Klarna takes any type of disturbance very seriously, and we want to be as transparent as possible. This status page is updated continuously and subscribing to updates is the best way to stay informed about any issues affecting Klarna’s availability.
DACH and the Netherlands Klarna Checkout purchases
Operational
Integration test environment Nordic, DACH and the Netherlands (testdrive.klarna.com)
Operational
Invoice and part payment (not Klarna Checkout)
?
Operational
Nordics Klarna Checkout purchases
Operational
UK Klarna Checkout purchases
Operational
Order management UK
Operational
Playground integration test environment UK
Operational
Purchases with Klarna Mobil Sweden
Operational
Klarna Online
?
Operational
Merchant Support Telephony System
Operational
Customer Service Telephony System
Operational
Klarna Checkout for In-App Purchases
Operational
Order management Nordic, DACH and the Netherlands
Operational
Resolved -
The issue with KP service in playground environment is resolved.
Aug 16, 17:57 CEST
Investigating -
We are currently experiencing an issue with KP service in the playground environment. We are investigating the issue.
Aug 16, 16:24 CEST
Resolved -
This incident has been resolved.
Aug 15, 12:58 CEST
Investigating -
We are currently experiencing an issue with merchant onboarding in the live environment in EU. We are investigating the issue.
Aug 15, 12:39 CEST
Resolved -
We faced connectivity issues with all bureaus in the EU. This started around 16:40 CEST and lasted for about 50 minutes. We redeployed all our backend services integrated with the bureaus which resolved the issue.
Aug 14, 18:31 CEST
Resolved -
We faced connectivity issues with all bureaus in the EU. This started around 16:40 CEST and lasted for about 50 minutes. We redeployed all our backend services integrated with the bureaus which resolved the issue.
Aug 14, 18:29 CEST
Resolved -
The issue is resolved. We are back to normal operation.
Aug 14, 15:38 CEST
Monitoring -
Issue with authentication for BankID towards all Klarna services is back to normal operation. We will continue monitoring the system.
Aug 13, 11:16 CEST
Update -
We are continuing to work on a fix for this issue.
Aug 13, 10:03 CEST
Identified -
The issue has been intermittently been going up and down during the day and the issue has been identified to be caused by an issue on our BankID provider's side. We are working close with them to resolve the issue as soon as possible. This affects all Klarna services that are using BankID authentication in Sweden.
Aug 12, 22:18 CEST
Monitoring -
The success rate is now increasing for BankID authentication and we are currently monitoring the situation
Aug 12, 15:56 CEST
Investigating -
We are currently experiencing issues with authentication for BankID towards the Klarna App in Sweden.
Aug 12, 12:00 CEST
Resolved -
The issue is resolved. We are back to normal operation.
Aug 6, 15:27 CEST
Update -
We are currently experiencing an issue with Klarna Payment service in the live environment. We are investigating the issue.
Aug 6, 14:32 CEST
Investigating -
We are currently experiencing an issue with Klarna Checkout service in the live environment. We are investigating the issue.
Aug 6, 14:24 CEST