BillPay website unavailable in Germany, Austria, and Switzerland
Investigating - The BillPay websites for Germany, Austria, and Switzerland are currently unavailable and we are working to resolve this as soon as possible.
Sep 25, 16:36 CEST
Klarna App Operational
Klarna Card Operational
Klarna Checkout (KCO) Operational
Klarna Payment Methods (KPM) ? Operational
Klarna Payments (KP) Operational
Klarna Online ? Operational
Merchant Portal ? Operational
Merchant Integration Tools ? Operational
Merchant Integration Playground ? Operational
Klarna Files in Transit ? Operational
SOFORT ? Operational
BillPay ? Degraded Performance
Open Banking ? Operational
Settlements App Operational
Customer Service Operational
Post Purchase SDK Operational
developers.klarna.com ? Operational
Card Payments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 25, 2020

Unresolved incident: BillPay website unavailable in Germany, Austria, and Switzerland.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020
Settlements reports currently unavailable for EU merchants
Resolved - We have verified that EU merchants are now able to download settlement reports from the Merchant Portal.
Sep 22, 10:23 CEST
Identified - Merchants based in the EU are currently unable to download their settlement reports from the Merchant Portal. We have identified the cause of this problem are we are working to resolve it as soon as possible. We apologize for any inconvenience caused during this time.
Sep 22, 10:08 CEST
Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Disruption to direct bank transfer, Pay Now, and risk assessments for Pay Later, Slice It, and Klarna Card signup, between 12:00 - 12:32 (CEST)
Resolved - Between 12:01 - 12:18, we were unable to fulfil 282 orders through Pay Now, nor complete 476 risk assessments for Pay Later and Slice It.

Between 12:04 - 12:25, consumers were unable to sign-up for Klarna Card or perform a purchase power test.

Additionally, we were unable to accept any payments through SOFORT between 12:04 - 12:18, and less than 10% of payments through SOFORT between 12:24 - 12:32.

Following a period of monitoring, we have verified that normal service is resumed. We apologize for any inconvenience caused during this time.
Sep 18, 13:12 CEST
Update - During the aforementioned time period, we were unable to accept any direct bank transfer payments through our product platforms, including Klarna Checkout, Klarna Payments, and SOFORT. Additionally, our Open Banking platform was unavailable during this time.
Sep 18, 12:35 CEST
Monitoring - We observed disruption to our ability to process payments between 12:00 - 12:16 (CEST) today. We are currently investigating the impact of this incident and will provide further information in due course.
Sep 18, 12:25 CEST
Sep 17, 2020

No incidents reported.

Sep 16, 2020
Degraded performance on Klarna Payments in EU
Resolved - Our engineers have resolved this problem and normal service is resumed. We thank you for your patience and apologize for the inconvenience caused. If you encounter any further trouble in relation to Klarna Payments (KP), please reach out to us for help by using the Klarna app.
Sep 16, 23:01 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 22:42 CEST
Investigating - Between 21:01 and 21:32 (CEST) today (September 16), we observed an incident with a production cluster that resulted in degraded performance for Klarna Payments (KP) in the EU.

The cluster is performing correctly again and we are currently closely monitoring the situation. We will publish an incident report within 3 business days.
Sep 16, 22:20 CEST
Degraded performance on Klarna Payments API and Klarna App in EU
Resolved - Our engineers have resolved this problem and normal service is resumed. We thank you for your patience and apologize for the inconvenience caused. If you encounter any further trouble in relation to Klarna Payments, Sofort and Klarna App, please reach out to us for help.
Sep 16, 22:58 CEST
Monitoring - The production cluster has fully recovered since 18:01 CEST. All products and services are fully operational.
We will continue to closely monitor the situation, we will publish an incident report within 3 business days.
Sep 16, 20:03 CEST
Update - We are continuing to investigate this issue.
Sep 16, 19:27 CEST
Investigating - Between 17:07 and 18:00 (CEST) today (September 16), we observed an incident with a production cluster that resulted in:
-> Degraded performance for consumers using the Klarna app across the EU
-> Degraded performance for Klarna Payments (KP) in the UK
-> Degraded performance for SOFORT across the EU

We are currently closely monitoring the situation. We will publish an incident report within 3 business days.
Sep 16, 18:35 CEST
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020
Klarna.com website is down
Resolved - The websites have been back up since 16:32 CET. The incident is resolved.
Sep 11, 16:34 CEST
Investigating - The klarna.com website is currently down for all regions. Our engineers are already investigating.
We will provide further information as soon as we can and apologize for every inconvenience.
Sep 11, 16:24 CEST
EU merchants currently unable to login to online.klarna.com
Resolved - We have verified that EU merchants are now able to login to online.klarna.com. We apologize for any inconvenience caused by this incident.
Sep 11, 10:31 CEST
Investigating - We are aware that merchants in the EU may currently receive an error message when trying to login to online.klarna.com. We are currently investigating the problem and will provide further updates as soon as possible. We apologize for any inconvenience caused during this time.
Sep 11, 09:16 CEST
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