Misalignment of order status between Shopify and Klarna portals

Incident Report for Klarna

Resolved

A fix has been implemented which allowed mitigation for new orders. Please contact PO team for details regarding any remaining impacted order

Posted Nov 01, 2023 - 11:37 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 13, 2023 - 16:24 CEST

Investigating

We are currently experiencing issues with our Shopify integration. Orders are successfully created within Klarna's Merchant Portal but not reflected within the Shopify platform. We are working to restore the service as soon as possible. Thank you for your patience.

Posted Oct 13, 2023 - 14:40 CEST

This incident affected: Merchant Operations (Europe, North America, Asia Pacific).