Our engineers have resolved this problem and normal service is resumed. We thank you for your patience and apologize for the inconvenience caused. If you encounter any further trouble in relation to order management API or viewing orders in Merchant Portal, please reach out to your technical account manager for further assistance.
Posted Aug 27, 2020 - 10:51 CEST
We have implemented a temporary fix to mitigate the issue and are working on the long term solution.
Posted Aug 26, 2020 - 12:20 CEST
Some merchants in EU are currently experiencing higher error rate when using Order Management API, as well as when trying to view orders with OrderApp in Merchant Portal. Our engineers are investigating the issue and we apologize for the inconvenience caused. We will provide further updates as soon as possible.