Some of consumers in EU and US are unable to login to App or authenticate purchases over SMS

Incident Report for Klarna

Resolved

This incident has been resolved.

Posted Nov 16, 2022 - 12:09 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 16, 2022 - 11:38 CET

Investigating

Due to delayed message delivery on the carrier side, login and purchase authentication using SMS one-time code is currently degraded. Existing consumers can log in to the Klarna app using email.

Posted Nov 16, 2022 - 11:21 CET

This incident affected: Purchase API (Europe, North America) and Klarna App (Europe, North America).