Consumers in Europe, Australia and New Zealand, are currently unable to authenticate using SMS OTP

Incident Report for Klarna

Resolved

This incident has been resolved.

Posted Oct 07, 2021 - 10:39 CEST

Update

We are continuing to investigate this issue.

Posted Oct 07, 2021 - 10:18 CEST

Investigating

We are currently seeing a reduction in the success rate for consumers authenticating with SMS OTP in Europe, Australia, and New Zealand. This may affect a consumer's ability to complete purchases or login into the Klarna app.

Posted Oct 07, 2021 - 09:53 CEST

This incident affected: Klarna App and Hosted Payment Page (HPP).

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