Klarna Status

All Systems Operational

Klarna App Operational

Klarna Card Operational

Klarna Checkout (KCO) Operational

Klarna Payment Methods (KPM) Operational

Klarna Payments (KP) Operational

Klarna Online Operational

Merchant Portal Operational

Merchant Integration Tools Operational

Merchant Integration Playground Operational

Klarna Files in Transit Operational

SOFORT Operational

BillPay Operational

Open Banking Operational

Settlements App Operational

Customer Service Operational

Post Purchase SDK Operational

developers.klarna.com Operational

Card Payments Operational

Demo services Operational

Klarna Website Operational

Klarna Bank Account Operational

Merchant Payouts Operational

Hosted Payment Page (HPP) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 26, 2021

No incidents reported today.

Oct 25, 2021

Consumers cannot authenticate with BankID in Norway

Resolved - This incident has been resolved.
Oct 25, 12:26 CEST

Identified - BankID Norway has ongoing maintenance scheduled until the 26th of October. For more information on the status of the BankID service, please visit https://www.bankid.no/status/
Oct 25, 10:35 CEST

Investigating - Due to an external issue with BankID, consumers in Norway are currently unable to log in to the Klarna app or authenticate purchases.
Oct 25, 09:47 CEST

Oct 24, 2021

We are currently having issues with purchase visualizations in the Klarna App EU

Resolved - This incident has been resolved. We apologize for any inconvenience caused.
Oct 24, 21:54 CEST

Identified - The issue has been identified and we are working on restoring services as soon as possible.
Oct 24, 21:41 CEST

We are currently having issues with purchase visualization in the Klarna App EU

Resolved - A fix has been implemented and the incident has been resolved. We saw issues in several purchase visualization functions in the Klarna App EU.
Oct 24, 10:08 CEST

Investigating - We are currently investigating.
Oct 24, 09:50 CEST

Oct 23, 2021

No incidents reported.

Oct 22, 2021

Merchant settlement reports will be delayed for today in the EU and US

Resolved - This incident has been resolved. The reports are now available for the merchants in the EU also.
Oct 22, 14:38 CEST

Update - We have now generated all the reports for merchants in the US. We continue working on sending the reports to the EU merchants.
Oct 22, 12:11 CEST

Identified - The issue has been identified, and we are currently working on sending the reports. We expect all the reports to be sent by the end of today.
Oct 22, 11:33 CEST

Update - This does not impact the payouts. The payouts will be made on time, and as expected. We continue working on sending the reports.
Oct 22, 10:35 CEST

Investigating - We apologize for the inconvenience and will send the reports as soon as possible.
Oct 22, 10:03 CEST

Oct 21, 2021

Settlement report delivery to SFTP is delayed

Resolved - This incident has been resolved.
Oct 21, 16:08 CEST

Update - We are continuing to investigate this issue.
Oct 21, 14:06 CEST

Update - We are continuing to investigate this issue.
Oct 21, 12:58 CEST

Investigating - Merchants can still access their settlement reports via the merchant portal and api. Custom report generation will also be delayed.
Oct 21, 11:26 CEST

Direct bank transfer currently not working in EU playground

Resolved - This incident has been resolved.
Oct 21, 12:18 CEST

Update - We are continuing to work on a fix for this issue.
Oct 21, 12:04 CEST

Identified - The issue has been identified and technical teams are working on mitigations.
Oct 21, 12:03 CEST

Investigating - We are currently investigating this issue.
Oct 21, 11:47 CEST

Consumers cannot authenticate with BankID in Norway

Resolved - This incident has been resolved.
Oct 21, 11:22 CEST

Investigating - Due to a planned maintenance on BankID's side, consumers in Norway are currently unable to login to the Klarna app or authenticate purchases. For more information on the status of the BankID service, please visit https://www.bankid.no/status/
Oct 21, 02:22 CEST

Oct 20, 2021

Payment method Direct Bank Transfer has downtime since 11:48 for all Klarna customers

Resolved - This incident has been resolved.
Oct 20, 13:11 CEST

Update - This incident impacts only Klarna Payments. Direct Bank Transfer in Klarna Checkout and Sofort is working as expected. We continue working on a fix.
Oct 20, 13:03 CEST

Identified - Consumers are unable to initiate direct bank transfers using Klarna Payments. We have identified the cause of this problem and are working to resolve it as soon as possible.
Oct 20, 12:35 CEST

Investigating - We are currently investigating this issue.
Oct 20, 12:13 CEST

Oct 19, 2021

Issues using one-time card in the UK

Resolved - We investigated the possible issue, and we had a few errors in creating or using a one-time card between at around 12pm today. The incident has been resolved.
Oct 19, 14:57 CEST

Investigating - We are currently investigating the issue with using one-time cards in the UK.
Oct 19, 14:11 CEST

We are currently experiencing issues with https://docs.klarna.com/

Resolved - This incident has been resolved, and the site is working again.
Oct 19, 09:43 CEST

Identified - The issue has been identified and we are working on resolving it. Some of the pages on https://docs.klarna.com/ return with "page not found" currently. We ask you to try again later today.
Oct 19, 09:05 CEST

Oct 18, 2021

Merchant Portal is down

Resolved - Our engineers have resolved this problem and normal service is resumed. We thank you for your patience and apologize for the inconvenience caused. If you encounter any further trouble in relation to Merchant Portal or Klarna Online, please reach out to your technical account manager for further assistance.
Oct 18, 19:20 CEST

Update - Merchants in the EU are currently experiencing difficulties using Merchant Portal and Klarna Online. Our engineers are investigating the issue and we apologize for the inconvenience caused. We will provide further updates as soon as possible.
Oct 18, 18:55 CEST

Investigating - Merchants in the EU are currently experiencing difficulties using Merchant Portal. Our engineers are investigating the issue and we apologize for the inconvenience caused. We will provide further updates as soon as possible.
Oct 18, 18:49 CEST

Issues with 3D Secure (3DS) authentication in Australia and New Zealand which affects consumers' ability to make card payments using One-Time Cards

Resolved - We have investigated the possible issue with One-Time cards and everything seems to work as expected. We haven't seen a drop in success rate and the product seems to be working as expected.
Oct 18, 11:44 CEST

Investigating - Some consumers may currently be unable to pay using One-Time Cards. We are currently investigating this issue and apologize for any inconvenience caused.
Oct 18, 09:14 CEST

We are currently having issues affecting our direct payment methods in the EU

Resolved - This incident has been resolved.
Oct 18, 10:02 CEST

Monitoring - We see recovery but will monitor for a while.
Oct 18, 09:57 CEST

Investigating - We are currently investigating the issue. We can see a degradation of Swish, direct bank transfer and Sofort payments in the EU.
Oct 18, 09:36 CEST

Oct 17, 2021

We are currently experiencing issues with external credit service in Norway

Resolved - This incident has been resolved. The incident impacted in total <14% of the requests between 08:29 - 10:45 a.m. CEST. We apologize for any inconvenience caused.
Oct 17, 11:03 CEST

Update - Payment method Pay Later and Slice It has degradation for ~16% of the customers. We are continuing to investigate this issue.
Oct 17, 10:20 CEST

Investigating - The issue impacts consumers' ability to place purchases in Norway with Pay Later and Slice It. The issue has started at 08:29 a.m. CET. We are currently investigating this issue and apologize for any inconvenience caused.
Oct 17, 10:05 CEST

Oct 16, 2021

Payment method Pay in Parts in the US has degradation since 07:12 a.m. CEST for <5% of the consumers using this payment method.

Resolved - This incident has been resolved.
Oct 16, 10:38 CEST

Monitoring - We have not observed any errors since 09:28 a.m. CEST. We'll keep monitoring the situation and will update this post once we learn more.
Oct 16, 09:53 CEST

Investigating - The current impact has decreased to ~1.5%. We are still working on decreasing the impact to 0.
Oct 16, 08:46 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 08:30 CEST

Investigating - This is due to issues at 3rd party provider. We are currently investigating the problem and will provide further updates as soon as possible.
Oct 16, 08:15 CEST

Oct 15, 2021

Consumers in Sweden and Germany are currently unable to create a card

Resolved - This incident has been resolved.
Oct 15, 01:02 CEST

Monitoring - We are no longer seeing issues with our third party and are monitoring the situation.
Oct 15, 00:33 CEST

Investigating - Consumers in Sweden and Germany are not able to create a card due to issues at a 3rd party provider.
Oct 15, 00:15 CEST

Oct 14, 2021

No incidents reported.

Oct 13, 2021

Degradation in performance for Klarna Payments through PayBright in Canada

Resolved - This incident has been resolved.
Oct 13, 16:27 CEST

Update - We are continuing to investigate this issue.
Oct 13, 16:00 CEST

Investigating - Our engineering teams have been alerted and are actively investigating. We will update you as soon as we have more information.
Oct 13, 14:42 CEST

BankId Norway Conversion is low

Resolved - This incident has been resolved.
Oct 13, 15:29 CEST

Monitoring - BankId Norway has reported that they are experiencing issues, we will be monitoring this issue.
Oct 13, 12:29 CEST

Investigating - We are currently experiencing log-in issues with BankId in Norway. https://developer.signicat.com/enterprise/status/
Oct 13, 12:20 CEST

Issues with 3D Secure (3DS) authentication in Australia and New Zealand which affects consumers' ability to make card payments using One-Time Cards

Resolved - This incident has been resolved.
Oct 13, 01:00 CEST

Investigating - Consumers may currently be unable to pay using One-Time Cards. We are currently investigating this issue and apologize for any inconvenience caused.
Oct 11, 12:48 CEST

Oct 12, 2021

API degradation for Klarna Payments and Klarna app in the US

Resolved - This incident has been resolved. We apologize for the inconvenience.
Oct 12, 22:48 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 22:14 CEST

Update - We are seeing recovery in all impacted services
Oct 12, 21:45 CEST

Identified - The issue has been identified and we are working on a fix
Oct 12, 21:39 CEST

Investigating - We are experiencing API degradation in Klarna APP and Klarna payments in the US.
Oct 12, 20:50 CEST

Payment degradation in US

Resolved - We are currently investigating the issue.
Oct 12, 21:07 CEST

Merchants based in the Asia Pacific region are currently unable to download their settlement reports via Settlements API

Resolved - This incident has been resolved.
Oct 12, 14:17 CEST

Update - We are continuing to investigate this issue.
Oct 12, 14:15 CEST

Investigating - We are currently investigating the cause of this problem
Oct 12, 14:11 CEST

Consumers in the US may be unable to login to App over SMS

Resolved - This incident has been resolved.
Oct 12, 04:11 CEST

Identified - This is due to issues on our SMS delivery providers' side. We are starting to see recovery and will monitor the system for a while.
Oct 12, 04:01 CEST

Investigating - Some consumers in the US are currently unable to authenticate using SMS one-time passwords. This affects a consumer's ability to login/signup to the Klarna app and to authenticate purchases over SMS. Existing consumers can log in to the Klarna app using email.
Oct 12, 03:53 CEST