US customers not receiving OTPs

Incident Report for Klarna

Resolved

Our engineers have resolved this problem and normal service is resumed. We thank you for your patience and apologise for the inconvenience caused. If you encounter any further trouble in relation to OTPs send outs, please reach out to your technical account manager for further assistance.

Posted Apr 21, 2020 - 01:22 CEST

Update

We are continuing to investigate this issue.

Posted Apr 20, 2020 - 22:37 CEST

Investigating

We're currently experiencing degraded performance issues with OTP codes. Consumers are not able to pay using Klarna Payments. Investigating team is currently working to restore normal performance levels. We apologise for any inconvenience.

Posted Apr 20, 2020 - 22:32 CEST