Multiple Service degradation in North America
Incident
Report for Klarna
Resolved
All affected services have recovered, everything is operational and monitoring is ongoing.
Monitoring
Our core infrastructure provider has announced a successful mitigation, and we are now seeing recovery across affected Klarna services. We will continue to closely monitor the situation as system performance stabilises.
Update
Our core infrastructure provider has identified a potential root cause and we are continuing to investigate this issue.
Identified
Our core infrastructure provider has identified a potential root cause and we are continuing to investigate this issue.
Update
Initial investigation points to a broader infrastructure issue. We are collaborating with our provider to narrow down the root cause and implement recovery steps.
Update
Our teams are actively investigating service disruptions and collecting logs to better understand the scope and potential source of the issue.
Update
We are continuing to investigate this issue.
Investigating
We are currently experiencing issues with multiple services in North America (including Klarna purchase API, Klarna App, Merchant Portal, and Customer Service channels) due to a core infrastructure provider. The issue is also impacting orders placed in Shopify globally. We are working to restore the service as soon as possible. Thank you for your patience.
This incident affected: Purchase API (North America), Merchant Onboarding (North America), Merchant Operations (North America), Support (North America), Klarna App (North America), Playground - Purchase API (North America), Klarna Card (US), and Settlement API (North America).