Users unable to log in to Klarna App using email link due to third party outage

Incident Report for Klarna

Resolved

This incident has been resolved.

Posted Jul 29, 2020 - 02:39 CEST

Monitoring

The issue has been fixed on the provider Sendgrid's side and we see our services being restored since 21:30. We are continuing to monitor the status. We apologize for the inconvenience caused.

Posted Jul 28, 2020 - 22:14 CEST

Identified

The issue we experienced earlier where users that log in to the Klarna App using email login method is still having intermittent issues due to the third party provider SendGrid experiencing an outage. We are monitoring the situation. More information can be found on their status page at status.sendgrid.com. We are sorry for the inconvenience caused.

Posted Jul 28, 2020 - 18:57 CEST