Identified - The issue is on BankID side. We are seeing recurrent issue with them. We will continuously monitor the situation and update as soon as we can.
Sep 14, 12:06 CEST
Investigating - We are having issue with BankID authentication in Norway. Users will experience issue when login to Klarna App and complete orders using BankID.
Sep 14, 11:58 CEST
Klarna App Degraded Performance
Klarna Card Operational
Klarna Checkout (KCO) Degraded Performance
Klarna Payment Methods (KPM) ? Operational
Klarna Payments (KP) Frontend Operational
Klarna Payments (KP) Backend Operational
Klarna Online ? Operational
Merchant Portal ? Operational
Merchant Integration Tools ? Operational
Merchant Integration Playground ? Operational
Klarna Files in Transit ? Operational
SOFORT ? Operational
BillPay ? Operational
Open Banking ? Operational
Settlements App Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 17, 2019

No incidents reported today.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019
Resolved - The issue is resolved. We are back to normal operation.
Sep 14, 01:32 CEST
Investigating - We are currently having issue with Banklogin authentication service in Germany. Users may have issue to complete their KCO orders if they authenticate with Banklogin.
Sep 14, 01:02 CEST
Sep 13, 2019
Resolved - This incident has been resolved.
Sep 13, 09:32 CEST
Update - Due to a service disruption with Norwegian internet provider Telenor, customers who use that service to connect to the Internet are unable to use the Norwegian BankID to log in to the Klarna App or complete purchases. Telenor are aware of the problem and currently working to resolve it.
Sep 12, 17:00 CEST
Investigating - Due to a service disruption with Norwegian internet provider Telenor, customers who use that service to connect to the Internet are unable to use the Norwegian BankID to log in to the Klarna App or complete purchases. Telenor are aware of the problem and currently working to resolve it.
Sep 12, 17:00 CEST
Sep 12, 2019
Resolved - The issue is resolved. We are back to normal operation.
Sep 12, 18:08 CEST
Identified - We are experiencing issue with the automatic merchant onboarding flow. Our engineering team is working on the fix. We are sorry about the interrupt.
Sep 12, 17:48 CEST
Resolved - This incident has been resolved.
Sep 12, 15:26 CEST
Identified - We are currently aware of and monitoring disruptions to internet service providers in Sweden, which may consequently be affecting incoming orders for merchants in the region.
Sep 12, 12:43 CEST
Resolved - The issue is resolved. We are back to normal operation.
Sep 12, 10:14 CEST
Investigating - Customers using the Klarna app or the UK H&M app may currently see fewer items and item details than expected. We are working on a resolution and apologise for the inconvenience. We will provide a further update as soon as possible.
Sep 11, 12:18 CEST
Sep 11, 2019
Resolved - This incident has been resolved.
Sep 11, 16:19 CEST
Monitoring - The service returned to normal. We will continue monitoring the system.
Sep 11, 14:48 CEST
Investigating - Merchant portal is currently not available. Our engineering is working on it. We are sorry for the inconvenience. We will update as soon as we get more information.
Sep 11, 14:45 CEST
Resolved - This incident has been resolved since 28th of August. We apologise for the inconvenience.
Sep 11, 16:06 CEST
Investigating - Several shopping cards and their orders have accidentally been cancelled. The affected market is US.
Our engineers are already looking into the issue and we will send further information as soon as we can.
Aug 21, 18:32 CEST
Sep 10, 2019
Resolved - This incident has been resolved.
Sep 10, 16:23 CEST
Investigating - We are currently experiencing a disturbance affecting both Klarna Checkout (KCO) and Klarna Payment Methods (KPM). Our engineers are working on resolving the issue. We apologise for the inconvenience.
Sep 10, 15:41 CEST
Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019
Resolved - The outage has now been resolved, we are sorry for the inconvenience this has caused.
Sep 6, 19:09 CEST
Investigating - We are currently experiencing issues with payments failing for customers and are currently investigating the issue. We are sorry for the disturbance and are working as fast as possible to restore the outage.
Sep 6, 19:04 CEST
Resolved - The issue is resolved. We are back to normal operation.
Sep 6, 15:43 CEST
Identified - Card payments may get rejected in Norway and UK at the moment. We have confirmed that the issue is on the service provider side and they are working on it. We are sorry about the inconvenient.
Sep 6, 15:24 CEST
Sep 5, 2019
Resolved - This incident has now been resolved.
Sep 5, 16:57 CEST
Investigating - We are currently experiencing issue with the automatic onboarding application when reaching steps related to stakeholders. Our engineering team is working on the issue. We are sorry about the inconvenience.
Sep 5, 15:19 CEST
Sep 4, 2019

No incidents reported.

Sep 3, 2019
Resolved - This incident has been resolved.
Sep 3, 19:27 CEST
Identified - Customers using the Shopping app in the Klarna App can at the moment not access saved cards and will get prompted for new cards for purchases. Our engineers are working on a fix and we apologise for the inconvenience.
Sep 3, 18:26 CEST