Disruption of SMS authentication for consumers in the US

Incident Report for Klarna

Resolved

This issue has been resolved. We have verified that the success rate of SMS authentication has been restored.

Posted Mar 09, 2021 - 00:37 CET

Update

We are continuing to work on a fix for this issue.

Posted Mar 09, 2021 - 00:14 CET

Identified

We are currently seeing a reduction in the success rate for consumers authenticating with SMS. This may affect a consumer's ability to complete purchases or login to the Klarna app.

Posted Mar 09, 2021 - 00:13 CET