All Systems Operational
Klarna App Operational
Klarna Card Operational
Klarna Checkout (KCO) Operational
Klarna Payment Methods (KPM) ? Operational
Klarna Payments (KP) Operational
Klarna Online ? Operational
Merchant Portal ? Operational
Merchant Integration Tools ? Operational
Merchant Integration Playground ? Operational
Klarna Files in Transit ? Operational
SOFORT ? Operational
BillPay ? Operational
Open Banking ? Operational
Settlements App Operational
Customer Service Operational
Post Purchase SDK Operational
developers.klarna.com ? Operational
Card Payments Operational
Demo services ? Operational
Klarna Website ? Operational
Klarna Bank Account ? Operational
Merchant Payouts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Bureau lookup service maintenance in Sweden Apr 17, 23:00 - Apr 18, 02:00 CEST
Our lookup provider Creditsafe will perform a scheduled maintenance between 23.00 and 02.00 CEST. During this time we might have degraded system availability for purchases made with financing options.
Posted on Apr 15, 16:30 CEST
Past Incidents
Apr 16, 2021
Resolved - This incident has been resolved.
Apr 16, 12:42 CEST
Investigating - Our engineering teams were alerted and are actively investigating
Apr 16, 12:37 CEST
Resolved - This incident has been resolved.
Apr 16, 04:07 CEST
Identified - We can see issues with the Klarna app log-in and purchase authentication with mobile BankID in Norway. We are monitoring the situation.
Apr 16, 02:54 CEST
Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021
Resolved - This incident has been resolved by our third-party provider at 12:51 CEST.
Apr 13, 13:01 CEST
Investigating - Our engineering teams are currently investigating the issue with our third-party provider.
Apr 13, 12:29 CEST
Apr 12, 2021

No incidents reported.

Apr 11, 2021
Resolved - This incident has been resolved. We apologize for the inconvenience this caused.
Apr 11, 17:37 CEST
Identified - New customers trying to sign up for the Klarna Card in Sweden & Denmark are getting errors due to 3rd party issues. This is impacting approximately half of the signups. Technical teams are investigating the issue. We apologize for the inconvenience.
Apr 11, 16:48 CEST
Completed - The scheduled maintenance has been completed.
Apr 11, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 10:00 CEST
Scheduled - Our lookup provider Illion will perform scheduled maintenance during the weekend. During this time we might have degraded system availability for purchases made with financing options.
Mar 26, 15:53 CET
Resolved - This incident has been resolved. We apologize for the inconvenience this caused.
Apr 11, 12:20 CEST
Update - We don't see any errors. Will continue to monitor for a while just to be safe.
Apr 11, 12:14 CEST
Monitoring - A third party has confirmed issues and says that it just recovered. We will monitor for a while to make sure we are back to normal.
Apr 11, 12:11 CEST
Investigating - New customers trying to sign up for the Klarna Card in Sweden & Denmark are getting errors. This is impacting approximately half of the signups. Technical teams are investigating the issue. We apologize for the inconvenience.
Apr 11, 11:50 CEST
Apr 10, 2021

No incidents reported.

Apr 9, 2021
Resolved - This incident has been resolved. We apologize for any inconvenience this has caused.
Apr 9, 17:04 CEST
Update - We are continuing to work on a fix for this issue.
Apr 9, 14:51 CEST
Update - We are continuing to work on a fix for this issue.
Apr 9, 13:45 CEST
Identified - The issue has been identified and a fix is being implemented.
Apr 9, 12:42 CEST
Apr 8, 2021
Resolved - This incident has been resolved.
Apr 8, 17:28 CEST
Investigating - We are currently having issues that may affect payments. We are working to resolve this as soon as possible. We apologize for the inconvenience.
Apr 8, 16:53 CEST
Apr 7, 2021

No incidents reported.

Apr 6, 2021
Resolved - This incident has been resolved.
Apr 6, 11:44 CEST
Identified - Due to a 3rd party timeouts, consumers in the US and Australia are unable to create one-time cards. This is currently not impacting using the virtual cards. We are monitoring the issue.
Apr 6, 11:28 CEST
Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.