Klarna Status

All Systems Operational

Klarna App Operational

Klarna Card Operational

Klarna Checkout (KCO) Operational

Klarna Payment Methods (KPM) Operational

Klarna Payments (KP) Operational

Klarna Online Operational

Merchant Portal Operational

Merchant Integration Tools Operational

Merchant Integration Playground Operational

Klarna Files in Transit Operational

SOFORT Operational

BillPay Operational

Open Banking Operational

Settlements App Operational

Customer Service Operational

Post Purchase SDK Operational

developers.klarna.com Operational

Card Payments Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

SSL Certification Rotation for api-oc.klarna.com Dec 14, 11:00-12:00 CET

Between 11:00 - 12:00 (CET) on Monday December 14, we will perform a routine SSL certificate rotation for api-oc.klarna.com. We do not anticipate any disruption to Klarna services during this time, however our Merchant Support team are available through the contact channels listed on https://klarna.com should merchants have any questions or concerns.
Posted on Nov 13, 20:16 CET

Past Incidents

Dec 1, 2020

No incidents reported today.

Nov 30, 2020

Disruption to SOFORT API direct bank transfer for consumers using iDEAL in the Netherlands

Resolved - This incident has been resolved. We apologize for any inconvenience caused during this time.
Nov 30, 12:34 CET

Update - We are working with iDEAL to resolve this problem as soon as possible.
Nov 30, 11:28 CET

Update - This incident affects merchants who integrate with Klarna through the API endpoint sofort.com/payment/ideal and does not affect payments made via iDEAL through other Klarna services.
Nov 30, 10:08 CET

Update - We have verified that this problem does not affect Klarna Checkout.
Nov 30, 08:56 CET

Update - We have verified that this problem affects SOFORT.
Nov 30, 08:54 CET

Identified - Consumers in the Netherlands are currently unable to initiate direct bank transfers through the iDEAL platform as a result of an identified technical problem. We are working to resolve this problem as soon as possible and apologize for any inconvenience caused.
Nov 30, 08:31 CET

Nov 29, 2020

No incidents reported.

Nov 28, 2020

Degradation in performance for Klarna Payments through PayBright in Canada

Resolved - The issue has now been resolved on PayBright's side and we have confirmed that the issue has been solved. We apologize for the inconvenience caused.
Nov 28, 00:23 CET

Investigating - We are currently seeing order placement recovering but PayBright are still experiencing degraded performance in Canada.
Nov 28, 00:01 CET

Identified - PayBright has identified the cause of the issue but the issue still remains. We are working closely with PayBright to restore operations as soon as we can.
Nov 27, 21:22 CET

Update - PayBright are actively working on solving the issue on their side and we are continuously monitoring the situation.
Nov 27, 18:44 CET

Investigating - At 16:18 CET Nov 27, Klarna payments in Canada through PayBright started experiencing a degradation in performance. We are currently investigating the situation.

The cause of the issue is performance problems at our partner PayBright.
Nov 27, 17:14 CET

Nov 27, 2020

Degradation in performance for Klarna Payments US for users logging in with phone one time password

Resolved - This incident has been resolved.
Nov 27, 17:08 CET

Update - We are seeing performance improvements since 16:50 CET and we are continuing to monitor the situation.
Nov 27, 16:57 CET

Monitoring - At 16:35 CET Nov 27, Klarna payments service in the US started experiencing a degradation in performance. The cause of the issue is third party suppliers that are experiencing performance problems. We have fallback solutions in place and are able to mitigate some of the performance problems.
Nov 27, 16:54 CET

Nov 26, 2020

Performance degradation for Klarna Payments in EU

Resolved - The issue is fully resolved. We will continue monitor the situation closely throughout the weekend.
Nov 26, 19:55 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 19:28 CET

Update - We have observed a 30% degradation in placed orders within the EU between 17:54 and 18:20 (CET). We are continuing to evaluate the effect of this incident and will provide further updates in due course.
Nov 26, 19:27 CET

Investigating - We are currently investigating the issue and apologize for the inconvenience caused. We will update as soon as we have more information.
Nov 26, 18:51 CET

US Service Disruption

Resolved - Following a period of monitoring, we have verified that the disruption caused by this incident is now resolved. We apologize for any inconvenience caused by this incident.
Nov 26, 10:34 CET

Identified - We are continuing to monitor the widespread disruption to AWS services and the effect that this has for Klarna. We can again confirm no noticeable impact on Klarna’s ability to accept purchases through our APIs or virtual card systems. We will provide a further update prior to 10:30 (CEST).
Nov 26, 08:30 CET

Update - Klarna is still experiencing degraded performance with various features in the Klarna APP.
We have confirmed that there was no noticeable impact on Klarna’s ability to accept purchases through our APIs or virtual card systems.
Next update 26th November, 08:30 CET.
Nov 26, 00:48 CET

Update - Klarna is experiencing degraded performance with various features in the Klarna APP as a result of an AWS service disruption in the US.
We have confirmed that there was no noticeable impact on Klarna’s ability to accept purchases through our APIs or virtual card systems.
We apologize for the inconveniences this causes. Next update 23:30 CET.
Nov 25, 22:21 CET

Update - Klarna is experiencing degraded performance for the Klarna Payments API and various features in the Klarna APP as a result of an AWS service disruption in the US. We apologize for the inconveniences this causes. Next update 21:00 CET
Nov 25, 19:40 CET

Update - We are continuing to investigate this issue.
Nov 25, 19:34 CET

Update - We are continuing to investigate this issue.
Nov 25, 19:18 CET

Investigating - Klarna is experiencing degraded performance for the Klarna Payments API and various features in the Klarna APP as a result of an AWS service disruption in the US. We apologize for the inconveniences this causes. Next update 20:00 CET
Nov 25, 18:44 CET

Nov 25, 2020

Delayed payouts for some UK merchants

Resolved - This incident has been resolved. The affected merchants can expect to receive settlement for the past two days alongside settlement for today’s captured purchases.
We thank you for your patience and apologize for the inconvenience caused.
Nov 25, 13:39 CET

Identified - Some merchants based in the UK might experience a two days delay to their payouts. This is due to an identified technical problem with a provider which is currently being remediated. We apologize for the delay and thank you for your patience.
Nov 25, 10:38 CET

Nov 24, 2020

Some consumers might receive errors during purchasing

Resolved - This incident has been resolved.
Nov 24, 14:05 CET

Identified - The issue has been identified, it affects less than one transaction in 15.000, and a fix is being implemented.
Nov 24, 13:05 CET

Delay to new order notifications

Resolved - This incident has been resolved.
Nov 24, 11:37 CET

Investigating - Merchants will experience a delay receiving notifications regarding new orders placed through Klarna. Pending orders will be propagated automatically upon resolution of this incident. We apologize for the inconvenience caused during this time.
Nov 24, 11:19 CET

Nov 23, 2020

Intermittent access to the Merchant Portal

Resolved - Access to the Merchant Portal has now been restored.
Nov 23, 19:25 CET

Investigating - Merchant Portal has been intermittently inaccessible for merchants in Europe. We are working to restore normal functionality and apologize for the inconvenience caused during this time.
Nov 23, 16:18 CET

Payment initiation failing in the Netherlands

Resolved - This incident has been resolved. We apologize for any inconvenience this may have caused.
Nov 23, 18:07 CET

Investigating - Consumers in the Netherlands can not pay with iDEAL when using an account at Rabobank. We apologize for any inconvenience this may cause.
Nov 23, 16:43 CET

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.