All Systems Operational
Klarna App Operational
Klarna Card Operational
Klarna Checkout (KCO) Operational
Klarna Payment Methods (KPM) ? Operational
Klarna Payments (KP) Operational
Klarna Online ? Operational
Merchant Portal ? Operational
Merchant Integration Tools ? Operational
Merchant Integration Playground ? Operational
Klarna Files in Transit ? Operational
SOFORT ? Operational
BillPay ? Operational
Open Banking ? Operational
Settlements App Operational
Customer Service Operational
Post Purchase SDK Operational
developers.klarna.com ? Operational
Card Payments Operational
Demo services ? Operational
Klarna Website ? Operational
Klarna Bank Account ? Operational
Merchant Payouts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 10, 2021

No incidents reported today.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Resolved - This incident has been resolved at this time.
May 7, 13:17 CEST
Investigating - Due to technical issues it can be difficult to communicate with consumer/merchant service by phone. We are working on solving this issue as soon as possible and apologize for any inconvenience caused in the meantime. We kindly request that you contact us through the chat instead.
May 7, 10:48 CEST
May 6, 2021
Resolved - We can see recovery in authentications again.
May 6, 12:25 CEST
Investigating - We can see degraded performance with the authentication method BankID in Norway.
May 6, 12:06 CEST
May 5, 2021
Resolved - This incident has been resolved.
May 5, 23:51 CEST
Investigating - We are currently seeing a reduction in the success rate for consumers authenticating with SMS. This may affect a consumer's ability to complete purchases or log in to the Klarna app.
May 5, 23:22 CEST
May 4, 2021
Resolved - This incident has been resolved. We are still waiting for an update from the carrier, but the phone lines are currently working.
May 4, 11:48 CEST
Update - This is currently impacting phone lines in Norway, Belgium, and Denmark. All these phone lines are currently unreachable and we request you to either call us later or use our chat service.
May 4, 10:54 CEST
Investigating - Due to technical issues, it can be difficult to reach our consumer/merchant service by phone. We are working on solving this issue as soon as possible and apologize for any inconvenience caused in the meantime. We kindly request that you contact us through chat instead.
May 4, 10:38 CEST
Resolved - Due to technical issues, it can be difficult to reach our consumer/merchant service by phone in Norway and Belgium. We are working on solving this issue as soon as possible and apologize for any inconvenience caused in the meantime. We kindly request that you contact us through chat instead.
May 4, 10:37 CEST
May 3, 2021
Resolved - All delayed weekly settlement reports will be processed today.
May 3, 08:30 CEST
Monitoring - Due to technical issues, we failed to process payments for some weekly settlement merchants in the EU region. All missing payouts will be processed before the end of Monday next week. We apologize for the inconvenience caused.
Apr 29, 08:45 CEST
May 2, 2021

No incidents reported.

May 1, 2021
Resolved - This incident has been resolved.
May 1, 13:25 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 1, 12:59 CEST
Identified - New customers trying to sign up for the Klarna Card in the EU are getting errors due to 3rd party issues. Technical teams are investigating the issue. We apologize for the inconvenience.
May 1, 12:37 CEST
Resolved - This incident has been resolved.
May 1, 01:07 CEST
Identified - The issue has been identified and a fix is being implemented.
May 1, 00:58 CEST
Update - We are continuing to investigate this issue.
May 1, 00:35 CEST
Update - We are continuing to investigate this issue.
May 1, 00:13 CEST
Investigating - We are currently investigating this issue.
May 1, 00:08 CEST
Apr 30, 2021

No incidents reported.

Apr 29, 2021
Apr 28, 2021
Resolved - This incident has been resolved.
Apr 28, 09:37 CEST
Identified - The issue has been identified and a fix is being implemented.
Apr 28, 09:14 CEST
Investigating - Merchants in AP are currently unable to access the Settlements App within the Merchant Portal. We are working to restore access as soon as possible and apologize for any inconvenience caused in the meantime.
Apr 28, 08:41 CEST
Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.