All Systems Operational
Klarna App Operational
Klarna Card Operational
Klarna Checkout (KCO) Operational
Klarna Payment Methods (KPM) ? Operational
Klarna Payments (KP) Operational
Klarna Online ? Operational
Merchant Portal ? Operational
Merchant Integration Tools ? Operational
Merchant Integration Playground ? Operational
Klarna Files in Transit ? Operational
SOFORT ? Operational
BillPay ? Operational
Open Banking ? Operational
Settlements App Operational
Customer Service Operational
Post Purchase SDK Operational
developers.klarna.com ? Operational
Card Payments Operational
Demo services ? Operational
Klarna Website ? Operational
Klarna Bank Account ? Operational
Merchant Payouts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 2, 2021

No incidents reported today.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021
Resolved - The affected consumers have been refunded for the double charge made by our provider. The provider will do a root cause analysis to make sure this doesn't happen again.
Jul 30, 13:19 CEST
Update - Affected consumers are being contacted and transactions are being processed.
Jul 28, 15:21 CEST
Update - Affected transactions are being handled in conjunction with the provider and are expected to be corrected in the next couple of days.
Jul 26, 18:05 CEST
Identified - The issues have been identified and are caused by a provider. The provider has acknowledged the issues and we are working together to handle the affected transactions.
Jul 26, 14:03 CEST
Update - We are still investigating the issues. All faulty charges will be returned. We apologize for the inconvenience this is causing.
Jul 26, 11:35 CEST
Investigating - We are experiencing a technical issue where some consumers in Sweden may have been incorrectly charged a duplicate payment. We are currently working to resolve the issue.
Jul 26, 10:05 CEST
Resolved - This incident has been resolved.
Jul 30, 11:39 CEST
Investigating - We are currently experiencing issues and are working on mitigations. We apologize for the inconvenience this is causing.
Jul 30, 11:27 CEST
Resolved - This incident has been resolved.
Jul 30, 08:16 CEST
Investigating - Consumers in the Austria, Denmark, and Sweden may be unable to pay, postpone their due dates or change the invoice payment method to Slice in the Klarna App.
Jul 30, 07:54 CEST
Jul 29, 2021
Resolved - We can now see a recovery in Bancontact payments.
Jul 29, 15:37 CEST
Identified - We see a degraded performance from Bancontact in Belgium. Consumers are currently unable to pay with this payment method.
Jul 29, 14:50 CEST
Resolved - This incident has been resolved.
Jul 29, 15:32 CEST
Investigating - We are currently investigating this issue.
Jul 29, 13:20 CEST
Resolved - This incident has been resolved.
Jul 29, 02:13 CEST
Monitoring - We have seen a recovery in our systems. We are currently monitoring.
During 00:50 - 01:15 CEST, consumers could have experienced degraded performance in the App's functionalities.
Jul 29, 01:34 CEST
Investigating - We are currently investigating the full business impact and mitigation actions. We will communicate more shortly when we have more information available.
Jul 29, 01:20 CEST
Jul 28, 2021
Resolved - This incident has been resolved.
Jul 28, 23:16 CEST
Monitoring - An outage with Visa has caused issues for customers attempting to purchase items using Visa cards or creating new cards in the Klarna app. Visa is reporting this has been resolved and we are monitoring the issue.
Jul 28, 22:48 CEST
Jul 27, 2021
Resolved - This incident has been resolved.
Jul 27, 15:45 CEST
Investigating - We are currently investigating the problem and will provide further updates as soon as possible.
Jul 27, 15:27 CEST
Jul 26, 2021
Resolved - We have received confirmation that the issue is now resolved and can see full recovery on our services.
Jul 26, 15:47 CEST
Update - This is also impacting Klarna Ident authentication service, purchase power test purchases in the Klarna App, and Klarna Bank account signup in Germany.
Jul 26, 14:52 CEST
Identified - We have contacted our 3rd party provider.
Jul 26, 14:48 CEST
Resolved - This incident has been resolved.
Jul 26, 13:20 CEST
Investigating - We are currently investigating the issue.
Jul 26, 13:07 CEST
Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
Resolved - This incident has been resolved.
Jul 23, 14:20 CEST
Identified - We can see a lower conversion rate (at around 60%) in the Klarna App login and purchase authentication in Norway, due to issues at Telenor. An incident at Telenor for BankID on Mobile has been detected. The mobile operator is working to find a solution to the problem.
Jul 23, 13:05 CEST
Resolved - Marqeta confirmed that the issue is resolved at 1:44 AM CEST. We apologize for any inconvenience caused.
Jul 23, 01:58 CEST
Identified - The issue has been identified with our 3rd party provider Marqeta, and they are working on resolving this as soon as possible.
Jul 23, 01:27 CEST
Investigating - Consumers in US, UK and Australia markets are not able to create a one time card.
Jul 23, 01:18 CEST
Jul 22, 2021
Resolved - This incident has been resolved. We apologize for any inconvenience caused.
Jul 22, 12:24 CEST
Identified - SMS one-time password and Email one-time passwords are currently not working in the US region. We are currently working on a fix and estimate a fix within 10 minutes.
Jul 22, 12:13 CEST
Jul 21, 2021

No incidents reported.

Jul 20, 2021
Resolved - This incident has been resolved.
Jul 20, 16:22 CEST
Investigating - ~80% of consumers in the US are unable to login to the Klarna App or authenticate purchases over SMS. This affects a consumer's ability to log in to the Klarna App and authenticate purchases over SMS. Existing consumers can log in to the Klarna App using email. We are currently investigating the cause of this problem.
Jul 20, 13:05 CEST
Resolved - This incident has been resolved.
Jul 20, 01:30 CEST
Investigating - We are currently investigating this issue.
Jul 20, 01:15 CEST
Resolved - This incident has been resolved.
Jul 20, 00:32 CEST
Investigating - Since 23:03 CEST today 2021-07-19 we have been experiencing issues with receiving credit assessments from our main lookup bureau. We are currently routing the filed requests to our backup bureau. This might result in a higher number of consumers being declined credit than we would ordinarily expect. This may be reflected in a lower conversion rate for merchants.
Jul 19, 23:45 CEST
Jul 19, 2021
Resolved - This incident has been resolved.
Jul 19, 16:09 CEST
Update - We are continuing to investigate the issue. A small percentage of payments have failed in Germany, Sweden, Italy, Spain, and Denmark. More affected markets are UK and Norway.
Jul 19, 14:44 CEST
Investigating - We are investigating the issue, but it currently seems to affect around 15% of consumers in the UK and Norway.
Jul 19, 13:47 CEST
Resolved - We are no longer experiencing SMS one-time passcode delivery delays. This incident has been resolved.
Jul 19, 12:03 CEST
Investigating - There is currently a delay in sending SMS one-time passwords in the US. We are currently investigating.
Jul 19, 10:32 CEST