Email PDF Statements Delayed in Great Britain

Incident Report for Klarna

Resolved

This incident has been resolved.

Posted Aug 18, 2023 - 18:35 CEST

Update

We are continuing to work on a fix for this issue.

Posted Aug 18, 2023 - 18:19 CEST

Identified

Some Klarna Card customers in Great Britain will see a delay in receiving their monthly PDF Statements,
Customers can log into the APP and see their correct information. Less than 5% of customers are impacted.
We apologize for the delay and are expecting the PDF copies to be emailed on Monday.

Posted Aug 18, 2023 - 17:48 CEST

This incident affected: Klarna Card (Europe).