US support numbers are unreachable

Incident Report for Klarna

Resolved

This incident has been resolved.

Posted Oct 07, 2021 - 05:51 CEST

Monitoring

The provider has started to see recovery on their service. We will continue to monitor for stability.

Posted Oct 07, 2021 - 05:42 CEST

Identified

Our engineers have found that the issue appears to be upstream of our systems, and we are awaiting updates from our provider.

Posted Oct 07, 2021 - 03:56 CEST

Investigating

Customers in the US are currently experiencing difficulties calling the US customer service line. Chat is unaffected. Our engineers are investigating the issue and we apologize for the inconvenience caused. We will provide further updates as soon as possible.

Posted Oct 07, 2021 - 03:09 CEST