Klarna Status

All Systems Operational

Klarna App Operational

Klarna Card Operational

Klarna Checkout (KCO) Operational

Klarna Payment Methods (KPM) Operational

Klarna Payments (KP) Operational

Klarna Online Operational

Merchant Portal Operational

Merchant Integration Tools Operational

Merchant Integration Playground Operational

Klarna Files in Transit Operational

SOFORT Operational

BillPay Operational

Open Banking Operational

Settlements App Operational

Customer Service Operational

Post Purchase SDK Operational

developers.klarna.com Operational

Card Payments Operational

Demo services Operational

Klarna Website Operational

Klarna Bank Account Operational

Merchant Payouts Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

SSL Certification Rotation for api.klarna.com Mar 19, 10:00-11:00 CET

On the 19th of March at 10:00 CET, we will perform a routine SSL certificate rotation for api.klarna.com. We do not anticipate any disruption to Klarna services during this time, however our Merchant Support team is available through the contact channels listed on https://klarna.com should merchants have any questions or concerns. We expect this maintenance to be completed by 11:00 CET.
Posted on Feb 16, 17:17 CET

Past Incidents

Mar 5, 2021

No incidents reported today.

Mar 4, 2021

Payment method Slice it in Norway in failing

Resolved - This incident has been resolved. We apologize for the inconvenience.
Mar 4, 20:35 CET

Investigating - Payment method Slice it in Norway has been down from 11:00 CET due to a vender issue with Experian. We apologize for the inconvenience.
Mar 4, 18:16 CET

6.5% of merchants' settlements in NOK currency are experiencing delays

Resolved - Incident is resolved and payments have been sent.
Mar 4, 11:50 CET

Identified - We have found the issue and will send the NOK payments tomorrow. We apologize for the delay.
Mar 3, 17:48 CET

Update - We are continuing to investigate this issue.
Mar 3, 15:52 CET

Update - We are continuing to investigate this issue.
Mar 3, 14:50 CET

Investigating - 6.5% of merchants' settlements in NOK currency might experience a delay in their payouts. This is due to a technical problem that we are currently investigating.
Mar 3, 14:24 CET

Mar 3, 2021

Mar 2, 2021

No incidents reported.

Mar 1, 2021

Disruption to the Klarna Fixed Amount payment method in Sweden

Resolved - This incident has been resolved.
Mar 1, 10:42 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 1, 10:36 CET

Update - We are continuing to investigate this issue.
Mar 1, 10:09 CET

Investigating - We see a degraded performance in the Klarna Fixed Amount payment method, affecting 100% of attempts. All other payment methods are still available as usual.
We are investigating the issue. We apologize for the inconvenience.
Mar 1, 09:55 CET

Feb 28, 2021

Payment method Direct bank transfer in the EU and the UK has degradation since 17:45 CET for 50% of the customers

Resolved - This incident has been resolved.
Feb 28, 18:14 CET

Investigating - We are currently investigating this issue.
Feb 28, 18:01 CET

Feb 27, 2021

No incidents reported.

Feb 26, 2021

Consumers in the US are unable to login to App or authenticate purchases over SMS

Resolved - This incident has been resolved.
Feb 26, 17:37 CET

Investigating - Consumers in the US may not currently receive SMS one-time passcodes. This affects a consumer's ability to log in to the Klarna app and to authenticate purchases over SMS. Existing consumers can log in to the Klarna app using email.
We are currently investigating the cause of this problem.
Feb 26, 14:50 CET

Feb 25, 2021

No incidents reported.

Feb 24, 2021

Due to technical issues it can be difficult to reach our customer/merchant service by chat

Resolved - This incident has been resolved. We apologize for the disruption.
Feb 24, 15:14 CET

Investigating - We are working on solving this issue as soon as possible and apologize for any inconvenience caused in the meantime. We kindly request that you contact us through the phone instead.
Feb 24, 13:13 CET

We are currently experiencing issues with Sofort payments in the EU

Resolved - This incident has been resolved. We apologize for the disruption.
Feb 24, 10:40 CET

Update - Current issues are regarding Direct Bank Transfer for KP (and not all payment methods). We apologize for the inconvenience.
Feb 24, 10:29 CET

Update - We don’t see any more impact on Sofort classic payments. We are still experiencing issues with KP direct bank transfer.
Feb 24, 09:51 CET

Update - We don’t see any more impact on KCO payments.
Feb 24, 09:45 CET

Investigating - This also affects the direct bank transfers of KCO and KP. We apologize for the inconvenience.
Feb 24, 09:38 CET

Consumers cannot authenticate with BankID in Sweden

Resolved - This incident has been resolved. We apologize for the disruption.
Feb 24, 01:05 CET

Investigating - Due to an external issue with BankID, consumers in Sweden are currently unable to login to the Klarna app or authenticate purchases. We apologize for the disruption.
Feb 23, 22:04 CET

Feb 23, 2021

Consumers cannot authenticate with BankID in Sweden

Resolved - Issue has been resolved by BankID. We apologize for the disruption.
Feb 23, 21:21 CET

Update - Due to an external issue with BankID, consumers in Sweden are currently unable to login to the Klarna app or authenticate purchases. We apologize for the disruption.
Feb 23, 20:58 CET

Feb 22, 2021

We are currently having sound quality issues with our telephony system in the EU

Resolved - This incident has been resolved. We apologize for the inconvenience.
Feb 22, 13:05 CET

Investigating - Due to technical issues with our telephony system it might be difficult to reach our consumer or merchant service by phone. We are working on solving this issue as soon as possible and apologize for any inconvenience caused in the meantime. We kindly request that you contact us through the chat instead.
Feb 22, 11:14 CET

Feb 21, 2021

Consumer authentication in Italy

Completed - The scheduled maintenance has been completed.
Feb 21, 13:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 08:30 CET

Scheduled - Our authentication provider in Italy, SCIPAFI, will perform scheduled maintenance between 8:30 and 13:00 CET. During this time consumers may experience authentication delays and may be asked to take additional steps of authenticating themselves while making purchases.
Feb 19, 16:57 CET

Bureau lookup service maintenance in Sweden

Completed - The scheduled maintenance has been completed.
Feb 21, 02:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 23:01 CET

Scheduled - Our lookup provider Creditsafe will perform a scheduled maintenance between 23.00 and 02.00 CET. During this time we might have degraded system availability for purchases made with financing options.
Feb 18, 13:19 CET

Feb 20, 2021

Feb 19, 2021

No incidents reported.