Consumers in the US may experience delays logging into Klarna App or authenticating purchases over SMS

Incident Report for Klarna

Resolved

This incident has been resolved.
Posted May 18, 2023 - 21:27 CEST

Update

We are continuing to investigate this issue.
Posted May 18, 2023 - 21:27 CEST

Investigating

Due to a delayed message delivery on the carrier side, login and purchase authentication using SMS one-time passwords is currently degraded. Existing consumers can log in to the Klarna app using email.
Posted May 18, 2023 - 20:32 CEST
This incident affected: Purchase API (North America) and Klarna App (North America).
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