Investigating - We are currently experiencing a degradation of Post Purchase API (using In-App SDK) in multiple regions. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 29, 2023 - 12:34 CEST
Purchase API ? Degraded Performance
Europe Degraded Performance
North America Degraded Performance
Asia Pacific Degraded Performance
Merchant Onboarding ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Operations ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Support ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna App ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Bank Account ? Operational
Europe Operational
Klarna Card Operational
Europe Operational
Open Banking Operational
Europe Operational
North America Operational
Playground - Purchase API Operational
Europe Operational
North America Operational
Asia Pacific Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 31, 2023
Resolved - This incident has been resolved.
Mar 31, 06:54 CEST
Investigating - We are currently experiencing issues with customer support services. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 31, 05:40 CEST
Resolved - This incident has been resolved.
Mar 31, 03:55 CEST
Investigating - We are currently experiencing issues with customer support services. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 31, 02:34 CEST
Mar 30, 2023

No incidents reported.

Mar 29, 2023

Unresolved incident: Klarna Post Purchase API degradation on iOS for multiple regions.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023
Resolved - This incident has been resolved.
Mar 24, 10:06 CET
Investigating - We are currently experiencing issues with the merchant onboarding process in Europe. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 24, 09:20 CET
Mar 23, 2023
Resolved - This incident has been resolved.
Mar 23, 13:31 CET
Investigating - We are currently experiencing visualisation issues with the Integration Guides component of Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 23, 11:52 CET
Resolved - This incident has been resolved.
Mar 23, 11:35 CET
Update - We are continuing to investigate this issue.
Mar 22, 22:45 CET
Investigating - We are currently experiencing issues with the integration for the Klarna payment method (as a direct payment method, not the Klarna payment method within Shopify Payments). If instead of installing the Klarna app in your Shopify store, you get redirect to klarna docs, you can instead:

1. search for the "Klarna" payment method in your Shopify store admin under Settings -> Payments
2. install the "Klarna" app in your store from the "Klarna" payment method
3. click the “Manage” link from the “Klarna” payment method [1], which will redirect you to the Integration Guides app in the Klarna Merchant Portal where you will be able to complete the steps to integrate fully to get Klarna live in your store

We are investigating to find the root cause to get this fixed as soon as possible.

[1] https://docs.klarna.com/platform-solutions/shopify/payments/klarna-payments/#test-mode-custom-app-option-for-testing-in-klarnas-test-environment

Mar 22, 22:43 CET
Mar 22, 2023
Resolved - This incident has been resolved.
Mar 22, 16:08 CET
Update - We are continuing to investigate this issue.
Mar 22, 15:53 CET
Investigating - We are currently experiencing degradation for Disputes in the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 22, 15:44 CET
Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Resolved - This incident has been resolved.
Mar 17, 07:48 CET
Investigating - We are currently experiencing a degradation of Klarna Support for chat in the US since 06:40 CET. Please use mail or phone as an alternative to reach us for support. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 17, 07:36 CET