Merchant settlement reports will be delayed for today in the EU and US

Incident Report for Klarna

Resolved

This incident has been resolved. The reports are now available for the merchants in the EU also.

Posted Oct 22, 2021 - 14:38 CEST

Update

We have now generated all the reports for merchants in the US. We continue working on sending the reports to the EU merchants.

Posted Oct 22, 2021 - 12:11 CEST

Identified

The issue has been identified, and we are currently working on sending the reports. We expect all the reports to be sent by the end of today.

Posted Oct 22, 2021 - 11:33 CEST

Update

This does not impact the payouts. The payouts will be made on time, and as expected. We continue working on sending the reports.

Posted Oct 22, 2021 - 10:35 CEST

Investigating

We apologize for the inconvenience and will send the reports as soon as possible.

Posted Oct 22, 2021 - 10:03 CEST