Chat AI Assistant degradation in the App

Incident Report for Klarna

Resolved

This issue has been resolved.

Posted Jan 28, 2026 - 18:02 CET

Investigating

We are currently experiencing issues to the chat function in the Klarna App in the EU & UK. We are working to restore the service as soon as possible. Thank you for your patience.

Posted Jan 28, 2026 - 17:54 CET

This incident affected: Chat and Disputes in the App (Europe).