~40% of consumers in the EU are unable to login to the Klarna Web App or authenticate purchases over SMS

Incident Report for Klarna

Resolved

This incident has been resolved.

Posted Jun 12, 2021 - 00:00 CEST

Identified

~40% of consumers in BE, ES, IT, NL, GB, and FR may not currently receive SMS one-time passcodes. This affects a consumer's ability to log in to the Klarna Web App and authenticate purchases over SMS. Existing consumers can log in to the Klarna Web App using email. We are currently investigating the cause of this problem.

Posted Jun 11, 2021 - 23:30 CEST