Issue with B2B rejection codes.
Investigating - Currently B2B purchases who are rejected may generate an error rather than a normal rejection code. We are working to resolve this and apologise for the inconvenience and any alarm this may cause.
Nov 12, 09:25 CET
Longer waiting times when calling German support lines
Update - Phone calls should be delivered without further disturbances. Our partner is still investigating the incident's origins.
Nov 8, 16:18 CET
Investigating - Customers in Germany are currently experiencing longer waiting times when calling our support lines. This due to a service outage with one of our partner firms. We apologies for the inconvenience this causes. We will provide further updates as soon as possible.
Nov 8, 14:33 CET
Klarna App Operational
Klarna Card Operational
Klarna Checkout (KCO) Operational
Klarna Payment Methods (KPM) ? Degraded Performance
Klarna Payments (KP) Frontend Operational
Klarna Payments (KP) Backend Operational
Klarna Online ? Degraded Performance
Merchant Portal ? Operational
Merchant Integration Tools ? Operational
Merchant Integration Playground ? Operational
Klarna Files in Transit ? Operational
SOFORT ? Operational
BillPay ? Under Maintenance
Open Banking ? Operational
Settlements App Operational
Klarna Chat Operational
Post Purchase SDK Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Maintenence for BillPay Nov 14, 01:00-03:00 CET
The BillPay platform will be unavailable due to a scheduled maintenance in the night between Wednesday 13.11.19 and Thursday 14.11.19.
Start of the maintenance: 14.11.2019 – 01.00 AM
End of the maintenance: 14.11.2019 – 03.00 AM
Estimated downtime: 2 hours
The maintenance will also affect the BillPay XML-API, hence the BillPay payment methods won't be available to our customers in DE/AUT/CH/NL and no order update calls will be handled.
Posted on Nov 12, 15:28 CET
Past Incidents
Nov 12, 2019
Direct Debit payments failing in US
Resolved - This incident has been resolved.
Nov 12, 14:18 CET
Investigating - Customers in the US are currently experiencing difficulties with Direct Debit (ACH) payments. Our engineers are investigating the issue and we apologies for the inconvenience caused. We will provide further updates as soon as possible.
Nov 12, 13:53 CET
Nov 11, 2019
Issues with BankID in Norway
Resolved - The problem has been resolved and normal service is resumed. We thank you for your patience and apologise for the inconvenience caused. If you encounter any further trouble in relation to Bank ID in Norway, please reach out to us for help by using the Klarna app.
Nov 11, 17:18 CET
Investigating - Due to an incident with the Internet Provider Telenor some customers in Norway are currently experiencing difficulties authenticating using Norwegian BankID. Telenor are aware of the issue and their engineers are working to resolve it.
Nov 11, 14:16 CET
Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 7, 2019
Orders might be stuck in pending status
Resolved - The pending orders have been processed, the incident can be considered resolved. We apologise again for the inconvenience caused.
Nov 7, 14:42 CET
Identified - We could identify and therefore, stop the issue. No new orders should be incorrectly set to "pending". We're working on a fix for the already affected orders now.
Nov 6, 15:07 CET
Investigating - We want to inform our merchants that orders from today and also from last week might not be reviewed due to an internal error. These orders are currently not leaving the pending state. Our engineers are already investigating the issue and we apologies for the inconvenience caused. We will provide further updates as soon as possible.
Nov 6, 13:42 CET
Resolved: problems with Post Purchase mechanics.
Resolved - This incident has been resolved.
Nov 7, 13:39 CET
Investigating - Customers using the H&M app recently experienced difficulties with post-purchase activities such as paying invoices and reporting returns. This was due to a recent system change and our engineers have rolled back to a previous version. We apologise for the inconvenience caused.
Nov 7, 13:37 CET
Multiple confirmation emails sent out for direct debits in Germany
Resolved - This incident has been resolved.
Nov 7, 08:51 CET
Identified - We have identified the issue and stopped the email send-outs while our engineers are working on a permanent fix.
Nov 6, 11:09 CET
Investigating - INVESTIGATING
Customers in Germany are currently experiencing difficulties with multiple email confirmations being sent out. Our engineers are investigating the problem but assures us that the problem only affects the email sendouts and no customer will be charged more than once. We apologise for the inconvenience and the worry caused.
Nov 6, 10:22 CET
Nov 6, 2019
US app users may experience spontaneous logouts
Resolved - The incident is now resolved. We do not see further problems.
Nov 6, 14:19 CET
Identified - We have narrowed down the issue and are now working on a solution.
Nov 6, 13:48 CET
Investigating - Customers in the US may currently experience app logouts. Our engineers are investigating the issue and we apologise for any inconvenience caused. We will provide further updates as soon as possible.
Nov 6, 13:24 CET
Upcoming maintenance affecting ability to view orders
Completed - The scheduled maintenance has been completed.
Nov 6, 05:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 05:00 CET
Scheduled - On Wednesday 6th November at 05:00 CEST, we will perform an important technical maintenance which will prevent customers from seeing some order details within the Klarna app for a short time. We expect this maintenance to take approximately 15 minutes, after which time full details of orders will become accessible again. We apologise for the inconvenience and thank you for your understanding.
Nov 5, 14:36 CET
Nov 5, 2019
Customers cannot receive chat messages
Resolved - The chat is re-enabled again, the incident is resolved. Thank you for your patience.
Nov 5, 12:10 CET
Investigating - Customers in EU are currently not able to receive answers in a chat conversation with our Service Center. Our engineers are investigating the issue and we apologies for the inconvenience caused. We will provide further updates as soon as possible.
Nov 5, 10:57 CET
Issues with the Klarna Card signup in Germany
Resolved - We are back to normal, the incident is resolved.
Nov 5, 10:36 CET
Update - We are continuing to investigate this issue.
Nov 5, 10:35 CET
Update - The Klarna Card sign-up is enabled again but a decreased performance might still be visible. Out engineers are still working on a thorough solution.
Nov 5, 08:52 CET
Update - The card sign-up has partially been re-enabled via ads but it's still unreachable via Klarna app. We will provide you with further information as soon as we can.
Oct 28, 13:35 CET
Update - Our engineers are still investigation the incident. We apologize again for your inconveniences.
Oct 23, 10:16 CEST
Update - The incident is still under investigation but we will send further information as soon as we can.
Oct 22, 14:16 CEST
Investigating - Customers in Germany are currently experiencing difficulties to sign up for a Klarna Card. Our engineers are investigating the issue and we apologize for the inconvenience caused. We will provide further updates as soon as possible.
Oct 22, 12:14 CEST
Nov 4, 2019
Issue with B2B purchase
Resolved - This incident has been resolved.
Nov 4, 15:23 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 11:47 CET
Identified - We are experiencing issue with B2B service, order management calls are mainly affected. Some purchase calls may get rejected. Our engineering team is working on the fix. We are sorry about the disturbance.
Nov 4, 11:36 CET
Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019
Some Norwegian users are unable to authenticate
Resolved - This incident has been resolved.
Oct 31, 14:13 CET
Identified - The provider reports that the cause for the incident has been identified and engineers dispatched to fix it.
Oct 31, 12:48 CET
Investigating - Due to a third party incident users who use Telenor and Norwegian Bank ID to authenticate are currently unable to do so. This is currently being investigated by the responsible parties.
Oct 31, 11:34 CET
Oct 30, 2019
Disturbance in the Klarna App due to maintenance.
Resolved - Due to maintenance in an underlying system previously today customers were for a short time unable to open disputes in the Klarna App. This has been resolved and functionality restored.
Oct 30, 11:19 CET
Oct 29, 2019

No incidents reported.

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