Klarna Status

All Systems Operational

Klarna App Operational

Klarna Card Operational

Klarna Checkout (KCO) Operational

Klarna Payment Methods (KPM) Operational

Klarna Payments (KP) Frontend Operational

Klarna Payments (KP) Backend Operational

Klarna Online Operational

Merchant Portal Operational

Merchant Integration Tools Operational

Merchant Integration Playground Operational

Klarna Files in Transit Operational

SOFORT Operational

BillPay Operational

Open Banking Operational

Settlements App Operational

Customer Service Operational

Post Purchase SDK Operational

Developers.klarna.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 29, 2020

No incidents reported today.

Jan 28, 2020

No incidents reported.

Jan 27, 2020

Maintenance Affecting the Merchant Portal & Merchant On-Boarding (US)

Completed - The scheduled maintenance has been completed.
Jan 27, 13:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 13:00 CET

Scheduled - On Monday January 27th, merchants in the US will experience a 30 minute period during which it will not be possible to generate API Credentials from the Merchant Portal. Additionally, it will not be possible for new merchants to be on-boarded during this time. US merchants will be affected between 12:00PM - 12:30PM (UTC).
Jan 23, 11:21 CET

Disruption to BankID in Norway

Resolved - BankID in Norway is now fully functional and therefore normal service is restored.
Jan 27, 12:11 CET

Monitoring - Due to an external issue with BankID, customers in Norway who use Telenor are currently unable to login to the Klarna app or authenticate purchases. For more information on the status of the BankID service in Norway, please visit https://www.bankid.no/status/
Jan 27, 11:24 CET

Maintenance Affecting the Merchant Portal & Merchant On-Boarding (EU)

Completed - The scheduled maintenance has been completed.
Jan 27, 06:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 06:00 CET

Scheduled - On Monday January 27th, merchants in the EU will experience a 30 minute period during which it will not be possible to generate API Credentials from the Merchant Portal. Additionally, it will not be possible for new merchants to be on-boarded during this time. EU merchants will be affected by this maintenance between 05:00AM - 05:30AM (UTC).
Jan 23, 11:20 CET

Jan 26, 2020

No incidents reported.

Jan 25, 2020

No incidents reported.

Jan 24, 2020

PDFs unavailable within the Klarna app

Resolved - Our engineers have resolved the problem and it is now possible to download PDFs from within the app again. We thank you for your patience and apologise for the inconvenience caused.
Jan 24, 14:53 CET

Investigating - Customers are currently experiencing difficulties downloading PDFs from within the Klarna app. Our engineers are investigating the issue and we apologise for the inconvenience caused. We will provide further updates as soon as possible.
Jan 24, 13:36 CET

Jan 23, 2020

No incidents reported.

Jan 22, 2020

Problems in Klarna App for EU users

Resolved - This incident has been resolved.
Jan 22, 11:32 CET

Update - Investigation is ongoing. In addition to the previously mentioned problems with the Klarna App users are also unable to see their orders. We realise that this is not convenient for our consumers and we're working as hard as we can to get it resolved in a timely manner. Please bear with us.
Jan 22, 10:51 CET

Investigating - Currently there is an incident preventing EU users from taking settlement actions in the APP. Pay, Snooze and Slice are either unavailable or returns an error. We apologise for the inconvenience this causes and our engineers are working to resolve this as quickly as possible.
Jan 22, 09:56 CET

Jan 21, 2020

Problem for those authenticating with Norwegian BankID

Resolved - The incident for BankID on mobile at Telenor is now corrected and the systems are back in ordinary operation.
Jan 21, 17:05 CET

Investigating - Due to an ongoing incident with Internet provider Telenor there are problems for users who use Norwegian BankID to log onto Klarna.
Telenor and Norwegian BankID are aware of the problem and working to resolve the issue. The incident can be followed at https://www.bankid.no/status/
Jan 21, 15:56 CET

Files-in-Transit (MFT) Inaccessible

Resolved - Our engineers have resolved this problem and normal service is resumed. We thank you for your patience and apologise for the inconvenience caused.
Jan 21, 11:25 CET

Investigating - Merchants will currently experience difficulties connecting to Klarna's files-in-transit service, MFT. Our engineers have identified the issue and are working to fix the problem. We apologise for the inconvenience caused and we will provide further updates as soon as possible.
Jan 21, 11:14 CET

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

Merchant Portal Login Failure

Resolved - This incident has been resolved.
Jan 17, 13:36 CET

Update - The service has stabilised but is still sensitive to traffic spikes. A permanent fix is on its way.
Jan 17, 10:32 CET

Monitoring - A fix has been applied and the service has been stable for the last 2 hours. We are still monitoring the situation.
Jan 16, 17:04 CET

Investigating - Merchants are currently experiencing difficulties logging into the Merchant Portal. Our engineers are investigating the issue and we apologise for the inconvenience caused. We will provide further updates as soon as possible.
Jan 16, 14:17 CET

Problems with phone lines in Sweden and Finland

Resolved - The root caused turned out to be a major malfunction with our provider. They have resolved the issue and service has been returned to norma.
Jan 17, 10:59 CET

Investigating - We are currently having issues with telephony and several of our phone lines in Sweden and Finland are unreachable. We are investigating the cause for this and working to resolve the situation as quickly as possible. We apologise for the inconvenience caused and ask that you kindly reach out to us via different channels for the duration.
Jan 17, 10:30 CET

Jan 16, 2020

Service degradation for Order activation with Klarna Online

Resolved - This issue has been resolved since 2020-01-15 12:30. We are sorry about the disturbance and thanks for your patient.
Jan 16, 14:14 CET

Identified - We will soon deploy a fix for the issue. The fix will force all users to logout from their current sessions. You need to manually login again. We are sorry about the inconvenience.
Jan 15, 11:32 CET

Investigating - Users using merchants.klarna.com to activate orders are affected by this issue. Our engineering team is investigating. We are sorry about the disturbance.
Jan 15, 08:50 CET