Payment method Direct Bank Transfer has downtime since 11:48 for all Klarna customers

Incident Report for Klarna

Resolved

This incident has been resolved.

Posted Oct 20, 2021 - 13:11 CEST

Update

This incident impacts only Klarna Payments. Direct Bank Transfer in Klarna Checkout and Sofort is working as expected. We continue working on a fix.

Posted Oct 20, 2021 - 13:03 CEST

Identified

Consumers are unable to initiate direct bank transfers using Klarna Payments. We have identified the cause of this problem and are working to resolve it as soon as possible.

Posted Oct 20, 2021 - 12:35 CEST

Investigating

We are currently investigating this issue.

Posted Oct 20, 2021 - 12:13 CEST