Customer support email service degradation

Incident Report for Klarna

Resolved

The issue has been resolved as of 18:00 and we are receiving emails normally again. Technical teams are continuing to research/restore emails that should have been received between 13:00 and 18:00.

Posted Feb 28, 2023 - 19:15 CET

Investigating

We are currently experiencing issues with emails sent to our customer and merchant support email addresses. We are working to restore the service as soon as possible. Thank you for your patience.

Posted Feb 28, 2023 - 15:15 CET

This incident affected: Support (Europe, North America, Asia Pacific).