All Systems Operational

Purchase API ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Onboarding ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Operations ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Support ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna App ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Bank Account ? Operational
Europe Operational
Klarna Card Operational
Europe Operational
US Operational
Open Banking Operational
Europe Operational
North America Operational
Playground - Purchase API Operational
Europe Operational
North America Operational
Asia Pacific Operational
Settlement API Operational
Europe Operational
North America Operational
Asia Pacific Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 20, 2025

No incidents reported today.

May 19, 2025

No incidents reported.

May 18, 2025
BankID in Sweden is down
Resolved - This incident has been resolved.
May 18, 01:06 CEST
Investigating - Klarna App login, Klarna Card and Purchase flow in Sweden are down due to BankID outage. BankID is investigating.
May 18, 00:47 CEST
May 17, 2025

No incidents reported.

May 16, 2025
Klarna purchase API degradation
Resolved - This incident has been mitigated.
May 16, 19:42 CEST
Investigating - We are currently experiencing a degradation of Apple Pay since 15:15 UTC in GB US and CA . We are in contact with this partner to provide updates while they work to resolve the issue. Thank you for your patience.
May 16, 17:53 CEST
May 15, 2025
Klarna purchase API degradation
Resolved - This incident has now been resolved.
May 15, 21:54 CEST
Investigating - We are currently experiencing issues with Swish payments in Sweden. We are currently waiting on Swish to restore the service. Thank you for your patience.
May 15, 21:00 CEST
Klarna Card transaction authorization issue in EU Region
Resolved - On May 15th between 11:53 AM CET-12:07 PM CET, Klarna experienced an authorization issue impacting card transactions across the EU region.
Customers using Klarna-issued cards, including Credit Cards, Shopping OTC, MCVN, and Debit Cards, experienced transaction failures, delays, or declines. During the incident, Klarna relied on a fallback mechanism (STIP).
Merchants processing Klarna card payments during this window may have experienced authorization delays or failures, potentially leading to checkout abandonment or lost transactions.

Resolution: This issue was promptly identified and corrected, fully restoring the service within approximately 15 minutes (11:53 - 12:07 CET)
May 15, 11:00 CEST
May 14, 2025
Problems with making purchases via Swish
Resolved - This incident has been resolved.
May 14, 14:24 CEST
Update - Mitigating change was deployed. Next update in 10 minutes.
May 14, 14:13 CEST
Investigating - We are currently experiencing issues with Klarna purchases via Swish in Sweden. We are working to restore the service as soon as possible. Thank you for your patience.
May 14, 13:42 CEST
May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025
Scheduled Maintenance – System Upgrade
Completed - The scheduled maintenance has been completed.
May 8, 09:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 08:00 CEST
Scheduled - As part of our ongoing efforts to enhance system performance and security, Klarna will be conducting scheduled maintenance on the Merchant Portal.
During this time, users across all regions (US, EU, and APAC) will be unable to access the Merchant Portal. We appreciate your understanding and patience as we work to improve our services.
May 5, 10:01 CEST
May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

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