Customer Service degradation

Incident Report for Klarna

Resolved

This incident has been resolved, and Customer Service operations have been fully restored across all regions.
Posted Jun 01, 2026 - 14:58 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 01, 2026 - 14:22 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 01, 2026 - 13:48 CEST

Update

We are continuing to investigate this issue.
Posted Jun 01, 2026 - 13:21 CEST

Investigating

We are currently experiencing a service disruption affecting some of our customer support availability.

We are actively working to restore full support capacity as quickly as possible.

We apologies for any inconvenience.
Posted Jun 01, 2026 - 11:47 CEST
This incident affected: Customer Service (Europe, North America, Asia Pacific).