App-Authentication offline for EU region

Incident Report for Klarna

Resolved

The monitoring phase has been successful. The incident can be considered as resolved.

Posted Apr 05, 2019 - 13:03 CEST

Update

We are continuing to monitor for any further issues.

Posted Apr 05, 2019 - 12:23 CEST

Monitoring

Due to an internal problem, we have experienced an authentication problem for the Klarna app. Users from the EU region could not log in, already logged in customers saw error messages for every view.
Our responsible team has taken care of the issue and the service is back to normal.
We are still monitoring.

Posted Apr 05, 2019 - 12:23 CEST