BankID Norway low success rate

Incident Report for Klarna

Resolved

This incident has been resolved.

Posted Nov 22, 2021 - 16:52 CET

Update

We can still see a bit lower conversion rates in Norway. We continue monitoring and are also investigating the reason on our side.

Posted Nov 22, 2021 - 15:47 CET

Monitoring

BankID has now resolved their status. We can see recovery but will continue monitoring for a while.

Posted Nov 22, 2021 - 13:39 CET

Identified

Based on BankID's status page https://www.bankid.no/status/ they are currently having issues impacting the Klarna app login and purchase authentication in Norway.

Posted Nov 22, 2021 - 11:01 CET

This incident affected: Purchase API (Europe) and Klarna App (Europe).