Issues with 2FA SMS delivery in Norway

Incident Report for Klarna

Resolved

This incident has been resolved. SMS delivery seem to be back to expected levels.

Posted Apr 24, 2023 - 11:57 CEST

Monitoring

We are monitoring the results from the change of the carrier. We request everyone to try again now.

Posted Apr 24, 2023 - 11:19 CEST

Identified

This is due to outage on the SMS carrier in Norway. We are working on switching to another carrier to mitigate the incident. We request you to try again in a while.

Posted Apr 24, 2023 - 10:44 CEST

Investigating

We are seeing degradation of SMS delivery in Norway, which is affecting the 2FA login to Merchant Portal. We are investigating the root cause.

Posted Apr 24, 2023 - 09:50 CEST

This incident affected: Merchant Operations (Europe).