Klarna Status

Klarna Post Purchase API degradation on iOS for multiple regions

Investigating - We are currently experiencing a degradation of Post Purchase API (using In-App SDK) in multiple regions. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 29, 2023 - 12:34 CEST

Purchase API Degraded Performance

Europe Degraded Performance

North America Degraded Performance

Asia Pacific Degraded Performance

Merchant Onboarding Operational

Europe Operational

North America Operational

Asia Pacific Operational

Merchant Operations Operational

Europe Operational

North America Operational

Asia Pacific Operational

Support Operational

Europe Operational

North America Operational

Asia Pacific Operational

Klarna App Operational

Europe Operational

North America Operational

Asia Pacific Operational

Klarna Bank Account Operational

Europe Operational

Klarna Card Operational

Europe Operational

Open Banking Operational

Europe Operational

North America Operational

Playground - Purchase API Operational

Europe Operational

North America Operational

Asia Pacific Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 31, 2023

Customer support service degradation

Resolved - This incident has been resolved.
Mar 31, 06:54 CEST

Investigating - We are currently experiencing issues with customer support services. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 31, 05:40 CEST

Customer support service degradation

Resolved - This incident has been resolved.
Mar 31, 03:55 CEST

Investigating - We are currently experiencing issues with customer support services. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 31, 02:34 CEST

Mar 30, 2023

No incidents reported.

Mar 29, 2023

Unresolved incident: Klarna Post Purchase API degradation on iOS for multiple regions.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

Merchant onboarding system degradation

Resolved - This incident has been resolved.
Mar 24, 10:06 CET

Investigating - We are currently experiencing issues with the merchant onboarding process in Europe. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 24, 09:20 CET

Mar 23, 2023

Merchant Portal degradation

Resolved - This incident has been resolved.
Mar 23, 13:31 CET

Investigating - We are currently experiencing visualisation issues with the Integration Guides component of Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 23, 11:52 CET

Integration issues with Klarna payment method for Shopify

Resolved - This incident has been resolved.
Mar 23, 11:35 CET

Update - We are continuing to investigate this issue.
Mar 22, 22:45 CET

Investigating - We are currently experiencing issues with the integration for the Klarna payment method (as a direct payment method, not the Klarna payment method within Shopify Payments). If instead of installing the Klarna app in your Shopify store, you get redirect to klarna docs, you can instead:

1. search for the "Klarna" payment method in your Shopify store admin under Settings -> Payments
2. install the "Klarna" app in your store from the "Klarna" payment method
3. click the “Manage” link from the “Klarna” payment method [1], which will redirect you to the Integration Guides app in the Klarna Merchant Portal where you will be able to complete the steps to integrate fully to get Klarna live in your store

We are investigating to find the root cause to get this fixed as soon as possible.

[1] https://docs.klarna.com/platform-solutions/shopify/payments/klarna-payments/#test-mode-custom-app-option-for-testing-in-klarnas-test-environment
Mar 22, 22:43 CET

Mar 22, 2023

Merchant Portal degradation for Dispute Service

Resolved - This incident has been resolved.
Mar 22, 16:08 CET

Update - We are continuing to investigate this issue.
Mar 22, 15:53 CET

Investigating - We are currently experiencing degradation for Disputes in the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 22, 15:44 CET

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

Customer support chat degradation

Resolved - This incident has been resolved.
Mar 17, 07:48 CET

Investigating - We are currently experiencing a degradation of Klarna Support for chat in the US since 06:40 CET. Please use mail or phone as an alternative to reach us for support. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 17, 07:36 CET