Klarna Status

Klarna Open Banking degradation for Chase customers in the US

Update - We are working on a solution and negotiating with our external provider to continue using Chase's connection.
May 12, 14:09 CEST

Identified - The issue is only affecting customers using Chase. We are working to restore the service as soon as possible.
Mar 29, 08:54 CEST

Update - We are continuing to investigate this issue.
Mar 25, 14:16 CET

Investigating - We are currently experiencing issues with Klarna open banking in the US. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 25, 14:06 CET

Purchase API Operational

Europe Operational

North America Operational

Asia Pacific Operational

Merchant Onboarding Operational

Europe Operational

North America Operational

Asia Pacific Operational

Merchant Operations Operational

Europe Operational

North America Operational

Asia Pacific Operational

Support Operational

Europe Operational

North America Operational

Asia Pacific Operational

Klarna App Operational

Europe Operational

North America Operational

Asia Pacific Operational

Klarna Bank Account Operational

Europe Operational

Klarna Card Operational

Europe Operational

Open Banking Degraded Performance

Europe Operational

North America Degraded Performance

Playground - Purchase API Operational

Europe Operational

North America Operational

Asia Pacific Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 25, 2022

No incidents reported today.

May 24, 2022

An unknown number of merchants in Norway may experience degradation in Pay with Invoice

Resolved - This incident has been resolved.
May 24, 13:31 CEST

Investigating - We are currently investigating this issue.
May 23, 15:52 CEST

Merchant support degradation

Resolved - This incident has been resolved.
May 24, 11:21 CEST

Investigating - We are currently experiencing degradation of Klarna Merchant Support via Freaschat in FI since . Please use mail as an alternative to reach us for support. We are working to restore the service as soon as possible. Thank you for your patience.
May 24, 09:43 CEST

May 23, 2022

iDEAL reports an outage for transactions with ABN_AMRO in the Netherlands

Resolved - This incident has been resolved.
May 23, 17:25 CEST

Update - We are continuing to monitor for any further issues.
May 23, 13:23 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 13:23 CEST

Investigating - Consumers in the Netherlands are unable to pay by iDEAL using ABN_AMRO. iDEAL is investigating.
May 23, 13:16 CEST

iDEAL reports an outage for transactions with ABN_AMRO in the Netherlands

Resolved - This incident has been resolved.
May 23, 12:29 CEST

Investigating - Consumers in the Netherlands are unable to pay by iDEAL using ABN_AMRO. iDEAL is investigating.
May 23, 09:59 CEST

May 22, 2022

Klarna purchase flow degradation

Resolved - This incident has been resolved.
May 22, 22:30 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 22:06 CEST

Investigating - We are currently experiencing issues with the purchase flow Klarna Payments, Klarna Checkout, and Klarna Shopping, across all payment methods in Germany, Finland, and Norway. We are working to restore the service as soon as possible. Thank you for your patience
May 22, 21:52 CEST

May 21, 2022

No incidents reported.

May 20, 2022

Merchant support service degradation

Resolved - This incident has been resolved.
May 20, 15:12 CEST

Investigating - We are currently experiencing a degradation of Klarna Support via chat in Sweden. Please use mail or phone as an alternative to reach us for support. We are working to restore the service as soon as possible. Thank you for your patience.
May 20, 14:57 CEST

Klarna App degradation in Poland

Resolved - This incident has been resolved.
May 20, 12:27 CEST

Investigating - We are currently experiencing issues with the payment method P24 in Klarna App in Poland. We are working to restore the service as soon as possible. Thank you for your patience.
May 20, 11:42 CEST

May 19, 2022

Direct bank transfer in the EU and US has degradation for ~60% of customers

Resolved - This incident has been resolved.
May 19, 10:34 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 10:20 CEST

Investigating - We are currently experiencing a ~60% degradation of the Direct Bank Transfer payment method in the EU and US. We are working to restore the service as soon as possible. Thank you for your patience.
May 19, 10:18 CEST

May 18, 2022

Customer support service degradation

Resolved - This incident has been resolved.
May 18, 03:51 CEST

Investigating - We are currently experiencing degradation of Klarna Support via chat in Australia. Please use mail or phone as an alternative to reach us for support. We are working to restore the service as soon as possible. Thank you for your patience
May 18, 03:11 CEST

May 17, 2022

No incidents reported.

May 16, 2022

Outage Impact Several Klarna Systems

Resolved - This incident has been resolved.
May 16, 20:09 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 19:49 CEST

Investigating - We are currently investigating an outage impacting multiple Klarna systems. This appears to be related to a major outage at AWS and they are investigating.
May 16, 19:24 CEST

Settlements App degradation

Resolved - This incident has been resolved.
May 16, 19:33 CEST

Investigating - We are currently experiencing issues with the Settlements App in Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.
May 16, 18:38 CEST

iDeal payments with ING in Netherland has degradation

Resolved - This incident has been resolved.
May 16, 11:42 CEST

Investigating - We are currently experiencing degradation of iDeal payments with ING in the Netherlands. We are working to restore the service as soon as possible. Thank you for your patience.
May 16, 10:35 CEST

Merchant Portal degradation for UK merchants

Resolved - This incident has been resolved.
May 16, 11:21 CEST

Investigating - We are currently experiencing a degradation of Merchant Portal for the UK, merchants are currently unable to create support tickets. We are working to restore the service as soon as possible. Thank you for your patience.
May 16, 09:47 CEST

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

Merchant payouts delayed for GBP

Resolved - This incident has been resolved.
May 13, 17:24 CEST

Update - We are still investigating the issue with our third-party provider. We apologize for any inconvenience caused during this time.
May 10, 18:09 CEST

Investigating - We are still investigating the issue with our third-party provider. We apologize for any inconvenience caused during this time.
May 6, 13:03 CEST

Identified - Merchants being settled in GBP may experience a one-day delay in payouts. We are working to restore the payments as soon as possible. Thank you for your patience.
May 3, 19:12 CEST

Klarna Card degradation

Resolved - This incident has been resolved.
May 13, 12:10 CEST

Identified - The issue has been identified and a fix is being implemented.
May 13, 11:35 CEST

Investigating - We are currently experiencing issues with Klarna Card in the EU . We are working to restore the service as soon as possible. Thank you for your patience.
May 13, 10:31 CEST

BankID in Norway reports low success rate

Resolved - This incident has been resolved.
May 13, 01:43 CEST

Investigating - Klarna App login and purchase authentication in Norway is degraded due to BankID outage. BankID is investigating.
May 13, 00:46 CEST

May 12, 2022

Merchant payouts delayed for SEK in Sweden

Resolved - This incident has been resolved.
May 12, 13:38 CEST

Investigating - Merchants being settled in SEK in Sweden may experience a one-day delay in payouts due to issues with our third-party provider. We are working to restore the payments as soon as possible. Thank you for your patience.
May 11, 10:42 CEST

Klarna Authentication degradation in the EU

Resolved - This incident has been resolved.
May 12, 13:04 CEST

Monitoring - We are seeing recovery and will monitor for a while.
May 12, 13:00 CEST

Identified - We are currently experiencing issues with Authentication in the EU. This impacts purchase authentication as well as Klarna App login. We are working to restore the service as soon as possible. Thank you for your patience.
May 12, 12:49 CEST

May 11, 2022

Multiple payment methods in Europe has intermittent degradation since 13:58

Resolved - This incident has been resolved.
May 11, 15:33 CEST

Investigating - We are currently experiencing intermittent degradation of multiple payments since 13:58 in Europe. We are working to restore the service as soon as possible. Thank you for your patience.
May 11, 14:29 CEST

Consumers in Germany are currently unable to perform Videoident

Resolved - This incident has been resolved.
May 11, 10:01 CEST

Update - We have now reenabled VideoIdent and we are continuing with the investigation.
May 6, 13:40 CEST

Identified - We are working on restoring the service, meanwhile please use KlarnaIdent when possible.
May 6, 00:02 CEST