All Systems Operational
Klarna App Operational
Klarna Card Operational
Klarna Checkout (KCO) Operational
Klarna Payment Methods (KPM) ? Operational
Klarna Payments (KP) Operational
Klarna Online ? Operational
Merchant Portal ? Operational
Merchant Integration Tools ? Operational
Merchant Integration Playground ? Operational
Klarna Files in Transit ? Operational
SOFORT ? Operational
BillPay ? Operational
Open Banking ? Operational
Settlements App Operational
Customer Service Operational
Post Purchase SDK Operational
developers.klarna.com ? Operational
Card Payments Operational
Demo services ? Operational
Klarna Website ? Operational
Klarna Bank Account ? Operational
Merchant Payouts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Bureau lookup service maintenance in Sweden Jun 19, 23:00 - Jun 20, 02:00 CEST
Our lookup provider Creditsafe will perform a scheduled maintenance between 23.00 and 02.00 CET. During this time we might have degraded system availability for purchases made with financing options.
Posted on Jun 10, 16:47 CEST
On the 8th of July at 10:00 CEST, we will perform a routine SSL certificate rotation for api-na.klarna.com. We do not anticipate any disruption to Klarna services during this time. However, our Merchant Support team is available through the contact channels listed on https://klarna.com should merchants have any questions or concerns. We expect this maintenance to be completed by 11:00 CEST.
Posted on Jun 9, 11:44 CEST
Past Incidents
Jun 17, 2021
Resolved - This incident has been resolved.
Jun 17, 08:54 CEST
Investigating - This incident is due to ABN AMRO service unavailability. We are currently investigating the issue. More information available on the iDEAL availability page: https://availability.ideal.nl/
Jun 17, 07:37 CEST
Jun 16, 2021
Resolved - This incident has been resolved.
Jun 16, 14:32 CEST
Identified - Around 75% of consumers attempting to purchase with Term Loan are affected in the US. Our engineering teams have been alerted and are actively investigating. We will update you as soon as we have more information.
Jun 16, 12:44 CEST
Resolved - This incident has been resolved.
Jun 16, 11:48 CEST
Investigating - This is affecting US, EU, and Australian merchants. We are currently working on a fix.
Jun 16, 10:47 CEST
Resolved - This incident has been resolved.

The issue has impacted ~7% of the request to that specific third-party bureau between 22:35-23:20 CEST.
Jun 16, 00:42 CEST
Investigating - Since 22:30 CEST today 2021-06-15 we have been experiencing issues with receiving credit assessments from third-party bureau resulting in a higher number of consumers being declined credit than we would ordinarily expect. This may be reflected in a lower conversion rate for merchants with a US consumer base.
Jun 15, 23:41 CEST
Jun 15, 2021
Jun 14, 2021

No incidents reported.

Jun 13, 2021
Resolved - This incident has been resolved.
Jun 13, 15:05 CEST
Monitoring - We are currently seeing the conversion rates recovering. We will continue to monitor closely.
Jun 13, 14:27 CEST
Investigating - We are experiencing issues with receiving credit assessments from our third-party bureau resulting in a higher number of consumers being declined credit than we would ordinarily expect. This may be reflected in a lower conversion rate for merchants with an Italian consumer base.
Jun 13, 12:14 CEST
Completed - The scheduled maintenance has been completed.
Jun 13, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 23:01 CEST
Scheduled - Our lookup provider CreditSafe will perform a scheduled maintenance between 23.00 and 02.00 CET. During this time we might have degraded system availability for purchases made with financing options and Klarna Card sign up.
Jun 10, 16:46 CEST
Jun 12, 2021
Resolved - This incident has been resolved.
Jun 12, 22:25 CEST
Investigating - <10% of the Klarna App users in the US are not able to claim rewards and create gift cards due to issues at 3rd party provider. The issue is still being investigated.
Jun 12, 21:57 CEST
Resolved - This incident has been resolved.
Jun 12, 00:00 CEST
Identified - ~40% of consumers in BE, ES, IT, NL, GB, and FR may not currently receive SMS one-time passcodes. This affects a consumer's ability to log in to the Klarna Web App and authenticate purchases over SMS. Existing consumers can log in to the Klarna Web App using email. We are currently investigating the cause of this problem.
Jun 11, 23:30 CEST
Jun 11, 2021
Resolved - This incident has been resolved.
Jun 11, 08:52 CEST
Investigating - ~55% of consumers in the AU are currently unable to authenticate using SMS one-time passwords due to a problem with message delivery on the 3rd party provider. This affects a consumer's ability to login to the Klarna app and to authenticate purchases over SMS. Existing consumers can login to the Klarna app using email. We are continuing to monitor the status of the 3rd party provider and will share further updates in due course.
Jun 11, 06:37 CEST
Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021
Resolved - This issue has been been resolved by PayBright, orders are flowing normally.
Jun 7, 22:48 CEST
Update - We are working with the vendor to get this issue corrected.
Jun 7, 16:58 CEST
Update - We are continuing to investigate this issue.
Jun 7, 13:21 CEST
Update - We are continuing to investigate this issue.
Jun 7, 08:48 CEST
Investigating - Klarna payments in Canada through PayBright is experiencing a degradation in performance. We are currently investigating the situation.
Jun 7, 05:01 CEST
Resolved - This incident has been resolved.
Jun 7, 19:57 CEST
Investigating - We are currently investigating this issue.
Jun 7, 15:17 CEST
Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021
Resolved - This incident has been resolved.
Jun 4, 18:20 CEST
Update - We are continuing to work with our third-party vendor and are seeing improvement in the systems.
Jun 4, 17:06 CEST
Update - We are continuing to work on a fix for this issue.
Jun 4, 13:34 CEST
Identified - This is due to third-party issues. We are currently investigating these issues.
Jun 4, 10:14 CEST
Resolved - This incident has been resolved.
Jun 4, 17:53 CEST
Update - A fix has been implemented for this issue and we are monitoring the results.
Jun 4, 15:46 CEST
Update - We are continuing to monitor for any further issues.
Jun 4, 11:07 CEST
Monitoring - We are currently monitoring this, we have identified intermittent issues at 1:15, 1:35, 4:30, 6:45, and 7:45.
Jun 4, 09:17 CEST
Update - The technical teams have confirmed the customer impact; ~3% for Pay Later Slice It and ~8% for Pay Now with Card.
Jun 4, 09:00 CEST
Investigating - We are seeing intermittent issues with the payment method Slice It in the EU and UK. The issue is still being investigated.
Jun 4, 08:38 CEST
Resolved - This incident has been resolved.
Jun 4, 02:01 CEST
Investigating - We are currently investigating this issue.
Jun 4, 02:01 CEST
Jun 3, 2021

No incidents reported.