Customers might have been charged multiple times for direct debit

Incident Report for Klarna

Resolved

The issue is resolved. We are back to normal operation.
Posted May 31, 2019 - 14:21 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 29, 2019 - 14:46 CEST

Update

We have identified all the faulty transactions and working on refunding the affected customers. We are sorry for the interruption.
Posted May 27, 2019 - 15:28 CEST

Identified

We had incident on 22nd May regarding customers being charged multiple times. The error was stopped already. We are working on the refund for affected customers.
Posted May 27, 2019 - 11:33 CEST
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