All Systems Operational

Sign-in Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Payments Operational
Europe Operational
North America Operational
Asia Pacific Operational
Shopping in the App Operational
Europe Operational
North America Operational
Asia Pacific Operational
Payments in the App Operational
Europe Operational
North America Operational
Asia Pacific Operational
Transaction history in the app Operational
Europe Operational
Asia Pacific Operational
North America Operational
Banking in the App Operational
Europe Operational
Chat and Disputes in the App Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Portal Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Onboarding Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Settlements/Payouts Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Card Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Credit Card Operational
Europe Operational
North America Operational
One-Time Card Operational
Europe Operational
North America Operational
Asia Pacific Operational
Customer Service Operational
Europe Operational
North America Operational
Asia Pacific Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned Maintenance – API Endpoint Update (TLS certificates) Apr 9, 2026 10:30-15:00 CEST

We have a scheduled maintenance (April 9 10:30 - 15:00 CET) for performing a routine SSL certificate rotation for api.klarna.com. As part of this update, our TLS certificates will be reissued under a different trusted Certificate Authority (CA). We do not anticipate any disruption to Klarna services during this time, however our Merchant Support team are available through the contact channels listed on https://klarna.com should merchants have any questions or concerns.

Impact
No downtime is expected. However, merchants or partners using custom security configurations may need to review their setup to ensure continued connectivity after the update. If you have any questions or experience issues following the maintenance window, Merchant Support is available through the contact channels listed at https://klarna.com.

Posted on Mar 12, 2026 - 17:29 CET

Planned Maintenance - Settlement Database Instance Upgrade in US region Apr 23, 2026 11:00-12:00 CEST

We will be performing scheduled maintenance to improve the stability and performance of our settlement services in the US.

Expected impact: During this time, a small number of requests related to settlement data may experience brief interruptions lasting approximately 10 minutes. The impact is expected to be minimal and short-lived.

Our teams will closely monitor the maintenance to ensure services continue to operate smoothly.

Posted on Mar 27, 2026 - 11:25 CET
Apr 5, 2026

No incidents reported today.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026
Resolved - This incident has been resolved.
Mar 30, 11:50 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 11:50 CEST
Identified - The issue has been identified and a fix is being implemented.
Mar 30, 11:22 CEST
Investigating - Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue
Mar 30, 10:59 CEST
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026
Resolved - This incident has been resolved.
Mar 25, 12:56 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 12:42 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 25, 12:41 CET
Investigating - We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.
Mar 25, 12:10 CET
Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026
Resolved - Issue has been resolved.
Mar 22, 13:21 CET
Investigating - We are currently observing abnormal conversion rate behaviour for token charges in United States on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.
Mar 22, 12:03 CET
Resolved - This incident has been resolved.
Mar 22, 06:15 CET
Investigating - We are currently observing abnormal conversion rate behavior for token charges in Europe on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.
Mar 22, 04:26 CET