All Systems Operational
Purchase API ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Onboarding ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Operations ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Support ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna App ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Bank Account ? Operational
Europe Operational
Klarna Card Operational
Europe Operational
Open Banking Operational
Europe Operational
North America Operational
Playground - Purchase API Operational
Europe Operational
North America Operational
Asia Pacific Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 11, 2022
Payments failing from Finland
Resolved - This has now been mitigate. Thank you for your patience
Aug 11, 11:31 CEST
Investigating - We are currently having issues that may affect card payments from Finland, payments through the App should be unaffected.
We are working to resolve this as soon as possible.
Aug 10, 23:01 CEST
Aug 10, 2022
Klarna App degradation
Resolved - We have identified and fixed the issue. That you for you patience.
Aug 10, 14:58 CEST
Investigating - We are currently experiencing a degradation of Purchase Lists in Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.
Aug 10, 14:46 CEST
Klarna App degradation
Resolved - This has now been mitigated. Thank you for your patience
Aug 10, 14:37 CEST
Update - The fix is taking slightly longer than we were expecting. We will update this channel as soon as we can give you a better estimate.
Aug 10, 13:36 CEST
Update - This also impacts customer for open banking
Aug 10, 12:17 CEST
Identified - We have found the root cause of the issue and expect to have a fix within 90 minutes
Aug 10, 12:13 CEST
Investigating - We are currently experiencing issues with the Klarna App. Customers with a number26 account may see duplicated transactions in the App. This is purely cosmetic, and no double charging is happening.

We are working to restore the service as soon as possible. Thank you for your patience.
Aug 10, 11:57 CEST
Aug 9, 2022
Klarna App degradation in the US
Resolved - This incident has been resolved.
Aug 9, 04:59 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 9, 04:38 CEST
Investigating - We are currently experiencing issues with payments in the Klarna app in the US. We are working to restore the service as soon as possible. Thank you for your patience.
Aug 9, 04:09 CEST
Aug 8, 2022
Klarna App degradation
Resolved - This incident has been resolved.
Aug 8, 16:00 CEST
Update - The service is now back to normal. Thank you for your patience.
Aug 8, 16:00 CEST
Update - We have identified the issue and expect to be fully operational within 30 minutea
Aug 8, 15:52 CEST
Investigating - We are currently experiencing issues with visualising orders in Klarna App in Europe. We are working to restore the service as soon as possible. Thank you for your patience.
Aug 8, 15:49 CEST
Aug 7, 2022
Bancontact payment method degradation in Belgium
Resolved - This incident has been resolved.
Aug 7, 15:37 CEST
Investigating - We are seeing a degradation of Bancontact payments in Belgium. This affects consumers paying their invoices in the Klarna App. We are currently investigating.
Aug 7, 13:55 CEST
Aug 6, 2022

No incidents reported.

Aug 5, 2022
Klarna Purchase API degradation
Resolved - This incident has been resolved.
Aug 5, 15:20 CEST
Investigating - We are currently experiencing intermittent issues with Klarna Purchase API. We are working to restore the service as soon as possible. Thank you for your patience.
Aug 5, 14:33 CEST
Klarna Purchase API degradation in the EU
Resolved - This incident has been resolved. We experienced issues between 2022-08-05 11:38:36 CEST to 2022-08-05 11:41:44 CEST.
Aug 5, 11:59 CEST
Investigating - We are currently experiencing issues with Klarna Purchase API. We are working to restore the service as soon as possible. Thank you for your patience.
Aug 5, 11:49 CEST
Klarna Open Banking degradation for Chase customers in the US
Resolved - This incident has been mitigated.
Aug 5, 11:15 CEST
Update - We are working on a solution and negotiating with our external provider to continue using Chase's connection.
May 12, 14:09 CEST
Identified - The issue is only affecting customers using Chase. We are working to restore the service as soon as possible.
Mar 29, 08:54 CEST
Update - We are continuing to investigate this issue.
Mar 25, 14:16 CET
Investigating - We are currently experiencing issues with Klarna open banking in the US. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 25, 14:06 CET
Aug 4, 2022

No incidents reported.

Aug 3, 2022
MobilePay payment method degradation in Finland and Denmark
Resolved - This incident has been resolved.
Aug 3, 18:52 CEST
Identified - We are still seeing some issues with Mobilepay payment method, affecting the purchase API in Finland and Denmark. We are monitoring.
Aug 3, 13:29 CEST
MobilePay degradation in Denmark and Finland
Resolved - This incident has been resolved.
Aug 3, 12:56 CEST
Investigating - We are currently experiencing issues with MobilePay in Denmark and Finland. We are working to restore the service as soon as possible. Thank you for your patience.
Aug 3, 11:59 CEST
Aug 2, 2022

No incidents reported.

Aug 1, 2022
Klarna App degradation
Resolved - This incident has been resolved.
Aug 1, 00:15 CEST
Investigating - We are currently experiencing issues with card payments in the Klarna App in the US and Canada. We are working to restore the service as soon as possible. Thank you for your patience.
Jul 31, 18:32 CEST
Jul 31, 2022
TransUnion UK external credit bureau scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jul 31, 08:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 05:03 CEST
Scheduled - The bureau is performing maintenance during this time window which might have an impact on the following services: CallReport, TruValidate (CallValidate), CallML, ThreeSixty, Affordability, TrueVision, Open Banking, and COSMOS.

Some customer purchases might be impacted as credit policy decisioning won't be able to receive all data.
Jul 29, 08:15 CEST
Jul 30, 2022
Bancontact payment method degradation in Belgium
Resolved - This incident has been resolved.
Jul 30, 22:47 CEST
Investigating - We see degraded performance from Bancontact in Belgium. Consumers are currently unable to pay with this payment method.
Jul 30, 21:11 CEST
Jul 29, 2022
Severe degradation of Klarna App and Klarna Purchase APIs in the EU region.
Resolved - This incident has been resolved.
Jul 29, 17:33 CEST
Update - The incident has been resolved as of 17.00
Jul 29, 17:32 CEST
Investigating - We are currently experiencing issues with the Klarna App and Klarna Purchase APIs. We are working to restore the service as soon as possible. Thank you for your patience. The incident started at 16.30
Jul 29, 17:31 CEST
Jul 28, 2022

No incidents reported.

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