Update - We are working on a solution and negotiating with our external provider to continue using Chase's connection.
May 12, 14:09 CEST
Identified - The issue is only affecting customers using Chase. We are working to restore the service as soon as possible.
Mar 29, 08:54 CEST
Update - We are continuing to investigate this issue.
Mar 25, 14:16 CET
Investigating - We are currently experiencing issues with Klarna open banking in the US. We are working to restore the service as soon as possible. Thank you for your patience.
Mar 25, 14:06 CET
Purchase API ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Onboarding ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Merchant Operations ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Support ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna App ? Operational
Europe Operational
North America Operational
Asia Pacific Operational
Klarna Bank Account ? Operational
Europe Operational
Klarna Card Operational
Europe Operational
Open Banking Degraded Performance
Europe Operational
North America Degraded Performance
Playground - Purchase API Operational
Europe Operational
North America Operational
Asia Pacific Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2022

No incidents reported today.

May 24, 2022
Resolved - This incident has been resolved.
May 24, 13:31 CEST
Investigating - We are currently investigating this issue.
May 23, 15:52 CEST
Resolved - This incident has been resolved.
May 24, 11:21 CEST
Investigating - We are currently experiencing degradation of Klarna Merchant Support via Freaschat in FI since . Please use mail as an alternative to reach us for support. We are working to restore the service as soon as possible. Thank you for your patience.
May 24, 09:43 CEST
May 23, 2022
Resolved - This incident has been resolved.
May 23, 17:25 CEST
Update - We are continuing to monitor for any further issues.
May 23, 13:23 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 13:23 CEST
Investigating - Consumers in the Netherlands are unable to pay by iDEAL using ABN_AMRO. iDEAL is investigating.
May 23, 13:16 CEST
Resolved - This incident has been resolved.
May 23, 12:29 CEST
Investigating - Consumers in the Netherlands are unable to pay by iDEAL using ABN_AMRO. iDEAL is investigating.
May 23, 09:59 CEST
May 22, 2022
Resolved - This incident has been resolved.
May 22, 22:30 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 22:06 CEST
Investigating - We are currently experiencing issues with the purchase flow Klarna Payments, Klarna Checkout, and Klarna Shopping, across all payment methods in Germany, Finland, and Norway. We are working to restore the service as soon as possible. Thank you for your patience
May 22, 21:52 CEST
May 21, 2022

No incidents reported.

May 20, 2022
Resolved - This incident has been resolved.
May 20, 15:12 CEST
Investigating - We are currently experiencing a degradation of Klarna Support via chat in Sweden. Please use mail or phone as an alternative to reach us for support. We are working to restore the service as soon as possible. Thank you for your patience.
May 20, 14:57 CEST
Resolved - This incident has been resolved.
May 20, 12:27 CEST
Investigating - We are currently experiencing issues with the payment method P24 in Klarna App in Poland. We are working to restore the service as soon as possible. Thank you for your patience.
May 20, 11:42 CEST
May 19, 2022
Resolved - This incident has been resolved.
May 19, 10:34 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 10:20 CEST
Investigating - We are currently experiencing a ~60% degradation of the Direct Bank Transfer payment method in the EU and US. We are working to restore the service as soon as possible. Thank you for your patience.
May 19, 10:18 CEST
May 18, 2022
Resolved - This incident has been resolved.
May 18, 03:51 CEST
Investigating - We are currently experiencing degradation of Klarna Support via chat in Australia. Please use mail or phone as an alternative to reach us for support. We are working to restore the service as soon as possible. Thank you for your patience
May 18, 03:11 CEST
May 17, 2022

No incidents reported.

May 16, 2022
Resolved - This incident has been resolved.
May 16, 20:09 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 19:49 CEST
Investigating - We are currently investigating an outage impacting multiple Klarna systems. This appears to be related to a major outage at AWS and they are investigating.
May 16, 19:24 CEST
Resolved - This incident has been resolved.
May 16, 19:33 CEST
Investigating - We are currently experiencing issues with the Settlements App in Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.
May 16, 18:38 CEST
Resolved - This incident has been resolved.
May 16, 11:42 CEST
Investigating - We are currently experiencing degradation of iDeal payments with ING in the Netherlands. We are working to restore the service as soon as possible. Thank you for your patience.
May 16, 10:35 CEST
Resolved - This incident has been resolved.
May 16, 11:21 CEST
Investigating - We are currently experiencing a degradation of Merchant Portal for the UK, merchants are currently unable to create support tickets. We are working to restore the service as soon as possible. Thank you for your patience.
May 16, 09:47 CEST
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Resolved - This incident has been resolved.
May 13, 17:24 CEST
Update - We are still investigating the issue with our third-party provider. We apologize for any inconvenience caused during this time.
May 10, 18:09 CEST
Investigating - We are still investigating the issue with our third-party provider. We apologize for any inconvenience caused during this time.
May 6, 13:03 CEST
Identified - Merchants being settled in GBP may experience a one-day delay in payouts. We are working to restore the payments as soon as possible. Thank you for your patience.
May 3, 19:12 CEST
Resolved - This incident has been resolved.
May 13, 12:10 CEST
Identified - The issue has been identified and a fix is being implemented.
May 13, 11:35 CEST
Investigating - We are currently experiencing issues with Klarna Card in the EU . We are working to restore the service as soon as possible. Thank you for your patience.
May 13, 10:31 CEST
Resolved - This incident has been resolved.
May 13, 01:43 CEST
Investigating - Klarna App login and purchase authentication in Norway is degraded due to BankID outage. BankID is investigating.
May 13, 00:46 CEST
May 12, 2022
Resolved - This incident has been resolved.
May 12, 13:38 CEST
Investigating - Merchants being settled in SEK in Sweden may experience a one-day delay in payouts due to issues with our third-party provider. We are working to restore the payments as soon as possible. Thank you for your patience.
May 11, 10:42 CEST
Resolved - This incident has been resolved.
May 12, 13:04 CEST
Monitoring - We are seeing recovery and will monitor for a while.
May 12, 13:00 CEST
Identified - We are currently experiencing issues with Authentication in the EU. This impacts purchase authentication as well as Klarna App login. We are working to restore the service as soon as possible. Thank you for your patience.
May 12, 12:49 CEST
May 11, 2022
Resolved - This incident has been resolved.
May 11, 15:33 CEST
Investigating - We are currently experiencing intermittent degradation of multiple payments since 13:58 in Europe. We are working to restore the service as soon as possible. Thank you for your patience.
May 11, 14:29 CEST
Resolved - This incident has been resolved.
May 11, 10:01 CEST
Update - We have now reenabled VideoIdent and we are continuing with the investigation.
May 6, 13:40 CEST
Identified - We are working on restoring the service, meanwhile please use KlarnaIdent when possible.
May 6, 00:02 CEST