Customers might have been charged multiple times for direct debit
Incident Report for Klarna
Resolved
The issue is resolved. We are back to normal operation.
Posted 16 days ago. May 31, 2019 - 14:21 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted 18 days ago. May 29, 2019 - 14:46 CEST
Update
We have identified all the faulty transactions and working on refunding the affected customers. We are sorry for the interruption.
Posted 20 days ago. May 27, 2019 - 15:28 CEST
Identified
We had incident on 22nd May regarding customers being charged multiple times. The error was stopped already. We are working on the refund for affected customers.
Posted 20 days ago. May 27, 2019 - 11:33 CEST