Klarna Status

All Systems Operational

Klarna App Operational

Klarna Card Operational

Klarna Checkout (KCO) Operational

Klarna Payment Methods (KPM) Operational

Klarna Payments (KP) Operational

Klarna Online Operational

Merchant Portal Operational

Merchant Integration Tools Operational

Merchant Integration Playground Operational

Klarna Files in Transit Operational

SOFORT Operational

BillPay Operational

Open Banking Operational

Settlements App Operational

Customer Service Operational

Post Purchase SDK Operational

developers.klarna.com Operational

Card Payments Operational

Demo services Operational

Klarna Website Operational

Klarna Bank Account Operational

Merchant Payouts Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Bureau lookup service maintenance in Sweden Apr 17, 23:00 - Apr 18, 02:00 CEST

Our lookup provider Creditsafe will perform a scheduled maintenance between 23.00 and 02.00 CEST. During this time we might have degraded system availability for purchases made with financing options.
Posted on Apr 15, 16:30 CEST

Past Incidents

Apr 16, 2021

Between 11:54 and 11:58 we observed degraded performance of our API.

Resolved - This incident has been resolved.
Apr 16, 12:42 CEST

Investigating - Our engineering teams were alerted and are actively investigating
Apr 16, 12:37 CEST

BankID on mobile is currently unavailable to customers in Norway

Resolved - This incident has been resolved.
Apr 16, 04:07 CEST

Identified - We can see issues with the Klarna app log-in and purchase authentication with mobile BankID in Norway. We are monitoring the situation.
Apr 16, 02:54 CEST

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

We are currently seeing issues with receiving shipping address information from around 40 merchants in the EU region

Resolved - This incident has been resolved by our third-party provider at 12:51 CEST.
Apr 13, 13:01 CEST

Investigating - Our engineering teams are currently investigating the issue with our third-party provider.
Apr 13, 12:29 CEST

Apr 12, 2021

No incidents reported.

Apr 11, 2021

~50% of new customers trying to sign up for the Klarna Card in SE & DE are getting errors.

Resolved - This incident has been resolved. We apologize for the inconvenience this caused.
Apr 11, 17:37 CEST

Identified - New customers trying to sign up for the Klarna Card in Sweden & Denmark are getting errors due to 3rd party issues. This is impacting approximately half of the signups. Technical teams are investigating the issue. We apologize for the inconvenience.
Apr 11, 16:48 CEST

Bureau lookup service maintenance in Australia

Completed - The scheduled maintenance has been completed.
Apr 11, 14:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 10:00 CEST

Scheduled - Our lookup provider Illion will perform scheduled maintenance during the weekend. During this time we might have degraded system availability for purchases made with financing options.
Mar 26, 15:53 CET

>50% of new customers trying to sign up for the Klarna Card in SE & DE are getting errors.

Resolved - This incident has been resolved. We apologize for the inconvenience this caused.
Apr 11, 12:20 CEST

Update - We don't see any errors. Will continue to monitor for a while just to be safe.
Apr 11, 12:14 CEST

Monitoring - A third party has confirmed issues and says that it just recovered. We will monitor for a while to make sure we are back to normal.
Apr 11, 12:11 CEST

Investigating - New customers trying to sign up for the Klarna Card in Sweden & Denmark are getting errors. This is impacting approximately half of the signups. Technical teams are investigating the issue. We apologize for the inconvenience.
Apr 11, 11:50 CEST

Apr 10, 2021

No incidents reported.

Apr 9, 2021

Conversion rate drop for 4 specific merchants in KCO in Sweden and Norway.

Resolved - This incident has been resolved. We apologize for any inconvenience this has caused.
Apr 9, 17:04 CEST

Update - We are continuing to work on a fix for this issue.
Apr 9, 14:51 CEST

Update - We are continuing to work on a fix for this issue.
Apr 9, 13:45 CEST

Identified - The issue has been identified and a fix is being implemented.
Apr 9, 12:42 CEST

Apr 8, 2021

Service Disruption Payments

Resolved - This incident has been resolved.
Apr 8, 17:28 CEST

Investigating - We are currently having issues that may affect payments. We are working to resolve this as soon as possible. We apologize for the inconvenience.
Apr 8, 16:53 CEST

Apr 7, 2021

No incidents reported.

Apr 6, 2021

Shopping payment method in Australia and US has degradation since 11:09 CEST

Resolved - This incident has been resolved.
Apr 6, 11:44 CEST

Identified - Due to a 3rd party timeouts, consumers in the US and Australia are unable to create one-time cards. This is currently not impacting using the virtual cards. We are monitoring the issue.
Apr 6, 11:28 CEST

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.