Klarna Express Checkout iOS degradation

Incident Report for Klarna

Update

Merchant rollout shows significant improvement. Teams will continue monitoring until all affected merchants will be enrolled.
Posted Aug 07, 2026 - 15:40 CEST

Update

Teams are actively testing fixes today, with merchant rollout expected to begin from tomorrow. Work continues to enrol all the remaining affected merchants into the solution and to validate the fix for the broader merchant base.
Posted Aug 04, 2026 - 13:50 CEST

Update

Monitoring period continues to show improvement from earlier mitigations. Teams are actively deploying additional fixes and gradually enabling improvements for affected merchants, while continuing to work on full recovery and monitor impact.
Posted Jul 31, 2026 - 15:40 CEST

Update

Monitoring period shows improvement, however teams continue working on full recovery actions and continue to monitor.
Posted Jul 27, 2026 - 16:20 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 24, 2026 - 10:40 CEST

Investigating

Some customers on iOS (Safari / Chrome) may be unable to finish Klarna checkout in popup mode after login. Android and desktop checkout are not affected. Cause: third-party browser change.

We are working to restore the services as soon as possible.

Thank you for your patience.
Posted Jul 24, 2026 - 10:07 CEST
This incident affects: Klarna Payments (Europe, North America, Asia Pacific).