Klarna Status

BankID in Norway reports an outage for Telia customers

Investigating - Klarna App login conversion and purchase authentication in Norway is degraded due to BankID outage for Telia customers. BankID is investigating.
Jan 19, 09:58 CET

Purchase API Degraded Performance

Europe Degraded Performance

North America Operational

Asia Pacific Operational

Merchant Onboarding Operational

Europe Operational

North America Operational

Asia Pacific Operational

Merchant Operations Operational

Europe Operational

North America Operational

Asia Pacific Operational

Support Operational

Europe Operational

North America Operational

Asia Pacific Operational

Klarna App Degraded Performance

Europe Degraded Performance

North America Operational

Asia Pacific Operational

Klarna Bank Account Operational

Europe Operational

Klarna Card Operational

Europe Operational

Open Banking Operational

Europe Operational

Playground - Purchase API Operational

Europe Operational

North America Operational

Asia Pacific Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

SSL Certification Rotation for api.klarna.com and api-na.klarna.com Jan 26, 10:00-12:00 CET

Between 10:00 - 12:00 (CET) on January 26, we will perform a routine SSL certificate rotation for api.klarna.com and api-na.klarna.com. We do not anticipate any disruption to Klarna services during this time, however, our Merchant Support team is available through the contact channels listed on https://klarna.com should merchants have any questions or concerns.
Posted on Dec 23, 14:20 CET

Past Incidents

Jan 19, 2022

Unresolved incident: BankID in Norway reports an outage for Telia customers.

Jan 18, 2022

Merchant Portal degradation

Resolved - This incident has been resolved.
Jan 18, 13:56 CET

Update - We are continuing to work on a fix for this issue.
Jan 18, 13:13 CET

Identified - Merchants won't be able to see total amount of disputes in Disputes App. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 18, 13:05 CET

Customers in the EU cannot create/update physical & virtual cards or retrieve card information due to a 3rd party issue.

Resolved - This incident has been resolved.
Jan 18, 00:23 CET

Identified - 3rd Party has identified an issue with their service and will provide updates as the incident continues.
Jan 17, 23:37 CET

Investigating - We are currently investigating this issue.
Jan 17, 23:20 CET

Jan 17, 2022

Klarna Savings Account degradation

Resolved - This incident has been resolved.
Jan 17, 10:22 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 17, 10:17 CET

Investigating - We are currently experiencing issues with Klarna Savings Account in Germany and Sweden. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 17, 10:13 CET

Jan 16, 2022

No incidents reported.

Jan 15, 2022

~65% of consumers in the US are unable to login to the Klarna App or authenticate purchases over SMS

Resolved - This incident has been resolved.
Jan 15, 09:08 CET

Identified - We are still experiencing delayed message delivery on the carrier side, login and purchase authentication using SMS one-time code is currently degraded. Existing consumers can log in to the Klarna app using email.
Jan 15, 06:18 CET

Investigating - Due to delayed message delivery on the carrier side, login and purchase authentication using SMS one-time code is currently degraded. Existing consumers can log in to the Klarna app using email.
Jan 15, 04:36 CET

Jan 14, 2022

No incidents reported.

Jan 13, 2022

BankID in Norway reports low success rate

Resolved - This incident has been resolved.
Jan 13, 14:27 CET

Update - We are continuing to investigate this issue.
Jan 13, 13:09 CET

Investigating - Klarna App login and purchase authentication in Norway is degraded due to BankID outage. BankID is investigating.
Jan 13, 08:50 CET

Jan 12, 2022

Merchant Portal Playground degradation

Resolved - This incident has been resolved.
Jan 12, 11:22 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 11:20 CET

Investigating - We are currently experiencing issues with the Merchant Portal Playground, signing up for a new test account is currently showing a degradation. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 12, 10:29 CET

Jan 11, 2022

Klarna App degradation

Resolved - This incident has been resolved.
Jan 11, 11:57 CET

Investigating - We are currently experiencing a degradation of term loan payment plans in Klarna App in the US since 10:45 CET. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 11, 11:05 CET

Merchant Portal Playground degradation

Resolved - This incident has been resolved.
Jan 11, 03:56 CET

Investigating - We are currently experiencing issues with Merchant Portal Playground in North America and Asia Pacific. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 11, 02:51 CET

Jan 10, 2022

Klarna App degradation

Resolved - This incident has been resolved.
Jan 10, 17:04 CET

Investigating - We are currently experiencing a ~85% degradation of term loan payment plan in Klarna App in the US since 15:07 CET. Customers might not be able to pay their debts currently or see their payment plans. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 10, 16:00 CET

Klarna App degradation

Resolved - This incident has been resolved.
Jan 10, 16:44 CET

Investigating - We are currently experiencing issues with the Autopay in Klarna App in the US. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 10, 16:08 CET

Klarna Purchase API degradation in Australia and New Zealand

Resolved - This incident has been resolved.
Jan 10, 15:43 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 15:31 CET

Investigating - We are currently experiencing issues with Klarna Purchase API in Australia and New Zealand. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 10, 15:27 CET

Swish payment degradation in Sweden

Resolved - This incident has been resolved.
Jan 10, 11:06 CET

Monitoring - The disturbance seems to have recovered for now. We will continue to monitor for a while.
Jan 10, 10:15 CET

Update - We are currently experiencing degradation with Swish Payments in Sweden. Swish is aware of the disturbance, and we are monitoring the situation. https://www.swish.nu/operating-info
Jan 10, 08:29 CET

Identified - We are currently experiencing degradation with Swish Payments in Sweden. Swish is aware of the disturbance, and we are monitoring the situation. https://www.swish.nu/operating-info
Jan 10, 07:51 CET

Klarna Card degradation

Resolved - This incident has been resolved.
Jan 10, 10:29 CET

Monitoring - We are seeing services restored from 08:31, we will keep monitoring the issue.
Jan 10, 08:42 CET

Investigating - We are currently experiencing issues with Klarna Card. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 10, 08:26 CET

Customer support service degradation

Resolved - This incident has been resolved.
Jan 10, 10:07 CET

Investigating - We are currently experiencing a degradation of Klarna Support via phone in the EU since ~09:00 CET. Please use mail or chat as an alternative to reach us for support. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 10, 09:25 CET

Klarna Card degradation

Resolved - This incident has been resolved.
Jan 10, 08:11 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 08:10 CET

Update - We are continuing to investigate this issue.
Jan 10, 05:25 CET

Update - We are continuing to investigate this issue.
Jan 10, 04:08 CET

Investigating - We are currently experiencing issues with Klarna Card. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 10, 04:08 CET

Jan 9, 2022

No incidents reported.

Jan 8, 2022

Degradation of Swish payments for Sweden and Sofort payments for Europe

Resolved - This incident has been resolved.
Jan 8, 01:52 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 01:39 CET

Investigating - We experience degradation of Swish Payments in Sweden and Sofort in Europe. We are currently working on finding a solution.
Jan 8, 01:37 CET

Jan 7, 2022

No incidents reported.

Jan 6, 2022

Pay Later in Germany and Austria has degradation since ~08:00 CET for ~1% of customers

Resolved - This incident has been resolved.
Jan 6, 08:03 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 6, 07:54 CET

Investigating - We are currently experiencing ~1% degradation of Pay Later since ~08:00 CET in Germany and Austria. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 5, 12:45 CET

Merchant Portal degradation

Resolved - This incident has been resolved.
Jan 6, 05:53 CET

Investigating - We are currently experiencing issues with Merchant Portal in Asia Pacific. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 6, 05:28 CET

Merchant Portal degradation

Resolved - This incident has been resolved.
Jan 6, 02:08 CET

Identified - The issue has been identified and a fix is being implemented.
Jan 6, 01:10 CET

Investigating - We are currently experiencing issues with the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 5, 22:34 CET

Jan 5, 2022

Merchant Playground degradation for Canada

Resolved - This incident has been resolved.
Jan 5, 00:38 CET

Investigating - We are currently experiencing issues with Merchant Playground in Canada. We are working to restore the service as soon as possible. Thank you for your patience.
Jan 4, 21:18 CET