All Systems Operational
Purchase API ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Onboarding ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Operations ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Support ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna App ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Bank Account ? Operational
Europe Operational
Klarna Card Operational
Europe Operational
Open Banking Operational
Europe Operational
Playground - Purchase API Operational
Europe Operational
North America Operational
Asia Pacific Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SSL Certification Rotation for api-oc.klarna.com Dec 16, 10:00-11:00 CET
Between 10:00 - 11:00 (CET) on December 16, we will perform a routine SSL certificate rotation for api-oc.klarna.com. We do not anticipate any disruption to Klarna services during this time, however, our Merchant Support team is available through the contact channels listed on https://klarna.com should merchants have any questions or concerns.
Posted on Nov 25, 01:30 CET
Past Incidents
Dec 1, 2021
Merchant Portal degradation
Resolved - This incident has been resolved.
Dec 1, 12:15 CET
Investigating - We are currently experiencing issues with the orders search function in the Merchant Portal in the EU. We are working to restore the service as soon as possible. Thank you for your patience.
Dec 1, 11:50 CET
Nov 30, 2021
BankId in Finland has a degradation
Resolved - This incident has been resolved. We apologize for the inconvenience.
Nov 30, 18:22 CET
Investigating - We are currently experiencing a degradation of BankId in Finland. This is due to a 3rd party and the status can be found here: https://developer.signicat.com/enterprise/status/. They are working to restore the service as soon as possible. Thank you for your patience.
Nov 30, 15:08 CET
Swish payments Sweden degradation
Resolved - This incident has been resolved.
Nov 30, 16:20 CET
Monitoring - It is recovered and we continue monitoring.
Nov 30, 15:10 CET
Investigating - We experience degradation with Swish Payments in Sweden. We are currently monitoring.
Nov 30, 14:42 CET
Payments are failing with Rabobank bank in the Netherlands through iDEAL
Resolved - This incident has been resolved.
Nov 30, 15:50 CET
Update - We are still monitoring.
Nov 30, 14:29 CET
Update - We continue to monitor the issue.
Nov 30, 13:11 CET
Investigating - We have noticed an issue with iDeal payments with Rabobank. We are currently monitoring.
Nov 30, 11:40 CET
Partial outage with BankID Norway
Resolved - This incident has been resolved.
Nov 30, 14:51 CET
Update - We continue to monitor BankID.
Nov 30, 14:28 CET
Investigating - BankID is currently having issues impacting the Klarna app login and purchase authentication in Norway.
Nov 30, 13:26 CET
Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021
Degradation of VideoIdent in Germany
Resolved - This incident has been resolved.
Nov 27, 10:52 CET
Investigating - This incident is affecting ~25% of the requests, however, any customer can retry until it works.
We are working on restoring the service, meanwhile please use KlarnaIdent when possible.
Nov 27, 09:35 CET
Credit Card Transactions are failing due to third-party payment provider experiencing issues in the EU
Resolved - This incident has been resolved.
Nov 27, 10:48 CET
Investigating - 3% of credit card transactions are failing due to a third-party payment provider issue. We are contacting the third-party payment provider and monitoring the system.
Nov 27, 03:56 CET
Nov 26, 2021
Credit Card Transactions are failing due to third-party payment provider experiencing issues
Resolved - This incident has been resolved.
Nov 26, 21:45 CET
Monitoring - Currently affecting only 3% of credit card transactions. Teams are monitoring the status of the third-party payment provider.
Nov 26, 20:06 CET
Investigating - We are currently experiencing issues with credit card transactions failing. A Third-party payment provider is currently experiencing issues.
Nov 26, 19:42 CET
BankId in Finland has a degradation
Resolved - This incident has been resolved.
Nov 26, 11:21 CET
Identified - We are currently experiencing a degradation of BankId in Finland. This is due to a 3rd party and the status can be found here: https://status.signicat.com/. They are working to restore the service as soon as possible. Thank you for your patience.
Nov 26, 10:00 CET
Nov 25, 2021
Klarna Card signup degradation in the UK
Resolved - This incident has been resolved.
Nov 25, 12:29 CET
Investigating - We are currently experiencing issues with Klarna Card signup in the UK. We are working to restore the service as soon as possible. Thank you for your patience.
Nov 25, 10:19 CET
Swish payments in Sweden has degradation since 08:28 for customers
Resolved - This incident has been resolved.
Nov 25, 09:04 CET
Monitoring - Swish seems to be recovered, we are currently monitoring.
Nov 25, 09:02 CET
Investigating - We are currently experiencing a degradation of Swish payments since 08:28 in Sweden. We are working to restore the service as soon as possible. Thank you for your patience.
Nov 25, 08:59 CET
Nov 24, 2021

No incidents reported.

Nov 23, 2021
Issues with videoident in Germany
Resolved - This incident has been resolved.
Nov 23, 12:12 CET
Monitoring - We continue monitoring the recovery. Klarna Card customers are currently not impacted, since they can use Klarna Ident for strong customer authentication.
Nov 23, 11:20 CET
Identified - The status page for the 3rd party can be found here https://status.idnow.de/. This impacts Klarna Card sign-up in Germany. In the meanwhile, customers can use Klarna Ident for identification.
Nov 23, 10:04 CET
Nov 22, 2021
BankID Norway low success rate
Resolved - This incident has been resolved.
Nov 22, 16:52 CET
Update - We can still see a bit lower conversion rates in Norway. We continue monitoring and are also investigating the reason on our side.
Nov 22, 15:47 CET
Monitoring - BankID has now resolved their status. We can see recovery but will continue monitoring for a while.
Nov 22, 13:39 CET
Identified - Based on BankID's status page https://www.bankid.no/status/ they are currently having issues impacting the Klarna app login and purchase authentication in Norway.
Nov 22, 11:01 CET
Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021
Customer service delays due to issues with internal tooling
Resolved - This incident has been resolved. We apologize for the inconvenience.
Nov 19, 15:18 CET
Identified - We are currently experiencing issues with an internal tool and that is impacting customer service's ability to support our customers. The issue has been identified and we are currently working on a fix.
Nov 19, 15:02 CET
Delayed display of log messages for Merchant Portal Logs application users
Resolved - This incident has been resolved.
Nov 19, 09:28 CET
Investigating - We are currently investigating this issue.
Nov 18, 18:04 CET
Nov 18, 2021
We are currently experiencing issues with Klarna purchase API.
Resolved - This incident has been resolved. We saw an issue that affected less than 1% of requests in the EU. We will continue closely monitoring.
Nov 18, 15:09 CET
Investigating - We are working to restore the service as soon as possible. We can see recovery, but continue monitoring.
Nov 18, 14:53 CET
The Settlements App is currently unavailable in eu-production
Resolved - This incident has been resolved.
Nov 18, 14:57 CET
Identified - We have identified the issue and are currently working on a fix.
Nov 18, 14:32 CET
On-site Messaging degraded performance
Resolved - This incident has been resolved.
Nov 18, 11:38 CET
Investigating - We are currently investigating the issue.
Nov 18, 11:15 CET
BankID in Norway reports an outage for Telenor customers
Resolved - This incident has been resolved.
Nov 18, 08:49 CET
Identified - Klarna App login conversion and purchase authentication in Norway is degraded due to bankID outage.
Nov 18, 08:09 CET
Nov 17, 2021
Klarna Playground - Purchase API degradation
Resolved - This incident has been resolved.
Nov 17, 12:58 CET
Investigating - We are currently experiencing issues with Klarna Payment API in our playground environment. We are working to restore the service as soon as possible. Thank you for your patience.
Nov 17, 12:39 CET
Consumers in Belgium may have trouble paying invoices in the Klarna App
Resolved - This incident has been resolved.
Nov 17, 11:47 CET
Identified - This is caused by a 3rd party provider and more information regarding the status can be found here: https://status.mollie.com/incidents/1qv0qqcgksx7
Nov 17, 11:10 CET
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