products in the "highlights → "things" section
* Users cannot chat about their orders (can still chat about other things)
* The deliveries tab will show an error
* To-pay tab will not show payable orders (will still show payable account/monthly statements)
* Users cannot search for Klarna orders
Our engineers are investigating the issue and we apologies for the inconvenience caused. We will provide further updates as soon as possible.
Oct 8, 11:01 CEST
Issue with KCO and KP
Resolved - The issue is resolved. We are back to normal operation.
Oct 8, 11:16 CEST
Investigating - We are currently having issue with KCO, KP service and order management. Our engineering team is working on it. We are sorry about the inconvenience.
Oct 8, 11:02 CEST
Oct 7, 2019
Partial outage of file transit service
Resolved - The issue with Klarna Files transit service has now been fixed. We are sorry for the inconvenience and disturbance this has caused.
Oct 7, 13:12 CEST
Identified - We are currently facing issues with our old file transit service (MFT/SFTP). We are looking into the issue and will post further updates as soon as we have made further progress to the issue.
Oct 7, 12:15 CEST
Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019
Unavailability of bank transfer payments for EU region
Resolved - Our engineers have resolved this problem and normal service is resumed. We thank you for your patience and apologise for the inconvenience caused. If you encounter any further trouble in relation to bank transfer payments, please reach out to us for help by using the Klarna app.
Oct 4, 14:30 CEST
Investigating - Customers in EU region are currently experiencing difficulties due to an increased bank transfer payment failure rate. Our engineers are investigating the issue and we apologise for the inconvenience caused. We will provide further updates as soon as possible.
Oct 4, 14:04 CEST
Oct 3, 2019
Push provisioning to Google Pay in Sweden is disabled for Android users
Resolved - The issue with Google Pay has now been fixed and the incident has been resolved.
Oct 3, 17:12 CEST
Investigating - Customers in Sweden are currently experiencing difficulties with Google Pay. Our engineers are investigating the issue and we apologies for the inconvenience caused. We will provide further updates as soon as possible.

Users already having cards in Google Pay are not affected.
Oct 2, 15:31 CEST
Partial outage of Instore
Resolved - We have experienced partial outage for some merchants using the Instore solution between 12.30 - 16.00 CET due to a third party outage.
Oct 3, 12:30 CEST
Oct 2, 2019
Some Order Updates Not Shown
Resolved - This incident is now resolved.
Oct 2, 14:04 CEST
Investigating - Customers in Europe and the US will not see any updates to orders made prior to 14:00 CET today. We are working to solve the issue and apologise for the inconvenience caused.
Oct 1, 16:08 CEST
Oct 1, 2019
UK customers are experiencing disruptions with Slice it service
Resolved - This incident has been resolved.
Oct 1, 15:46 CEST
Investigating - We have discovered a problem where Slice it rejects customers in the UK. We are currently investigating this and apologise sincerely for the troubles this may cause.
Oct 1, 15:28 CEST
A temporary disruption of purchasing services in all markets
Resolved - This incident has been resolved.
Oct 1, 13:37 CEST
Investigating - Earlier today we experienced a disruption of purchasing services across all markets. The incident lasted for roughly fifteen minutes during which customers will have seen an error message in checkout. Some users may also have had problems with viewing credit limit in the Klarna app. All systems are back to operational now and we are investigating the root cause. We regret any inconvenience this may have caused our customers.
Oct 1, 10:28 CEST
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