Degradation in performance for Klarna Payments through PayBright in Canada

Incident Report for Klarna

Resolved

The issue has now been resolved on PayBright's side and we have confirmed that the issue has been solved. We apologize for the inconvenience caused.

Posted Nov 28, 2020 - 00:23 CET

Investigating

We are currently seeing order placement recovering but PayBright are still experiencing degraded performance in Canada.

Posted Nov 28, 2020 - 00:01 CET

Identified

PayBright has identified the cause of the issue but the issue still remains. We are working closely with PayBright to restore operations as soon as we can.

Posted Nov 27, 2020 - 21:22 CET

Update

PayBright are actively working on solving the issue on their side and we are continuously monitoring the situation.

Posted Nov 27, 2020 - 18:44 CET

Investigating

At 16:18 CET Nov 27, Klarna payments in Canada through PayBright started experiencing a degradation in performance. We are currently investigating the situation.

The cause of the issue is performance problems at our partner PayBright.

Posted Nov 27, 2020 - 17:14 CET

This incident affected: Klarna Payments (KP).

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