Klarna Card and Card Admin Service degradation

Incident Report for Klarna

Resolved

This incident has been resolved.

Posted Jun 17, 2022 - 23:53 CEST

Identified

The issues have been identified by our 3rd party provider. We see some recovery and continue monitoring this closely.

Posted Jun 17, 2022 - 23:37 CEST

Update

The Cards Admin Service is also showing degradation. We are working to restore the service as soon as possible.

Posted Jun 17, 2022 - 22:15 CEST

Investigating

We are currently experiencing a degradation of Klarna Card and Klarna Debit Card. Impacting Sign-Up, Card Purchases in the whole of EU. Consumers might be unable to purchase using a card or sign up for a new card. We are working to restore the service as soon as possible. Thank you for your patience.

Posted Jun 17, 2022 - 21:24 CEST

This incident affected: Merchant Operations (Europe) and Klarna Card (Europe).