Some EU KlarnaCheckout (KCOv2) merchants are getting wrong reservation numbers

Incident Report for Klarna

Resolved

Our engineers have resolved this problem and normal service is resumed. We thank you for your patience and apologize for the inconvenience caused.

Posted Sep 03, 2020 - 16:46 CEST

Update

We are continuing to work on a fix for this issue.

Posted Sep 03, 2020 - 15:38 CEST

Identified

Some merchants in EU are not getting correct reservation numbers for orders created after September 1st. This will delay order management for affected orders. Our engineers are investigating the issue and we apologize for the inconvenience caused. We will provide further updates as soon as possible.

Posted Sep 03, 2020 - 14:18 CEST