Some consumers in the EU were unable to login to App or authenticate purchases over SMS

Incident Report for Klarna

Resolved

This incident has been resolved.

Posted Jul 08, 2021 - 00:55 CEST

Monitoring

Some consumers in the EU have experienced delays in SMS one-time passwords from 00:04 to 00:32 CEST. This affects a consumer's ability to login to the Klarna app and to authenticate purchases over SMS. Existing consumers can login to the Klarna app using email. The situation has improved and we are monitoring the system.

Posted Jul 08, 2021 - 00:40 CEST