All Systems Operational
DACH and the Netherlands Klarna Checkout purchases   Operational
Integration test environment Nordic, DACH and the Netherlands (testdrive.klarna.com)   Operational
Invoice and part payment (not Klarna Checkout)   ? Operational
Nordics Klarna Checkout purchases   Operational
UK Klarna Checkout purchases   Operational
Order management UK   Operational
Playground integration test environment UK   Operational
Purchases with Klarna Mobil Sweden   Operational
Klarna Online   ? Operational
Merchant Support Telephony System   Operational
Customer Service Telephony System   Operational
Klarna Checkout for In-App Purchases   Operational
Order management Nordic, DACH and the Netherlands   Operational
Sofort Services   Operational
KP   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 11, 2018

No incidents reported today.

Dec 10, 2018

No incidents reported.

Dec 9, 2018
Resolved - We have monitored the services and everything is now stable.
Dec 9, 09:51 CET
Monitoring - The services are now up but we are continually monitoring the situation.
Dec 9, 06:12 CET
Identified - We have identified the root cause. The development teams are working closely to resolve the issue as soon as possible.
Dec 9, 04:50 CET
Investigating - We are experiencing disturbances with the system, affecting primarily Klarna Checkout. We are investigating and will come back with more information as soon as we know more.
Dec 9, 04:35 CET
Dec 8, 2018

No incidents reported.

Dec 7, 2018
Resolved - The situation is resolved at the third parties data centers now; we have seen our error rates drop to almost zero. Incident can be considered as resolved.
Dec 7, 11:54 CET
Identified - We are currently experiencing an issue with the Merchant Card service, impacting merchants who have a VCN connection with Klarna. This is due to a third party provider experiencing infrastructure issues.
Dec 7, 11:11 CET
Dec 6, 2018
Resolved - This incident has been resolved.
Dec 6, 03:02 CET
Investigating - We are experiencing disturbances with the system, affecting primarily Klarna Checkout. We are investigating and will come back with more information.
Dec 6, 01:12 CET
Dec 5, 2018
Resolved - The maintenance is now done. Everything is back to normal.
Dec 5, 19:59 CET
Identified - There is maintenance taking place at the moment and you might experience issues in the live environment. Multiple services may be affected such as Merchant Portal and NKO. The maintenance should be done at 20:00.
Dec 5, 19:47 CET
Dec 4, 2018
Resolved - This incident has been resolved.
Dec 4, 19:35 CET
Identified - We are currently experiencing issues with the Logs app in the Merchant Portal which prevents merchants from reaching it. We are currently working on a solution and will keep updating when we know more.
Dec 4, 16:00 CET
Dec 3, 2018
Resolved - This incident has been resolved.
Dec 3, 10:23 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 3, 03:04 CET
Identified - The issue has been identified and a fix is being implemented.
Dec 3, 00:48 CET
Monitoring - We experienced an issue with the invoice and part payment services in the live environment. We are working on fixing the issue.
Dec 3, 00:31 CET
Resolved - The incident has been resolved. Every merchant should have the correct order statuses reflected in the order list again.
Dec 3, 09:31 CET
Update - Most merchants now have the correct order statuses reflected in the order list. For a small number of merchants, some order still display the incorrect status. We are still addressing these cases.
Nov 29, 16:49 CET
Update - A fix is being implemented and we expect most merchants to have the status of their orders be correctly displayed in the order list during Wednesday Nov 28.
Nov 27, 16:52 CET
Update - We have found the root cause and are looking into a stable and permanent fix for the issue.
The fix is estimated to be rolled out this week.
The affect of the issue is that status on orders overview page is lagging behind but is not affecting the actual order. The correct status is shown when pressing on an order.
Nov 27, 10:24 CET
Update - We are continuing to work on a fix for this issue.
Nov 26, 22:36 CET
Identified - There is a lag for the Merchant Portal EU to display order statuses in the order list view in the Order App. Some merchants may experience that orders status is not correct in the order list. To see the current status of an order, open the individual orders page, where the correct status is displayed.
We are working on making the information show correctly
Nov 26, 14:13 CET
Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 28, 2018

No incidents reported.