Klarna Status

All Systems Operational

Klarna App Operational

Klarna Card Operational

Klarna Checkout (KCO) Operational

Klarna Payment Methods (KPM) Operational

Klarna Payments (KP) Operational

Klarna Online Operational

Merchant Portal Operational

Merchant Integration Tools Operational

Merchant Integration Playground Operational

Klarna Files in Transit Operational

SOFORT Operational

BillPay Operational

Open Banking Operational

Settlements App Operational

Customer Service Operational

Post Purchase SDK Operational

developers.klarna.com Operational

Card Payments Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 28, 2020

No incidents reported today.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

EU consumers not able to complete orders with cards

Resolved - This incident has been resolved.
Oct 21, 00:20 CEST

Monitoring - The 3rd party provider has resolved the issue on their side. Our teams are monitoring the situation to ensure the issue is resolved on our side as well.
Oct 20, 21:08 CEST

Identified - Due an issue with a 3rd party, consumers are currently experiencing difficulties making purchases with cards at this time. We will provide further updates as soon as possible.
Oct 20, 17:57 CEST

Oct 20, 2020

Some consumers unable to pay by card with EU merchants using Klarna Checkout

Resolved - We have now addressed the cause of this problem and verified that consumers can consistently pay by card again through Klarna Checkout. This incident affected approximately 5% of checkout sessions for merchants based in the EU between 10:40 - 14:35 today (CEST). We apologize for any inconvenience caused during this time.
Oct 20, 15:03 CEST

Identified - We have determined that this issue is specific to merchants based in the EU. We have now identified the cause of this problem and we are working to resolve it as soon as possible.
Oct 20, 14:28 CEST

Investigating - A small proportion of consumers may currently be unable to pay by card with merchants using Klarna Checkout. We are currently investigating this issue and apologize for any inconvenience caused.
Oct 20, 13:24 CEST

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

Merchant Stop Request form inaccessible between Oct 15 12:00 - Oct 16 16:00 (CEST)

Resolved - This incident has been resolved.
Oct 16, 16:25 CEST

Identified - Merchants who receive an email from Klarna with instructions to submit a Stop Request are currently unable to open the link provided in the email. We are working to restore access to this form as soon as possible.
Oct 16, 16:03 CEST

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.