Klarna Status

All Systems Operational

Klarna App Operational

Klarna Card Operational

Klarna Checkout (KCO) Operational

Klarna Payment Methods (KPM) Operational

Klarna Payments (KP) Operational

Klarna Online Operational

Merchant Portal Operational

Merchant Integration Tools Operational

Merchant Integration Playground Operational

Klarna Files in Transit Operational

SOFORT Operational

BillPay Operational

Open Banking Operational

Settlements App Operational

Customer Service Operational

Post Purchase SDK Operational

developers.klarna.com Operational

Card Payments Operational

Demo services Operational

Klarna Website Operational

Klarna Bank Account Operational

Merchant Payouts Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

SSL Certification Rotation for api.klarna.com Mar 19, 10:00-11:00 CET

On the 19th of March at 10:00 CET, we will perform a routine SSL certificate rotation for api.klarna.com. We do not anticipate any disruption to Klarna services during this time, however our Merchant Support team is available through the contact channels listed on https://klarna.com should merchants have any questions or concerns. We expect this maintenance to be completed by 11:00 CET.
Posted on Feb 16, 17:17 CET

Past Incidents

Mar 17, 2021

No incidents reported today.

Mar 16, 2021

No incidents reported.

Mar 15, 2021

No incidents reported.

Mar 14, 2021

Bureau lookup service maintenance in Sweden

Completed - The scheduled maintenance has been completed.
Mar 14, 02:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 23:00 CET

Scheduled - Our lookup provider Creditsafe will perform a scheduled maintenance between 23.00 and 02.00 CET. During this time we might have degraded system availability for purchases made with financing options.
Mar 11, 14:51 CET

Mar 13, 2021

Mar 12, 2021

No incidents reported.

Mar 11, 2021

No incidents reported.

Mar 10, 2021

There may be a 2 day delay of EUR-payouts for Finland merchants & consumers

Resolved - This incident has been resolved. We apologize for the inconvenience.
Mar 10, 12:27 CET

Monitoring - Nordea has solved their issues and we are currently verifying to make sure it works as expected.
Mar 10, 09:51 CET

Update - Nordea is still having issues. Though we can confirm some merchants received payments today. Some merchants payouts will be delayed for another day (2 days in total). We apologize for the inconvenience.
Mar 9, 16:41 CET

Update - Nordea is still having issues. If the issues are not mitigated before 15 CET today, affected payouts will be delayed for another day (2 days in total)
Mar 9, 09:52 CET

Identified - Due to a 3rd party vendor, Nordea, Consumers and merchants may see a 1 day delay in payments in Finland. We apologize for the inconvenience.
Mar 8, 17:13 CET

Mar 9, 2021

Sofort payment method in the EU has downtime since around 3pm CET

Resolved - This incident has been resolved. We apologize for the inconvenience.
Mar 9, 15:38 CET

Investigating - We are working on fixing the issue with the highest priority. In the meanwhile, we apologize for the inconvenience.
Mar 9, 15:15 CET

Disruption of SMS authentication for consumers in the US

Resolved - This issue has been resolved. We have verified that the success rate of SMS authentication has been restored.
Mar 9, 00:37 CET

Update - We are continuing to work on a fix for this issue.
Mar 9, 00:14 CET

Identified - We are currently seeing a reduction in the success rate for consumers authenticating with SMS. This may affect a consumer's ability to complete purchases or login to the Klarna app.
Mar 9, 00:13 CET

Mar 8, 2021

Mar 7, 2021

Consumers in Australia are currently unable to create a one-time card

Resolved - This incident has been resolved.
Mar 7, 20:31 CET

Investigating - Payment method Shopping / One-time card in Australia has degradation since around 5:18 pm CET. We are in contact with our external provider to resolve the issue as soon as possible.
Mar 7, 18:16 CET

Mar 6, 2021

No incidents reported.

Mar 5, 2021

Rejected purchases for Slice It in Norway

Resolved - This incident has been resolved. We apologize for the inconvenience.
Mar 5, 14:52 CET

Monitoring - We are currently verifying if the issue is resolved
Mar 5, 14:30 CET

Identified - Update from the provider:
The emergency change is being prepared now. We expect the change to happen within the next 30 - 60 min.
Mar 5, 13:44 CET

Update - We are continuing to investigate this issue.
Mar 5, 10:43 CET

Investigating - Due to a third party problem approx 30% of purchases for Slice It in Norway are currently rejected. Technical team is in contact with the provider to solve the issue.
Mar 5, 10:43 CET

Consumers in the US might be declined from purchasing due to an issue with credit assessments

Resolved - This incident has been resolved. We apologize for the inconvenience.
Mar 5, 14:47 CET

Monitoring - Issues seem better. We are waiting for the third-party bureau to confirm.
Mar 5, 13:36 CET

Investigating - Since 08:00 CET today we have been experiencing issues with receiving credit assessments from our third-party bureau resulting in a higher number of consumers being declined credit than we would ordinarily expect. Our technical teams are in contact with the bureau investigating the problem.
Mar 5, 12:37 CET

Mar 4, 2021

Payment method Slice it in Norway in failing

Resolved - This incident has been resolved. We apologize for the inconvenience.
Mar 4, 20:35 CET

Investigating - Payment method Slice it in Norway has been down from 11:00 CET due to a vender issue with Experian. We apologize for the inconvenience.
Mar 4, 18:16 CET

6.5% of merchants' settlements in NOK currency are experiencing delays

Resolved - Incident is resolved and payments have been sent.
Mar 4, 11:50 CET

Identified - We have found the issue and will send the NOK payments tomorrow. We apologize for the delay.
Mar 3, 17:48 CET

Update - We are continuing to investigate this issue.
Mar 3, 15:52 CET

Update - We are continuing to investigate this issue.
Mar 3, 14:50 CET

Investigating - 6.5% of merchants' settlements in NOK currency might experience a delay in their payouts. This is due to a technical problem that we are currently investigating.
Mar 3, 14:24 CET

Mar 3, 2021