New customers are unable to create a Klarna account in the US

Incident Report for Klarna

Resolved

This incident has been resolved.

Posted Jul 18, 2021 - 05:42 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 18, 2021 - 05:36 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 18, 2021 - 05:15 CEST

Update

We are continuing to investigate this issue.

Posted Jul 18, 2021 - 05:00 CEST

Investigating

Customers in the account creation flow are unable to verify their phone numbers. This issue prevents new customers from being able to pay with Klarna. We are currently investigating this issue.

Posted Jul 18, 2021 - 04:43 CEST