Klarna Status

All Systems Operational

DACH and the Netherlands Klarna Checkout purchases Operational

Integration test environment Nordic, DACH and the Netherlands (testdrive.klarna.com) Operational

Invoice and part payment (not Klarna Checkout) Operational

Nordics Klarna Checkout purchases Operational

UK Klarna Checkout purchases Operational

Order management UK Operational

Playground integration test environment UK Operational

Purchases with Klarna Mobil Sweden Operational

Klarna Online Operational

Merchant Support Telephony System Operational

Customer Service Telephony System Operational

Klarna Checkout for In-App Purchases Operational

Order management Nordic, DACH and the Netherlands Operational

Sofort Services Operational

KP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 11, 2018

No incidents reported today.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

We are experiencing disturbances with the system, affecting primarily Klarna Checkout and Klarna Online.

Resolved - We have monitored the services and everything is now stable.
Dec 9, 09:51 CET

Monitoring - The services are now up but we are continually monitoring the situation.
Dec 9, 06:12 CET

Identified - We have identified the root cause. The development teams are working closely to resolve the issue as soon as possible.
Dec 9, 04:50 CET

Investigating - We are experiencing disturbances with the system, affecting primarily Klarna Checkout. We are investigating and will come back with more information as soon as we know more.
Dec 9, 04:35 CET

Dec 8, 2018

No incidents reported.

Dec 7, 2018

Virtual Card Platform issues

Resolved - The situation is resolved at the third parties data centers now; we have seen our error rates drop to almost zero. Incident can be considered as resolved.
Dec 7, 11:54 CET

Identified - We are currently experiencing an issue with the Merchant Card service, impacting merchants who have a VCN connection with Klarna. This is due to a third party provider experiencing infrastructure issues.
Dec 7, 11:11 CET

Dec 6, 2018

We are experiencing disturbances with the system, affecting primarily Klarna Checkout.

Resolved - This incident has been resolved.
Dec 6, 03:02 CET

Investigating - We are experiencing disturbances with the system, affecting primarily Klarna Checkout. We are investigating and will come back with more information.
Dec 6, 01:12 CET

Dec 5, 2018

Live environment issues in EU due to maintenance

Resolved - The maintenance is now done. Everything is back to normal.
Dec 5, 19:59 CET

Identified - There is maintenance taking place at the moment and you might experience issues in the live environment. Multiple services may be affected such as Merchant Portal and NKO. The maintenance should be done at 20:00.
Dec 5, 19:47 CET

Dec 4, 2018

Experiencing issues with the Logs app in the Merchant Portal

Resolved - This incident has been resolved.
Dec 4, 19:35 CET

Identified - We are currently experiencing issues with the Logs app in the Merchant Portal which prevents merchants from reaching it. We are currently working on a solution and will keep updating when we know more.
Dec 4, 16:00 CET

Dec 3, 2018

Klarna Invoice service issue in Nordic, DACH and the Netherlands countries

Resolved - This incident has been resolved.
Dec 3, 10:23 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 3, 03:04 CET

Identified - The issue has been identified and a fix is being implemented.
Dec 3, 00:48 CET

Monitoring - We experienced an issue with the invoice and part payment services in the live environment. We are working on fixing the issue.
Dec 3, 00:31 CET

Lag in order status display for Merchant Portal EU

Resolved - The incident has been resolved. Every merchant should have the correct order statuses reflected in the order list again.
Dec 3, 09:31 CET

Update - Most merchants now have the correct order statuses reflected in the order list. For a small number of merchants, some order still display the incorrect status. We are still addressing these cases.
Nov 29, 16:49 CET

Update - A fix is being implemented and we expect most merchants to have the status of their orders be correctly displayed in the order list during Wednesday Nov 28.
Nov 27, 16:52 CET

Update - We have found the root cause and are looking into a stable and permanent fix for the issue.
The fix is estimated to be rolled out this week.
The affect of the issue is that status on orders overview page is lagging behind but is not affecting the actual order. The correct status is shown when pressing on an order.
Nov 27, 10:24 CET

Update - We are continuing to work on a fix for this issue.
Nov 26, 22:36 CET

Identified - There is a lag for the Merchant Portal EU to display order statuses in the order list view in the Order App. Some merchants may experience that orders status is not correct in the order list. To see the current status of an order, open the individual orders page, where the correct status is displayed.
We are working on making the information show correctly
Nov 26, 14:13 CET

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 28, 2018

No incidents reported.