Klarna Status

All Systems Operational

Klarna App Operational

Klarna Card Operational

Klarna Checkout (KCO) Operational

Klarna Payment Methods (KPM) Operational

Klarna Payments (KP) Frontend Operational

Klarna Payments (KP) Backend Operational

Klarna Online Operational

Merchant Portal Operational

Merchant Integration Tools Operational

Merchant Integration Playground Operational

Klarna Files in Transit Operational

SOFORT Operational

BillPay Operational

Open Banking Operational

Settlements App Operational

Customer Service Operational

Post Purchase SDK Operational

developers.klarna.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 4, 2020

No incidents reported today.

Apr 3, 2020

Merchant payouts delayed for GBP and EUR

Resolved - Pending payouts have now been performed. Merchants who have not yet received the payout should expect to receive it by Monday at the latest.
Apr 3, 13:21 CEST

Investigating - Merchants being settled in GBP and EUR may experiencing one day delay on the payouts. Our responsible teams are working on this. We are sorry about the interruption.
Apr 3, 12:33 CEST

Apr 2, 2020

KCO experienced issues affecting merchants using WooCommerce

Resolved - We were experiencing issues with Klarna Checkout which affected merchants using WooCommerce. The issue has been resolved since 16.34 CEST.
Apr 2, 16:28 CEST

Order creation not working for buy.klarna.com

Resolved - We've contacted the provider to roll back the changes to TLS and order creation is back to normal operation.
Apr 2, 13:14 CEST

Update - We are continuing to investigate this issue.
Apr 2, 11:20 CEST

Investigating - We are experiencing issue with the TLS certificate on buy.klarna.com. You may experiencing issue with order creation. Our engineering team is working on this. We are sorry about the disruption.
Apr 2, 11:06 CEST

Apr 1, 2020

No incidents reported.

Mar 31, 2020

KCO is experiencing issues with card payments in US

Resolved - The fix has been deployed and this incident is resolved.
Mar 31, 18:13 CEST

Investigating - There is currently an issue with Klara Checkout (KCO) which causes problems for customers attempting US Card Payments via KCO. A fix is already on it's way, but we apologize for any inconvenience caused.
Mar 31, 17:29 CEST

Mar 30, 2020

Resolved: Half hour degradation in Order Management for EU merchants.

Resolved - This incident has been resolved.
Mar 30, 12:41 CEST

Investigating - There was a degradation in Order management, 15% of calls for EU order management failing for approximately 25 minutes. (Between 11:05 and 11:30
Mar 30, 12:20 CEST

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

SMS authentication problems for US consumers

Resolved - This incident has been resolved.
Mar 27, 02:54 CET

Identified - Due to an ongoing issue at our SMS send out provider there are currently problems for US consumers to receive One Time Password SMS's for authentication. They are aware of the issue and currently investigating it. (https://status.twilio.com/)
We apologize for any inconvenience this may cause.
Mar 27, 01:22 CET

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

iDeal availability issues

Resolved - The external availability issue is now resolved.
Mar 24, 17:48 CET

Investigating - Due to an external issue, the banks SNS, ASN and RegioBank in the iDeal Network in the Netherlands are experiencing availability issues. Therefore, the customers of these banks are not able to start alternative payments.
For more information about the iDeal availability, please visit https://availability.ideal.nl/
Mar 24, 16:40 CET

Direct Debit Euro (SEPA) is not responding

Resolved - Between 16:05 - 16:25 CET yesterday (March 24), we experienced an issue with Direct Debit Euro (SEPA) transactions. Customers were unable to able to signup for a card and Klarna App users were unable to see their mandate on the payment method screen.
We have since fixed the issue and apologize for any inconvenience caused.
Mar 24, 16:00 CET

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.