Merchant Portal degradation related to 2FA in all regions

Incident Report for Klarna

Resolved

This incident has been resolved.

Posted Jan 05, 2023 - 09:14 CET

Update

We are continuing to work on a fix for this issue.

Posted Jan 04, 2023 - 15:42 CET

Update

This issue impacts all regions, including US and AP.

Posted Jan 04, 2023 - 15:42 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 04, 2023 - 15:40 CET

Investigating

We are currently experiencing issues with Merchant Portal in EU, issues with 2FA when changing BAD or exporting order list. We are working to restore the service as soon as possible. Thank you for your patience.

Posted Jan 04, 2023 - 15:35 CET

This incident affected: Merchant Operations (Europe, North America, Asia Pacific).