Issues with merchant payouts in the Nordics

Incident Report for Klarna

Resolved

This incident has been mitigated.

Posted Sep 23, 2022 - 08:43 CEST

Monitoring

We have identified the issue. We have fixed the root cause, and missing payouts will arrive tomorrow instead. Norway is mostly affected, but some merchants in Sweden and Denmark might also experience a delay in SEK, NOK, and DKK payouts. We apologize for the inconvenience this has caused.

Posted Sep 22, 2022 - 11:17 CEST

Investigating

We are investigating the issue. We have noticed some missing merchant payouts for Norwegian merchants.

Posted Sep 22, 2022 - 09:18 CEST

This incident affected: Merchant Operations (Europe).