~65% of consumers in the US are unable to login to the Klarna App or authenticate purchases over SMS

Incident Report for Klarna

Resolved

This incident has been resolved.

Posted Jan 15, 2022 - 09:08 CET

Identified

We are still experiencing delayed message delivery on the carrier side, login and purchase authentication using SMS one-time code is currently degraded. Existing consumers can log in to the Klarna app using email.

Posted Jan 15, 2022 - 06:18 CET

Investigating

Due to delayed message delivery on the carrier side, login and purchase authentication using SMS one-time code is currently degraded. Existing consumers can log in to the Klarna app using email.

Posted Jan 15, 2022 - 04:36 CET

This incident affected: Klarna App (North America) and Purchase API (North America).