Consumers in Sweden repaying on a monthly basis are unable to manage their subscriptions
Incident
Report for Klarna
Resolved
Our engineers have resolved this problem and normal service is resumed. We thank you for your patience and apologize for the inconvenience caused. If you encounter any further trouble in relation to subscribe or unsubscribe to monthly invoice, please reach out to us for help by using the Klarna app.
Update
The deployment is done but we are still seeing issue with subscribing for some of the customers. We are investigating the issue. We will provide further updates as soon as possible.
Identified
We have identified the issue and a fix will be rolled out tomorrow around 9.30 CEST.
Update
We've now fixed the issue with unsubscribing with merchant's own App. Our engineering team is still working on the subscribing function. We will provide further updates as soon as possible.
Investigating
We have now verified that consumers are able to fully manage their monthly subscriptions within the Klarna app. However, consumers shopping with select merchants who integrate Klarna functionality into their own apps may still experience intermittent disruption to this functionality. We will continue to investigate these cases over the coming days and provide further updates in due course.
Update
We are continuing to work on a fix for this issue and appreciate your patience during this time.
Update
We are continuing to work towards resolving this problem.
Identified
The cause of this problem has been identified and we are working to resolve the issue as soon as possible. We thank you for your patience and apologize for the inconvenience caused.
Investigating
Consumers in Sweden are currently unable to unsubscribe or re-subscribe to monthly invoices. We are investigating the issue and we apologize for the inconvenience caused. We will provide further updates as soon as possible.