Merchant Operations degradation

Incident Report for Klarna

Resolved

This incident has been resolved.

Posted Jan 20, 2025 - 02:35 CET

Update

A fix has been successfully implemented. Payouts starting from January 14 have been triggered without issues. Today's payouts are scheduled to be initiated at midnight. The team is actively monitoring the systems to ensure stability.

Posted Jan 17, 2025 - 14:35 CET

Update

We are continuing to monitor for any further issues.

Posted Jan 17, 2025 - 14:34 CET

Monitoring

A fix has been successfully implemented.

Posted Jan 17, 2025 - 14:33 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 17, 2025 - 12:04 CET

Investigating

We are currently experiencing a delay of payouts starting 14 January in Merchant operations for EU(UK) region. We are working to restore the service as soon as possible. Thank you for your patience.

Posted Jan 17, 2025 - 10:29 CET

This incident affected: Merchant Operations (Europe).