Investigating - Klarna App login conversion and purchase authentication in Norway is degraded due to BankID outage for Telia customers. BankID is investigating.
Jan 19, 09:58 CET
Purchase API ? Degraded Performance
Europe Degraded Performance
North America Operational
Asia Pacific Operational
Merchant Onboarding ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Operations ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Support ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna App ? Degraded Performance
Europe Degraded Performance
North America Operational
Asia Pacific Operational
Klarna Bank Account ? Operational
Europe Operational
Klarna Card Operational
Europe Operational
Open Banking Operational
Europe Operational
Playground - Purchase API Operational
Europe Operational
North America Operational
Asia Pacific Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Between 10:00 - 12:00 (CET) on January 26, we will perform a routine SSL certificate rotation for api.klarna.com and api-na.klarna.com. We do not anticipate any disruption to Klarna services during this time, however, our Merchant Support team is available through the contact channels listed on https://klarna.com should merchants have any questions or concerns.
Posted on Dec 23, 14:20 CET
Past Incidents
Jan 19, 2022

Unresolved incident: BankID in Norway reports an outage for Telia customers.

Jan 18, 2022
Resolved - This incident has been resolved.
Jan 18, 13:56 CET
Update - We are continuing to work on a fix for this issue.
Jan 18, 13:13 CET
Identified - Merchants won't be able to see total amount of disputes in Disputes App. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 18, 13:05 CET
Resolved - This incident has been resolved.
Jan 18, 00:23 CET
Identified - 3rd Party has identified an issue with their service and will provide updates as the incident continues.
Jan 17, 23:37 CET
Investigating - We are currently investigating this issue.
Jan 17, 23:20 CET
Jan 17, 2022
Resolved - This incident has been resolved.
Jan 17, 10:22 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 17, 10:17 CET
Investigating - We are currently experiencing issues with Klarna Savings Account in Germany and Sweden. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 17, 10:13 CET
Jan 16, 2022

No incidents reported.

Jan 15, 2022
Resolved - This incident has been resolved.
Jan 15, 09:08 CET
Identified - We are still experiencing delayed message delivery on the carrier side, login and purchase authentication using SMS one-time code is currently degraded. Existing consumers can log in to the Klarna app using email.
Jan 15, 06:18 CET
Investigating - Due to delayed message delivery on the carrier side, login and purchase authentication using SMS one-time code is currently degraded. Existing consumers can log in to the Klarna app using email.
Jan 15, 04:36 CET
Jan 14, 2022

No incidents reported.

Jan 13, 2022
Resolved - This incident has been resolved.
Jan 13, 14:27 CET
Update - We are continuing to investigate this issue.
Jan 13, 13:09 CET
Investigating - Klarna App login and purchase authentication in Norway is degraded due to BankID outage. BankID is investigating.
Jan 13, 08:50 CET
Jan 12, 2022
Resolved - This incident has been resolved.
Jan 12, 11:22 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 11:20 CET
Investigating - We are currently experiencing issues with the Merchant Portal Playground, signing up for a new test account is currently showing a degradation. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 12, 10:29 CET
Jan 11, 2022
Resolved - This incident has been resolved.
Jan 11, 11:57 CET
Investigating - We are currently experiencing a degradation of term loan payment plans in Klarna App in the US since 10:45 CET. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 11, 11:05 CET
Resolved - This incident has been resolved.
Jan 11, 03:56 CET
Investigating - We are currently experiencing issues with Merchant Portal Playground in North America and Asia Pacific. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 11, 02:51 CET
Jan 10, 2022
Resolved - This incident has been resolved.
Jan 10, 17:04 CET
Investigating - We are currently experiencing a ~85% degradation of term loan payment plan in Klarna App in the US since 15:07 CET. Customers might not be able to pay their debts currently or see their payment plans. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 10, 16:00 CET
Resolved - This incident has been resolved.
Jan 10, 16:44 CET
Investigating - We are currently experiencing issues with the Autopay in Klarna App in the US. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 10, 16:08 CET
Resolved - This incident has been resolved.
Jan 10, 15:43 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 15:31 CET
Investigating - We are currently experiencing issues with Klarna Purchase API in Australia and New Zealand. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 10, 15:27 CET
Resolved - This incident has been resolved.
Jan 10, 11:06 CET
Monitoring - The disturbance seems to have recovered for now. We will continue to monitor for a while.
Jan 10, 10:15 CET
Update - We are currently experiencing degradation with Swish Payments in Sweden. Swish is aware of the disturbance, and we are monitoring the situation. https://www.swish.nu/operating-info
Jan 10, 08:29 CET
Identified - We are currently experiencing degradation with Swish Payments in Sweden. Swish is aware of the disturbance, and we are monitoring the situation. https://www.swish.nu/operating-info
Jan 10, 07:51 CET
Resolved - This incident has been resolved.
Jan 10, 10:29 CET
Monitoring - We are seeing services restored from 08:31, we will keep monitoring the issue.
Jan 10, 08:42 CET
Investigating - We are currently experiencing issues with Klarna Card. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 10, 08:26 CET
Resolved - This incident has been resolved.
Jan 10, 10:07 CET
Investigating - We are currently experiencing a degradation of Klarna Support via phone in the EU since ~09:00 CET. Please use mail or chat as an alternative to reach us for support. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 10, 09:25 CET
Resolved - This incident has been resolved.
Jan 10, 08:11 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 08:10 CET
Update - We are continuing to investigate this issue.
Jan 10, 05:25 CET
Update - We are continuing to investigate this issue.
Jan 10, 04:08 CET
Investigating - We are currently experiencing issues with Klarna Card. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 10, 04:08 CET
Jan 9, 2022

No incidents reported.

Jan 8, 2022
Resolved - This incident has been resolved.
Jan 8, 01:52 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 01:39 CET
Investigating - We experience degradation of Swish Payments in Sweden and Sofort in Europe. We are currently working on finding a solution.
Jan 8, 01:37 CET
Jan 7, 2022

No incidents reported.

Jan 6, 2022
Resolved - This incident has been resolved.
Jan 6, 08:03 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 6, 07:54 CET
Investigating - We are currently experiencing ~1% degradation of Pay Later since ~08:00 CET in Germany and Austria. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 5, 12:45 CET
Resolved - This incident has been resolved.
Jan 6, 05:53 CET
Investigating - We are currently experiencing issues with Merchant Portal in Asia Pacific. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 6, 05:28 CET
Resolved - This incident has been resolved.
Jan 6, 02:08 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 6, 01:10 CET
Investigating - We are currently experiencing issues with the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 5, 22:34 CET
Jan 5, 2022
Resolved - This incident has been resolved.
Jan 5, 00:38 CET
Investigating - We are currently experiencing issues with Merchant Playground in Canada. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 4, 21:18 CET