Consumers in Europe and the US are experiencing issues with several functions in the Klarna App

Incident Report for Klarna

Resolved

This incident has been resolved.

Posted Sep 16, 2021 - 17:46 CEST

Monitoring

We are currently seeing no consumer impacts at this time. We are continuing to monitor the situation.

Posted Sep 16, 2021 - 17:28 CEST

Update

We are now also experiencing issues for "to pay" in Europe in the app. Our technical team is investigating the issue.

Posted Sep 16, 2021 - 15:42 CEST

Investigating

Consumers can’t see their open invoices under the tab “to pay” in the app. They can view and pay their open invoices from the “purchases” tab. The support chat is also impacted by this issue. We are currently investigating the issue.

Posted Sep 16, 2021 - 14:38 CEST