Partially Degraded Service
Klarna App Degraded Performance
Klarna Card Operational
Klarna Checkout (KCO) Operational
Klarna Payment Methods (KPM) ? Operational
Klarna Payments (KP) Frontend Operational
Klarna Payments (KP) Backend Operational
Klarna Online ? Operational
Merchant Portal ? Operational
Merchant Integration Tools ? Operational
Merchant Integration Playground ? Operational
Klarna Files in Transit ? Operational
SOFORT ? Operational
BillPay ? Operational
Open Banking ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 22, 2019

No incidents reported today.

Jul 21, 2019

No incidents reported.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

No incidents reported.

Jul 18, 2019
Resolved - The issue is been resolved and everything is back to normal.
Jul 18, 11:50 CEST
Investigating - We are aware that updates to European merchant configurations have not been applied since approximately 19:00 yesterday (Wednesday 17th July). We apologise for the inconvenience caused and will provide an update as soon as possible.
Jul 18, 10:14 CEST
Postmortem - Read details
Jul 18, 16:23 CEST
Resolved - The issue is been resolved and everything is back to normal.
The issue was resolved at 10:40 today (Thursday 18th July)
Jul 18, 11:27 CEST
Identified - Since around 10:00 today (Thursday 18th July), shoppers are experiencing significant issues making purchases from merchants in the US and Europe. The issue has been identified and we are working to fix it as soon as possible. We are very sorry for the inconvenience caused and will share further updates as soon as possible.
Jul 18, 10:56 CEST
Jul 17, 2019

No incidents reported.

Jul 16, 2019
Resolved - This incident has been resolved.
Jul 16, 18:20 CEST
Investigating - Due to an ongoing issue with one of our internal systems customers are currently unable to see their purchases in the app. We are aware of the issue and are working as hard as we can to resolve it.
Jul 16, 17:54 CEST
Jul 15, 2019
Resolved - This incident has been resolved.
Jul 15, 16:06 CEST
Update - Merchant Portal EU Production is back online.
Jul 15, 16:05 CEST
Investigating - Keycloak EU production down.
Jul 15, 15:11 CEST
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019
Resolved - The third party provider has just confirmed the end of the incident. Also from our side is it resolved.
Jul 10, 17:53 CEST
Update - We are continuing to investigate this issue.
Jul 10, 13:43 CEST
Investigating - Due to an incident at a third party provider we are currently having problems affecting consumers in Norway who may not be able to make new purchases. This is being worked on but there is so far no estimate as to how long it's going to take to solve. We apologise for the inconvenience this may cause.
Jul 10, 13:38 CEST
Resolved - The chat is now working as intended again. The incident is resolved.
Jul 10, 17:41 CEST
Update - We are continuing to investigate this issue.
Jul 10, 14:42 CEST
Investigating - There is currently a problem with the customer support chat function on the web which causes the messages from our customer support agents to not be shown to the customer unless the page is manually refreshed. We are investigating this and apologise for the inconvenience in the meantime.
If you're affected by this issue, the temporary solution until this has been solved is to manually refresh your page.
Jul 10, 14:42 CEST
Jul 9, 2019
Resolved - The situation is not a classical incident but a viewing difficulty. The raised issue can, therefore, be considered as resolved.
Jul 9, 14:04 CEST
Investigating - We are currently experiencing an issue with our app. Customers with more than only one account might not be able to see their correct account.
We are working on this and we will send further information as soon as possible.
Jul 5, 22:36 CEST
Resolved - This incident has been resolved.
Jul 9, 14:01 CEST
Investigating - Due to an incident at a third party provider users with Norwegian Bank ID are currently unable to authenticate towards Klarna. The problem is being investigated and we hope to have functionality returned as soon as possible. We apologise for any inconveniences this may cause.
Jul 9, 10:47 CEST
Jul 8, 2019
Resolved - We can confirm, the failing calls, and with them the lower acceptance rate, have had their origin in performance issues with the respective credit bureau.
Now, we are back to normal and apologize for any inconveniences.
Jul 8, 11:21 CEST
Update - We are still investigating indications of lower acceptance rates for the UK market.
Jul 8, 10:24 CEST
Update - We are continuing to investigate this issue.
Jul 7, 22:36 CEST
Investigating - We are currently investigating indications of lower acceptance rates for the UK market.
Jul 7, 22:31 CEST